Staff Properly

I have came here several times and experienced the same issue. They are grossly understaffed. The wait times are ridiculous. Why should I wait over an hour after my appointment time on a regular basis? As a business you should know the approximate amount of donors to expect weekly. Yet they simply will not provide adequate staff. That's the reason that many healthy educated donors chose to go other places to donate.
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ID
#1666955 Review #1666955 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Grifols Plasma Blood Donation
Reason of review
Poor customer service

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Poor communication and service at Grifols

Someone called me yesterday representing Grifols(she said she did not work there), but wanted to know "why I haven't been there in several weeks", well I told her well, the last time I was there, the Kiosk didn't work too well, and after they screened me, I went to sit down and wait for them to call me to go in the back and donate, so I sit and kept waiting, waiting, waiting and then I found out that they were telling people to go donate based on numerical values, and I was there early in the morning before anyone, and I noticed others kept going to the back before me (even though I was there first), well, there were three ahead of me, anyway, I was there sitting about two hours, and when I enquired about it, the person (manager), was very indifferent to why I was asking, she was rude, and I got up and told her to remove my file as I was leaving and probably will never return, she said "OK". They apparently don't realize, I don't have to donate, I work, have good job, (been on same job for 25 years). They treated me as if I was some stranger off the street, like "they are doing me a favor by "allowing" me to donate. I have been there many, many times, but up and until they change their attitudes, behavior, etc., I will not donate again at that place. They don't pay enough to have to put up with their attitudes. Getting paid twenty dollars on first visit then 50 on second visit, is not worth my time putting up with their crap. I think new management should be considered and they should consider vetting their employees.
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ID
#1601071 Review #1601071 is a subjective opinion of poster.
Location
Lowry City, Missouri
Service
Grifols Plasma Customer Care
Pros
  • Helps others
Reason of review
Poor communication and quality of service
Preferred solution
Let the company propose a solution

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Rude managment and staff

Grifols Plasma - Rude managment and staff
On May 13, 2019 I donated some plasma at Grifols Plasma Center at 1000 Broadway Drive, Hattiesburg, Mississippi, and everything went ok. When I got home I checked my account and they did not put the right amount of money on my payment card. I called them right away and I spoke to someone named "Connie", and she said she needed my name so I gave her my name, she said "They did not have a file with that name", so she asked me again for my name (I have had the same name for 60 years), so she said again "I don't have a folder with that name", so she asked me for my donor number, I gave it to her and she found the file with my name on it, it hadn't been but an hour since I was there and donated, I mean, da. I told her I have been called Ray for 60 years I told her who ever processed my donation did not put the right amount of money on my card, they put $20.00 but the amount was owed to me was to be $100.00. She developed an attitude about it and hung up on me and I called back and spoke with the manager (supposedly) (Jennifer)?, she was rude to say the least she acted like it made her angry that I would call and ask about my money they owed me, she said "They corrected it", well, that is good, but she told me that "I would have to speak to a manager before I returned to donate, and the fact to the matter is I was already speaking to a manager, her. They accused me of being rude, but they were rude and I told them so and they need to change their attitudes if they want to keep good donors there. Donating Plasma helps others who need it like bulimics, and other people who have certain types of blood diseases. They gave me a "VIP" card last week, and I am suppose to get $100.00 for the first 4 times, I was on my third donation when the little verbal kerfuffle took place on the phone. They shouldn't get angry with the donor for calling them on their mistake when they owe a donor money for donating, it's not the donors fault. I called the corporate Office in LOs Angeles, CA, filed a phone complaint with a person there named Pam. She is suppose, to give to whoever is in charge, the complaint and hopefully they can straighten those people out who has the bad attitudes cause that is bad for business. I am going to think very hard about going back there and donating plasma there again, it is not worth the hassle, especially the attitudes from management and the nurse(intake).
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ID
#1533672 Review #1533672 is a subjective opinion of poster.
Service
Grifols Plasma Customer Care
Pros
  • Donating to help others
Cons
  • Bad communication with manager and staff
Reason of review
Bad Communication/Management/Staff
Preferred solution
Let the company propose a solution

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