Grossinger Kia Reviews

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My account was suspended and I have a delivery order due to that my kid are waiting on thank you

My account was suspended for change if address please let me know if my order that was placed on dec 23 will arrive today as scheduled. We have been waiting two weeks and I'm highly upset for the suspension and confusion. Thank you
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ID
#3239116 Review #3239116 is a subjective opinion of poster.
Location
Conway, South Carolina
New Reviewer

Sold us a car with a lien on the title!

I would give less than one star if I could. We purchased a used car 2 months ago from Grossinger Kia Lincolnwood and turns out it had a lien on the title! So they have our cash, paid in full, and we do not own a car! Mike at kia refuses to take the car and refund our money. He says "it's out of our hands, it's a state thing." Beware buying from them, they don't do their due diligence, and then they say it's not on them. They take no responsibility. The first night we went to look at the car--the sales guy couldn't find it in the lot! It took him over half an hour of looking and then it was too late to test drive because they closed. When we bought it, even though we had the car, and the price, it still took over 2 hours in their office. THEN we had to go back a week later because they forgot to have us sign another paper. So it took 3 nights of ours to finally buy the car--that now we do not own.
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ID
#1312716 Review #1312716 is a subjective opinion of poster.
Location
Lincolnwood, Illinois
Service
Grossinger Kia Customer Care
Reason of review
sold us a car with a lien on it
Preferred solution
Full refund

WORST BUYING EXPERIENCE EVER

the reason car dealers have a bad reputation. after arriving at a mutually agreeable price, I proceeded to sign all paper work and discovered that an $800 charge was included in the billing for after market paint protection. i told them that i did not order this service and would not pay for it. the manager took offense , became belligerent, and told me that they would not complete the sale unless i agreed to this fee. i wanted the car and complied despite the hostile sales environment. and further the car interior had not been cleaned , vacuumed , or wiped down. a thoroughly unpleasant experience. bad {{Redacted}}
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ID
#1232141 Review #1232141 is a subjective opinion of poster.
Reason of review
Poor customer service

Grossinger KIA - Customer Care Review from Chicago, Illinois

I wrote about how bad the service and pricing was for grossinger Kia also how much I hated them over a year ago. All that has changed they have completely shifted gears and brought a customer service team that's awesome! From the manager to Steve I mean all the service reps are amazing to work with now. They might be a bit overbooked at times, however they are composed and prompt to help. I mean wow! I've never been happier dealing with a delearship service center. Keep up the great work and hope you guys get raises cause you deserve it.
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ID
#906192 Review #906192 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Grossinger Kia Customer Care
Reason of review
Good customer service

I have problem with service my Kia Ri0 2013

Three days ago I left my car to have the door lock fixed and received a rental car . I had already waited seven days for a rental car to be available, risking car theft since I couldn't lock my car. After that I left my car for repair and the next day they told me they have not part they will ordered, even though they already knew seven days before the part they needed for the repair. A day after that, they called me that i must return rental car even though they hadn't even gotten the part in to do the repair on my car. I told the service agent that i will not give rental car back until my car was fixed. I am not willing to risk it. The car is still under the original warranty and I even have the extended warranty. The car rental should be covered for the full repair time. I am hoping that this note to Kia Customer Service will help resolve the matter with the local dealer.
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ID
#500159 Review #500159 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Don't buy a KIA! KIA dealer and warranty are terrible!!!

I purchased a 2012 KIA Soento SX from a KIA dealer in Lincolnwood, Illinois in November 2011. Last night I was driving after a road trip and noticed that my passenger rear tire was losing pressure. I could not make it into service before they closed, so I made an appt for the morning to repair my tire. Unfortunately as I was driving the tire was getting flatter and I had to keep stopping to put air in it. I stopped by 2 stores, Firestone and Just Tires, to try and fix it. They told me they could not because I was missing the special wheel lock that unlocks the wheel to change it. I called the dealership where I bought the car and told them I would come by to get the wheel lock that was NEVER put in my car when I bought it. When I got there, some guys came out and looked and couldn't find it either. They said someone must have forgot to put it in when we purchased it. By this time it was 8:35pm, they could not find an extra wheel lock to give us to go somewhere else so we could have our tire changed, plus we were running out if time to go elsewhere to have our tire changed. The one guy that was assisting us went and told the manger that there was a problem, and told him the situation. The manager said, "Service is closed, this is sales". We told him we had an appt in the the morning. He said since we don't have the wheel lock they will probably have to cut the screws to take the wheel off. We are talking about a brand new 2012 KIA! He is suggesting that they might CUT THE SCREW TO TAKE THE WHEEL OFF!! Instead of sitting at his desk, smacking his gum, and flirting with some lady about who is dating whom, I believe he should have at least GOT UP, apologized for his dealership mistake of not putting the wheel lock IN the car when they sold it to us, and offered to let us keep our car there for the night, and given us a loaner vehicle to get home, as it was raining and i had my six year old child with me. When I asked him if I could speak to the manager, he said, "I am the manager" When I asked "Who is above you?" he answered. "No one." My husband said very loudly and sarcastically "NICE BUSINESS". The manager and his lady friend were rolling their eyes at us. If this is the way KIA thinks it should treat it's customers, I will do my business elsewhere. For a store manager to behave this way is inexcusable. Perhaps Grosssinger is not aware that this is occurring, and if not, I think their company needs to do some reeducating of it's employees on how to run a business. Thank God I was in the city when this occurred so I was able to continually stop and add air. For if I had been stranded, in the rain, with my 6 year old, on the highway with a flat and no wheel locks to change my tire, it would have been a disaster! Now we are concerned with what else may be missing with this car. I don't feel safe with this car. Is this the kind of service I can expect from KIA? Or is this a Grossinger service issue? I am also notifying KIA directly so they are aware of how they are being represented. I am appalled that the Lincolndwood KIA sold us a 2012 KIA Sorento with out wheel locks, and when we came after service was closed the MANAGER send us away in the rain, with a child, and a flat without offering us a loaner vehicle to make sure we were safe. This is UNACCEPTABLE!!!!! Side note...... I spoke with KIA directly this morning about the "warranty" and "roadside assistance". I was informed that this IS KIA's assistance policy. I said, "Your warranty/roadside assistance policy is to bring me to a dealer and then LEAVE me there? How am I supposed to get home? I had a small child and it is raining." I was told that the only thing they can do is take to to the dealer? I told her I drove myself to the dealer, and the sales dept was open! And they still couldn't give me a wheel lock for my car or o loaner! This is ridiculous!!! I have owned a Toyota, Honda, Mariner and Ford and never had any trouble with something like this. BUYER BEWARE........THE piece of mind assurance business is a bunch of garbage! DON'T BUY A KIA.
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2 comments
#996347

This dealership is dishonest,I am looking into filing complaint with BBB and criminal charges for falsifying documents.

#480407

FYI.....it has been over a week and Grossinger KIA has yet to send me my wheel locks!!!!

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ID
#316061 Review #316061 is a subjective opinion of poster.
Location
Evanston, Illinois

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