Grifco

I purchased two remotes from Grifco two years ago, and unfortunately, they have been nothing but trouble. From day one, the remotes barely worked, and I contacted customer service immediately.

They promised to reach out and resolve the issue, but here I am, two years later, still waiting for any kind of follow-up.

The remotes are advertised at $50 each, so a little unsure why I paid $100 each, expecting reliable products. Instead, Ive had ongoing issues, and on several occasions, Ive been locked out of my warehouse because the remotes wouldnt work. This has caused significant losses to my business.

The worst part came when I had to spend $780 to have someone forcibly open my roller door, which ended up causing more damage to the door and costing me thousands more in repairs.

Ive tried to resolve this, but Crisco has been unresponsive, and Im still left with faulty remotes.

Im asking for a replacement, and I dont believe I should have to pay anything more for this. This whole experience has been incredibly frustrating and expensive.

I would not recommend Grifco to anyone, as their customer service and product quality have been extremely disappointing.

If a satisfying result is not reached promptly, I will be taking the matter further

if you are contemplaiting to purchase a door opener , stay away from grifco openers that use computers to open up your door.... the way they are designed is that if you have an issue with the door for what ever reason you need to call roller door man and he charges you $240 call out fee, the company that supplies them doesn't want to know about you and if you want to purchase your parts from them you have to make sure that you have an account with this company so it is protecting its service men....

i would urge you to reconsider after paying $3500 for two motors i have to wind them up by hand ,they always go into safe mode and unless you pay the $240 call out fee then they are able to reset it for you.

why don't they provide the procedure so you can reset them your self... let me see that would go against the policyeverything is plastic and not durable , try to call them and see what the response is when you tell them your roller door motor is not doing what it was designed to do....