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1.7 Based on 171 reviews
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I bought a ticket from California to West Virginia to leave Jan5 was supposed to arrived jan8 didn't get there until Jan 12 12pm. I had the worst experience kept getting delayed sent backwards to go forward. An some places wouldn't give us food vouchers because it wasn't their fault. My kids seen people get beat up an doing drugs in front of the station they said they was gonna give me my refund by Jan31 I called to check on it they said give... Read more

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I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour.I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by more than 2 hours. The lady in the counter (black lady) cannot tell us the reason of the delay. When asked her, she always replied as "I don't know". I have waited for 3 hours but the bus... Read more

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I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour. I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by more than 2 hours. The lady in the counter (black lady) cannot tell us the reason of the delay. When asked her, she always replied as "I don't know". I have waited for 3 hours but the... Read more

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I travelled from Sacramento to Oakland last January 2017 and the bus got delay by 1 hour. I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by 2 hours. The lady in the counter (black lady) cannot tell us the reason of the delay. When asked her, she always replied as "I don't know". I have waited for 3 hours but the bus did not show up.... Read more

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Greyhound - Gotta blame somebody
1 of 6

My scheduled bus was 6 hrs late and the station was closed in Ogden Utah. I waited outside from 4:30 a.m. until 11a.m. Luckily a nice couuple came about 20 min after I got there so I was not alone. I also called 911 and they had someone to patrol the area. I caught the train to Salt Lake City Station and this is how the bathroom looked the whole time I was there. They said the homeless do this but whose job is it to clean it, not the... Read more

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I reserved a ticket for my boyfriend and have the confermation number for 167.50 and when he went to pay he was charged 201.00 and when i called customer service the guy on the phone was very rude and just kept saying it was more because he paid at the bus station and im just not understanding why it would be more to pay for it at the station when i reserved it as a pay in cash at station and was given one price but when u go to pay at the... Read more

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I took the bus from Conyers Georgia to Fort Lauderdale Florida on the 1/5/2017. We changed bus in Atlanta where my suitcases were the first to be placed on the bus. However, when I got to to Fort Lauderdale, it was only to find out that the suitcase containing all my clothes was missing. It's been three days now that I have been without my clothes and nobody can give me a positive answer. I'm told to file a claim and to know that all you'll... Read more

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Unfortunately I purchased non-refundable $500. In bus fare, for c-mas vacation, I became ill, and was unable to go.....so after crying and begging, to maybe give me a $500. Credit...for a future trip....the grayhound customer service informed me that I needed a note/documentation from my Dr. to validate that I was truly ill...excuse me...I'm 61 yr old lady on SSDI, under Dr. Supervision for many chronic ongoing illness. ...it is humaliating to... Read more

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Don't do it. Greyhound is there only for the Benito's of the employees, the passenger is just an inconvenience to them.

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Canadian greyhound customer. I also would give negative rating if I was able to. In the past couple months I have used the greyhound from petawawa a military town to Ottawa and my spouse used it once as well. It's a 2 hour and 40 min bus ride depending on weather. I am military and taking a engineering program on the weekends at the college in Ottawa. The last 3 times I have taken this bus it was 2 plus hours late I missed classes and... Read more

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