Grotto Pizza Reviews
Grotto Pizza Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grotto Pizza 2.5 star rating based on 2 reviews; consumers are mostly dissatisfied. Reviewers like the pizza but note high price, value Discounts and Special Offers, and location.
Key Takeaways for Future Customers
- Check Grotto Pizza reviews for food quality before ordering.
- Expect higher price level; look for discounts or specials.
- Confirm orders by phone and allow for possible delivery delays.
Negative Feedback / Risk Areas
- Recurring customer complaints about promised refunds not received.
- Reports of rude staff and alleged discrimination toward disabled customers.
- Cold pizza, soggy fries, missing items, and long delivery times.
- Problems with order accuracy and customer service responsiveness.
Positive Feedback
Customers praise the pizza and note location and special offers as valued aspects.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Grotto Pizza 2.5 star rating based on 2 reviews; consumers are mostly dissatisfied. Reviewers like the pizza but note high price, value Discounts and Special Offers, and location.
Key Takeaways for Future Customers
- Check Grotto Pizza reviews for food quality before ordering.
- Expect higher price level; look for discounts or specials.
- Confirm orders by phone and allow for possible delivery delays.
Negative Feedback / Risk Areas
- Recurring customer complaints about promised refunds not received.
- Reports of rude staff and alleged discrimination toward disabled customers.
- Cold pizza, soggy fries, missing items, and long delivery times.
- Problems with order accuracy and customer service responsiveness.
Positive Feedback
Customers praise the pizza and note location and special offers as valued aspects.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, Pennsylvania
Refund, complaints, upset
- - Refund of $21.48 not received; promised refund and gift card.
- - Grotto Pizza Sep 18: Clifford rude; orders wrong; soda spilled; no apology.
Hello Management,
I'm very upset that I still didn't get my refund that was promised to me and a gift card. I was lied to.
This is what happened! So her friends came into Grotto Pizza on September 18th at 1:00 pm; our server was Clifford. My daughter is handicapped and she's deaf. I talked to a staff member, and she said that Laura will be getting her refund back. But my daughter still didn't get her refund back to her. It was $21.48.
Well, our daughter was talking to our waiter, and he was rude to her because he kept messing up her and her friend's order. He had to take food back 3 times, he spilled soda all over our table and on Laura's and her boyfriend's lap. He never apologized for it. He would rush us, and we didn't even look at our menus yet. He came every 3 minutes, and when I was using the bathroom, he took my plate, and I wasn't done eating yet.
So our bill was $21.48. She paid cash, though, but she should have a refund to where she gets her money back. We aren't happy.
Now I want someone to contact me.
Laura's email is laurapinkerton75@***.com.
Thank you,
Nancy Pinkerton
- I love their pizza
- Bad service discrimination towards my daughter being in a wheelchair
Preferred solution: Full refund
Bad service
We ordered by phone 2 pizzas, fries, 2 subs. We got cold pizza,soggy fries,and only 1 sub.
It took over 1 hour to get to my house. The person who took the order didn't take it correctly.
Preferred solution: Price reduction
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So you sat there and allowed the server to be rude, didn’t say “give us ten minutes to look at the menu” and your daughter let them take your plate. You should stay home and bake a frozen pizza.
You also show no evidence of discrimination whatsoever. You sound entitled and hateful.
Another one that can't afford food and wants a refund. May you and your daughter should eat more meals at home.
Your daughter is not entitled to a refund for the food that was eaten. Only for the food they took away from you. Shame that you are teaching your daughter to be a freeloader.