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I am an Asian-American college student who has been a loyal customer to Greyhound. I want to inform you of a rather disturbing incident that I experienced yesterday morning (4/24/17) at the Springfield, VA station. I was waiting for my bus at the Springfield station,...
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2.0
I didn't like
  • Rude staff
  • Attitude of bus drivers
#1039057
Reply to reviews
I was supposed to take a greyhound bus this morning that was set to leave at 5:20 am I took an Uber to greyhound and arrived at 4:00 am they were not open so me and my companion waited outside for an hour until she arrived at 5:00 am When it was time to weight my bag...
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1.0
#1037202
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My bus ticket was scheduled for departure on March 17th at 5:30am from Charlotte, NC. Since I live a distance from the bus station, I went there the day before at 4pm. For $8 i was told that I could store my suitcase up to 24 hours, I paid the $8 and waited overnight...
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Anonymous
Anonymous

Really? Im going to hate to say this but........DUUUUUHHHHH!!!I dont know your age, but missing luggage has been a staple of travel since the inception of flight travel!!!! Yo...

1.0
I didn't like
  • Lack of customer service
  • Disgusting
#1023076
Reply to reviews

Short Review for March 28, 2017, Pc_exchange_policy

#1026661
Scheduled for departure at 12am...i thought 12am the night of....i am stranded 4 states away from home with my daughter because we missed the bus....we have no money for food and no way to get home.....this is scary and they wont exchange for today...we are in a dangerous situation and i hope they answer for this
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Short Review for March 24, 2017, Pc_service

#1025061
4.2
I could thru here every 3 months and not one time has the front desk agent been friendly... Suggestion: send them to some customer service classes or fire everyone and start over fresh with some friendly upbeat people Vs the ghetto rude nd ignorant people you employee now
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Short Review for February 27, 2017

#1014369
1.9
My boyfriend daughter purchase a round trip ticket from Atlanta to Jackson, Ms the ticket was stolen the company want refund the money or reprint the ticket. Please people know greyhound bus has issues with their policy. You shouldn't have to buy another ticket. Please be careful when you travel with greyhound.
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Short Review for January 26, 2017, Other

#997706
1.0
Don't do it. Greyhound is there only for the Benito's of the employees, the passenger is just an inconvenience to them.
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Greyhound Is The WORST!!! We had a ticket with a #5 on the boarding pass, and they boarded 12 people ahead of us. They then told us a bus was being sent from Baltimore and would be here in 45 minutes. An hour later we were told the bus was coming from Washington DC,...
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1.0
#1020000
Reply to reviews
As i showed up to the colorado springs greyhound at 4:30 , bus ended up coming 2 and half hours later. I had a bus going to st. Louis from Denver leaving at 7:10 pm . we got to the station about 8:10 pm so i missed the st.louis bus. No apology from the bus driver...
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I bought a ticket from California to West Virginia to leave Jan5 was supposed to arrived jan8 didn't get there until Jan 12 12pm. I had the worst experience kept getting delayed sent backwards to go forward. An some places wouldn't give us food vouchers because it...
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I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour. I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by more...
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Anonymous
Alfred

This must be reviewed by the management. This is not acceptable !!!!!!!

I didn't like
  • Custoner service delivery
#1008502
Reply to reviews
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
Greyhound - Gotta blame somebody
My scheduled bus was 6 hrs late and the station was closed in Ogden Utah. I waited outside from 4:30 a.m. until 11a.m. Luckily a nice couuple came about 20 min after I got there so I was not alone. I also called 911 and they had someone to patrol the area. I caught the...
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I reserved a ticket for my boyfriend and have the confermation number for 167.50 and when he went to pay he was charged 201.00 and when i called customer service the guy on the phone was very rude and just kept saying it was more because he paid at the bus station and...
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1.0
#1006615
Reply to reviews
I took the bus from Conyers Georgia to Fort Lauderdale Florida on the 1/5/2017. We changed bus in Atlanta where my suitcases were the first to be placed on the bus. However, when I got to to Fort Lauderdale, it was only to find out that the suitcase containing all my...
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