Defective product

handles keep falling though screws on place. Update. Grohe sent out a technician who very promptly resolved. Was a fitment issue where the installer left out a screw

User's recommendation: Update. Grohe sent out a tech who repaired promptly.

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ID
#2531064 Review #2531064 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal
New Reviewer

Poor customer service

I have a problem with relatively new shower heads. I have spent at least 5 hours the last 2 days trying to get through to a live person to help me. This is onerous. Are there actually people in this job. Can you provide a way I can get help or suggest a time it is best to call. Thanks.
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ID
#2367538 Review #2367538 is a subjective opinion of poster.
Preferred solution
I need customer service for a Grohe product performance issue

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