New Reviewer

No ethics

When’s to purchase a new F150 that was advertised on their web site. Upon meeting with the salesman he told me I wouldn’t qualify for many of the ford rebates. I mean how many people are first responders, military and a recent college graduate at the same time. I knew this dealer tactic. I told him I understood and thanked him for his time. He asked me what price I would pay. I told him , he wrote it down had me sign it and went to see the sales manager. He came back and said we had a deal. Long story short three hours later when I went to the finance office the agreed upon deal was $8500.00 higher. They told me the agreed upon price was too low, it would be a loss to them and the agreed upon sales price that was in writing, verified by the salesman was a misunderstanding. Well I can assure you I’ll never go back there.
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ID
#1264693 Review #1264693 is a subjective opinion of poster.
Location
Delray Beach, Florida
Reason of review
Poor customer service

Very unprofessional service and lack of customer care

We decided to purchase a new in stock 2017 mustang, we got approved and they delivered the vehicle to us in pembroke pines, fist thing we noticed was 5 dents on the vehicle, two on the top, two on the side and one in the back, we asked for a reduction of price and they said no, they offer to fix it for us, after thinking about it and comparing prices and realizing they were not the lowest price on the same vehicle and why we should accept a new car that was damage and pay full price. we decided to pass, no one apologize for our incoveniance, it was grieco responsability to check the vehicle prior of delivery to the customer, instead they got mad and refuse to return our calls or respond to our email, to find out if they got additional car in or if the price has been reduced on the damage vehicle, now that dealers are getting the 2018 mustangs in. abviously Grieco main concern is the sale, not customer service or try to satisfy the customer or be fair and make a decsion base on what happened and take responsability on their mistakes, bad way to established future customers or repeated customers. we drove by 5 ford dealers to go to Grieco, I guess that dont mean nothing to the company, what matters is the sale and profit. sad thing if we would have purchase the vehicle if they have taken ownership of their mistake and in good faith reduced the vehicle.
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ID
#1133846 Review #1133846 is a subjective opinion of poster.
Location
Delray Beach, Florida
Reason of review
Damaged or defective
New Reviewer

LIFE TIME MEANS NOTHING TO FORD

bought a used SUV at DelRay Ford - now owned by Del Greigo Ford - after leaving the lot they put on new life time warrantied motor craft shocks/struts - as their sister AutoNation store in /ft Myers said this vehicle never should have been put on the road - its un safe!! Then replaced the front shocks versus driving back to Del Ray - an engine with 56,000 blew - come to find out the extended warranty sold as a Ford warranty was not!! - upon a routine service at Pt Charlotte Ford - less than a year of highway use - they said the shocks are leaking - replace them - they are warrantied!! Alas - Ford said as I did not actually pay for them - there is no warranty -- I told them I paid $26,000 for the shocks and the truck was free -- PT Charlotte Ford - Don GasGrath - said if Del Griego send them the part # they will replace - now its - finger pointing - "its them not me"!!!
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ID
#1044373 Review #1044373 is a subjective opinion of poster.
Location
Port Charlotte, Florida
Pros
  • Chad the service tech
Cons
  • Not being respected as a ford customer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
replace the shocks

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