Groomit
Groomit Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Groomit has 2.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Having trouble finding pros.
Cons: Expensive unreliable unskilled bad customer service.Recent recommendations regarding this business are as follows: "Do not use them. Not trustworthy.", "DON'T USE GROOMIT!", "I emailed Groomit my complaint they took care of it immediately. I am very satisfied with their services and they handled my financial complaint promptly and properly. I would recommend them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Groomit has 2.3 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Having trouble finding pros.
Cons: Expensive unreliable unskilled bad customer service.Recent recommendations regarding this business are as follows: "Do not use them. Not trustworthy.", "DON'T USE GROOMIT!", "I emailed Groomit my complaint they took care of it immediately. I am very satisfied with their services and they handled my financial complaint promptly and properly. I would recommend them".
Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
They missed the appointment
Poor. It's impossible to actually speak to a human.
Everything is done with messaging.
My appointment wasn't kept, & I'm still waiting for my refund, which is for $ 177.00 that had to pre-pay. My appointment was for12 noon & I received the text from them at 12:04.
User's recommendation: Do not use them. Not trustworthy.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDissatisfied with Service/Grooming provided
This cut was a *** job! My poor dog looks terrible!
We request a close shave for our dog I. The summer. I don't know what happened, there are spots that don't look like the clipper touched her as all. There are long fur hairs everywhere, uneven spots, missed spots, and she was returned wet and not brushed. She is shedding terribly and has dandruff all over her.
It's awful! Definitely not a $200 dollar service. We are so disappointed.
Not to mention we are very frustrated about the booking process. We book weeks in advance and it seems that while we are held to a cancellation policy, the groomers can cancel right up to the appoint time and we are left hanging.
Also, it seems that you only have 48 hours to submit a customer service complaint. I contacted Customer Support to submit a claim today. Because it was 49 hours and 18 outside their "policy" and now they won't even talk to me about the hack-job and all the pictures I took of my dog.
I am furious and will do my very best to spread the word to as many people as I can to NOT use GROOMIT.
- Having trouble finding pros
- Expensive unreliable unskilled bad customer service
Preferred solution: Full refund
User's recommendation: DON'T USE GROOMIT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged Twice
Hello
On the day my dog was groomed, 4-04-23; My capital one card (ending in 9957) was charged twice. Both charges were for the same amount on the same day $222.58 on 4-04-23.
TWO TIMES
Capital One card contacted me and I had them reverse one of the charges.
You may want to check your billing department before threatening someone with legal action, or permanently deactivating their Groomit account. (as stated in the email I received from you)
I would have called you direct to discuss this, but I could not find a phone number for Groomit on your app
I would appreciate a response.
Theresa Jones
805-206-****
Preferred solution: Apology
User's recommendation: I emailed Groomit my complaint they took care of it immediately. I am very satisfied with their services and they handled my financial complaint promptly and properly. I would recommend them
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