Griffith Energy Services
Griffith Energy Services Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment from recent Griffith Energy Services reviews, highlighting service failures and high price level according to consumer feedback.
Positive Feedback
Customers note existence of a service contract and automatic oil delivery program and that technicians can identify technical causes when they arrive.
Negative Feedback / Risk Areas
- Repeated service outages and slow emergency response causing prolonged cold homes.
- Automatic delivery failures and confusion about tank size led to runouts and lost heat.
- Poor communication from office staff and unresolved customer complaints about being placed on hold.
Key Takeaways for Future Customers
- Check Griffith Energy Services reviews and confirm details of the service contract and automatic delivery terms before signing.
- Confirm billing, contract, and delivery settings with sales and document communications to avoid service interruptions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment from recent Griffith Energy Services reviews, highlighting service failures and high price level according to consumer feedback.
Positive Feedback
Customers note existence of a service contract and automatic oil delivery program and that technicians can identify technical causes when they arrive.
Negative Feedback / Risk Areas
- Repeated service outages and slow emergency response causing prolonged cold homes.
- Automatic delivery failures and confusion about tank size led to runouts and lost heat.
- Poor communication from office staff and unresolved customer complaints about being placed on hold.
Key Takeaways for Future Customers
- Check Griffith Energy Services reviews and confirm details of the service contract and automatic delivery terms before signing.
- Confirm billing, contract, and delivery settings with sales and document communications to avoid service interruptions.
Turn one complaint into a collective action
Columbia, Maryland
Poor service - despite having contract
- - Lost heat again; 7+ hour response; house at 53 degrees.
- - First visit: air in lines due to low tank.
- - Second outage: oil ran out; hold by Sales; unclear why.
Griffith Energy Services: for the second time in one month,we lost heat. Response time has been 7+hours - house was 53 degrees.
COLD! Have service contract (they call it a "policy"). First time, air in lines because though we have automatic oil delivery, they let the oil tank get too low (this was per the technician that responded). Second time, ran out of oil.
Per their office when call placed, someone in "Sales" put us on some kind of hold (still don't understand it - made no sense). Could not clearly explain why, Also, person spoken to said there was some confusion about our oil tank size - you have got to be kidding - this was one of the first questions asked when Griffith was contacted in June 2017. Plus Griffith did a site visit! Either way, we were never contacted about being placed on "Hold" !
So much for automatic delivery!
Extremely sorry left prior company. Buyer BEWARE!
- Poor service not worth the money
Preferred solution: Let the company propose a solution
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