Group 1 Automotive Reviews
Group 1 Automotive Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative: consumers report poor customer service, dissatisfaction with discounts and special offers, and a high price level; latest reviews describe unresolved vehicle defects and no follow-up after a £65,000 purchase.
Positive Feedback
Some buyers value the vehicle selection and brand availability despite service concerns.
Negative Feedback / Risk Areas
- Repeated Group 1 Automotive customer complaints about customer service and communication.
- Issues with vehicle condition at delivery and delays on ordered accessories.
- Perception of high pricing and dissatisfaction with discounts and special offers.
Key Takeaways for Future Customers
- Read Group 1 Automotive reviews and confirm delivery condition before accepting a vehicle.
- Get written timelines for add-ons and clear terms on refunds or returns.
- Consider negotiating price and verify post-sale support expectations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative: consumers report poor customer service, dissatisfaction with discounts and special offers, and a high price level; latest reviews describe unresolved vehicle defects and no follow-up after a £65,000 purchase.
Positive Feedback
Some buyers value the vehicle selection and brand availability despite service concerns.
Negative Feedback / Risk Areas
- Repeated Group 1 Automotive customer complaints about customer service and communication.
- Issues with vehicle condition at delivery and delays on ordered accessories.
- Perception of high pricing and dissatisfaction with discounts and special offers.
Key Takeaways for Future Customers
- Read Group 1 Automotive reviews and confirm delivery condition before accepting a vehicle.
- Get written timelines for add-ons and clear terms on refunds or returns.
- Consider negotiating price and verify post-sale support expectations.
Norwich, Norfolk
Terribly handed over vehicle and really awful customer service
- - Amarok arrived scratched and dirty, with rubbish in the sunglass compartment.
- - Promised hard top installation failed; vehicle unusable without it.
Enquiry Date
10th January 2024
Comments/Questions
Terribly presented new VW Amarok, Scratched, not clean, rubbish stuffed in sunglass compartment, vibration at 50mph, all reported but no action. Sold me a vehicle with a hard top to be installed a week after collection, then told 2 weeks later they could not get any hard tops.
Vehicle of no use without a hard top, its what I purchased. Terrible communication from the dealer. I requested to hand the vehicle back due to the issues but mainly due to the customer service. I had to sell the vehicle back after 850 miles so I did not have to deal with them anymore.
Disgusting way to treat a customer that spent £65,000 with them. I have so far not had any response from further up at Group 1.
I suspect this complaint will go nowhere. "we strive to deliver excellent customer service every time", you are a very long way off what you claim to do.!!!
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