3 TOTAL REVIEWS
No order received
I placed an order and it was given to wrong address
Reason of review
Problem with delivery
Awful Customer No Service Review
I was watching SUNDAY NFL AND a man came in and told the Bartender to change the Bigscreen to basketball. 7 out of 9 patrons wanted footbalk. That Patron threatned me with an *** woopin... the bartender and management heard the Threat and did NOTHING.
Reason of review
Poor customer service
FOOD POISONING GROUND ROUND RESTAURANT
I was a huge patron of the Ground Round Restaurant located here in coastal Connecticut. I am also a minimum 20 % tipper. Having been a waiter before anyone who knows this work knows the wait staff works hard for their tips. I visited a Ground Round Restaurant here on a regular basis, at least 3 times a month. On my last visit, because I will not return for the rest of my life, I was given a nice case of food poisoning. While at the restaurant I sent my chicken breast (Dinner) back because it was not hot. When it came back to me it was a little warmer but not hot. I said to heck with it and ate my dinner; everyone else was nearly done anyway. Upon leaving the restaurant I had to make the mad dash for the John. Needless to say I sat on the throne for awhile. This went on for the rest of the evening. When I phoned the restaurant the following day the management gave me grief. HA! I thought so I called the home office in Massachusetts. What do you think they did . . . more of the same. Not only that, the woman on the other end of the phone had -0- restaurant experience and NO knowledge of how to handle a customer complaint. Furthermore she was a; “you know what!” It has now been a number of YEARS and I have not returned to any GROUND ROUND anywhere. I steer all family and friends away from the nasty establishment and in the case of my local GR, I tell visitors to the area if they want to spend their vacation on the throne, eat there. Not ever again for any reason will I ever patronize another GROUND ROUND restaurant . . . and to think of all the years I went there from my child hood when they showed cartoons on the walls and we ate free peanuts. To have year and years, 3 decades, come to this. They ought to be embarrassed and ashamed.