Manufacturer: Greyhound Category: Customer Care Clear all filters (23 of 23 reviews match)
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My kids seen people get beat up an doing drugs in front of the station they said they was gonna give me my refund by Jan31 I called to check on it they said give them more time called back Feb 3rd said they had proceeded it wrong wait tell Feb16, 2017 still nothing so I am taking legal action. They have no respect for people NEVER WILL I YAKE GREYHOUND...
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Unfortunately I purchased non-refundable $500.In bus fare, for c-mas vacation, I became ill, and was unable to go.....so after crying and begging, to maybe give me a $500. Credit...for a future trip....the grayhound customer service informed me that I needed a...
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THE INSIDE TICKET AGENT COULDN'T APPLY THE ONLINE TICKET PRICE AND DIDN'T KNOW HOW, THERE WAS A SNOW STORM IN BOSTON, SO I HAD TO GO TO ANOTHER GREYHOUND AND THEY COULDN'T APPLY THE PRICE, I PURCHASED 3 TICKETS, ../(AT FULL PRICE) BECAUSE THE TICKET AGENT TOLD ME TO GO...
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2.3
I didn't like
  • Endangered
  • I got 3 full price tickets instead
  • Resulted in all other expenses
#985809
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Greyhound Customer Care Review

#986586
1.2
It doesn't cost anything to be courteous and nice. I've never experienced such rudeness in my life. I saw no professionalism at all. The employees talked to you as if they didn't need our business. I was sitting down and a employee was sweeping the floor and ran into my foot. She didn't say excuse me , I'm sorry or nothing. I will never use this transportation system again!
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Greyhound Customer Care Review

#984578
If I could give this company negative stars I would. I booked the wrong date for my ticket and the website told me to call them to exchange them. They blatantly lied many times about exchanging tickets and bus locations and gave us wrong information. I will never ride on a Greyhound bus again! This company is a disgrace to humanity!!
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Greyhound Customer Care Review

#978045
1.0
Sacramento station employees are disorganized, rude, and have no priority. If there is an empty seat, they give it to whoever runs fastest, not to passengers who have been waiting the longest.
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Greyhound Customer Care Review

#923977
TOTAL *** CUSTOMER SERVICE NEVER WAS ABLE TO SPEAK TO A MANAGER FROM A REFUND THAT ORGINATED JULY 5TH IT IS NOT RESOLVED TO THIS DAY SEPT.22,20116 COMPLETE *** JOKE!!!!!!
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On December 24th 2016, I went to purchase two greyhound tickets for my daughter (9) and myself. The agent ran my card twice saying it was declined both times. I went online a saw that greyhound deducted the amount from my Amex account and put it on hold. Upon showing...
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This Thanksgiving I choosed to travel by the Greyhound. Two foreing ladies were standing in line in front of me with on-line purchased tickets. They seemed to be confused and asked me if I am traveling to the same destination as them. I looked at their tickets and...
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I am writing to make a huge complaint against greyhound for the troubles of me receiving my travel voucher. I purchased my tickets back in May 2016 confirmation number 89193553. I mailed in my tickets in June 2016 and still as of yet received my travel voucher. I am...
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1.0
I didn't like
  • Greyhound
  • Customer service
#951676
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As a senior with limited funds, I am disgusted with Greyhound Policy. Lots of EXTRA MONEY in in for THEM, while customers like me get FLEECED!!! 1) Booked a ticket on line. Know there is no refund, but one can reschedule for a $20 fee. Takes, what, 5 minutes?? Good...
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Anonymous

Riley Contact your State Attorney General. They'll help you with a complaint & stand behind you while they submit your complaint. Good luck. It worked for me.

2.4
I didn't like
  • Cancellation policy
#936726
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This company is in the dark ages and does not care about their customers. This was truly disheartening affair and am never ever travelling with greyhound again. Also I would recommend people to shun th use of the company transport with such attitude towards its...
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Anonymous

Anonymous Contact your State's Attorney General. Helping citizens is their job. Mine helped & things are looking good. Best luck.

Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my...
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1.7
I didn't like
  • Poor service
  • Customer service
  • I did not like
#930349
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I bought the ticket but realized I would not need it, so I tried to get refund.First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so...
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