I received a recall on my car and in the letter it said that if the engine light came on that I needed to take it into the dealership and have the fuel pump replaced. So I did just that. I dropped off the car at 7am on a Monday morning to have the fuel pump replaced. Arnold Muse called me at about 8:40 to let me know what they found out. He informed me that the fuel pump module was broken and would be replaced and covered by the manufacturer's warranty. This part would arrive next day and they could replace the broken part then. He was very rude in doing so and I had to keep asking questions to figure out what exactly was happening because he was not up front and clear. I was told that they also found additional things wrong with the car that were not covered by warranty via the diagnostic test. He noted that running tests to find out the exact problems would cost $140. Normally I would have just taken it some where else as this is rather high for a full diagnostic test but I had it done at the dealership for piece of mind. I told Arnold I will give me a call back because I needed to talk it over with my boyfriend first. I called Arnold at around 9am for clarification and to confirm that we wanted the tests done. After not hearing any results of the tests all morning and afternoon I called at 3pm for an update. Arnold quoted me the cost for parts and labor for additional work was $675 plus tax. I said I would need to talk over this service with my boyfriend and because of the high cost and we really only wanted to take care of what we had covered under our warranty. I called him up again around 4pm to let him know we could not afford the additional work at this time and asked if we could get a parts and work list which he agreed to provide. I said all we would need done currently was the work covered by the warranty. I asked when I could expect the job to be completed next day and he estimated around 4pm (about 24hrs from the time I called him Monday). Since we have only 1 shared car to run errands after work I asked if I stopped by I could pickup the car if we needed it. He said that was fine and I agreed to return the car the next morning if I picked it up so they could get the work done. However, I forgot to call Arnold back to let him know we would be leaving the car at the shop overnight. Tuesday I called close to 4 PM to see if the work had been completed. I was shocked to hear Arnold say they had not worked on the car at all yet despite the part coming in. Since I had mistakenly forgot to call to verbally cancel need to pick the car up the night before he took that to mean I wanted no work done at all. I was never under the impression that the work was somehow hinging on whether or not I picked up the car to use the night before. Arnold complained to me that he waited around until 5 to have me pick up the car the day before. I am still confused at this complaint since the shop does not even close until 6pm. We finally got the car back after 3 days! 3 DAYS!!! And my car was making a rattling noise all of the sudden. Why would it do that? It sounded fine when I took it in. Believe it of not if the engine light hadn't come on I wouldn't have suspected anything to be wrong with the car. After about a week we decided to take it to Logan Auto Repair with the list Arnold provided of things he found wrong with the car. I took the car in at 9 AM and they had completed the work by Noon. Turns out the $675 worth of work that needed to be done to the car DIDN'T need to be done. There wasn't ANYTHING wrong with the parts Arnold said needed to be replaced. In fact, the issue was that they didn't put the parts back correctly and things weren't tightened down which is why I was hearing the rattling noise. DO NOT GO HERE FOR ANYTHING!! I feel bamboozled! Swindled! Hoodwinked! A victim of dupery!
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#409160 Review #409160 is a subjective opinion of poster.
Chicago, Illinois

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