New Reviewer

STAY AWAY FROM THIS PLACE!!!

Liars scamming people into signing deals!!! and then they act like they never said anything when there were more people witnessing the fact versus just a sales person. In addition, after you get a car from them...they never return your calls or messages to the point where they cause you so much emotional distress that you have to go out of your way in person to get answers!!! PLEASE NEVER GO TO THIS PLACE! STAY AWAY!
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ID
#1413692 Review #1413692 is a subjective opinion of poster.
Location
Delray Beach, Florida
Reason of review
Poor customer service
Loss
$264
Preferred solution
I would like to receive the $264 total which is owed as they promised.

Scammed by greed

I am beyond words at this point with the Delray Beach Grieco Kia and their lack of customer service and managerial staff. They love to pass the buck around starting with my salesman Ivan then to Alex Goodrich and then finally had service manager Al dopman. I am on my third vehicle from this facility as my stepmother also gets her cars from this facility because of me however I leased a new car from the Delray dealership about March 1st within 2 days I had it back in because there was *** in my back door then 2 days later it was back again as there was a rodent living underneath the hood of my car period Then in between then the car had gone in for an alignment and a few days later I had to go back in again for the same alignment and I was told that that's just the way the particular car drives on the Florida roads and that is not the case. I have a steering wheel that is about to come apart as I also have a part underneath the air vent on the passenger side that is peeling away in two separate spots and when I brought the car in to the service manager Al dopman I was told it was no longer under warranty even though I bought all the packages Bells whistles for that to be covered even two days still nothing. I went at that point to get the head of sales since with the issues I was having at the time was told by several different people at other Grieco dealerships. This was not a vehicle that I had asked to be brought over to this location based on color type size nothing it was just a simple swap from a 2016 to a 2018 for the same exact vehicle and I've had nothing but problems since and no one wants to take blame for anything that has happened or even tell me why the vehicle was sent from the Coral Springs location which I went to and they had no information on the vehicle either as it was a brand new car and it had 247 miles on it so as a consumer I kept asking more and more questions and getting pushed further and further to the back of the line per se it's now over a month that I've been fighting with them and now for the last few weeks consumer affairs has stepped in as they are besides them self that a new vehicle wasn't provided to me right away with all of the issues that I have with the current vehicle so I do not recommend anyone going to this facility unless you bring a mechanic with you as they are just there to make a buck and not please the customer so I will not be providing them with a new customers and I will be looking to speak with Steve Grieco as I might just want out of Kia all together and have one of his other dealership to pick up my car and try another dealership which would be sad because I really like my car but beware consumers Delray Beach Kia is a scam so unless you go in there with someone super knowledgeable be wary as to what you're told and even record it write down names what their titles are everything because I fear more people are going to run into the same problem I am currently running into
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ID
#1235111 Review #1235111 is a subjective opinion of poster.
Reason of review
Warranty issue
New Reviewer

Grieco Kia Of Delray Beach - Customer Care Review

Dropped car off for an oil change 12/21 and when I returned to pick it up later that day I noticed that it had been damaged. The service consultant admitted guilt and provided written documentation to return 12/26 for repair at no charge. When I returned on 12/26, I was greeted by Vince, the rudest most unprofessional person I have ever encountered in customer service!! He denied guilt even though we had it in writing and told us we made it worse and they wouldn't fix it. He called in the service advisor who admitted something definitely happened there, and again the advisor said yes it did. (We appreciate your honesty Al) Vince said there was nothing he could do and said he was done with us and told us to leave! They also attempted to alter the damage inspection report they are supposed to perform when you arrive with your vehicle by providing us with one where the damage is circled and stating it was pre-existing, however there was no signature on the line where it asks for the customer signature. All this deception for what they estimate at $135 worth of damage! They lost a customer and it my mission to blast social media and warn others of this place!!!! Also contacted BBB and Palm Beach county consumer affairs
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ID
#980254 Review #980254 is a subjective opinion of poster.
Reason of review
Poor customer service

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