Fintan Nix

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Service complaint

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Stuck on the road for 5hrs and couldn't get a free ride for my next ride. This is unacceptable service for anyone to go to.
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Loss:
$125

Preferred solution: A free ticket

Davon Mof

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| map-marker Fremont, California

On June 13 of this year, I bought online tickets for your bus from Bellingham, Washington to Vancouver Canada for two, confirmation number 308394****. On July 14, they sent me tickets, number 3091****

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I want this company to return my money. Because of them, on August 13, 2023, I was in a stressful state.
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User's recommendation: I will advise clients of this service company to be more careful and careful with their tickets.

Gwyneth Fxj

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| map-marker Saint Louis, Missouri

Ripped off

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Greyhound - Ripped off
Greyhound - Ripped off - Image 2

I spent $200 on a bus ticket from Pensacola Florida to Rolla Mo for my son. First they only sent part of ticket to me and not full ticket until after my son was on the bus.

They said that he could scan QR code and get copy of ticket just to tell him when he was there that it would cost him more money and only via cash Wich he didn't have. I had to look up and call every number Greyhound has to reach someone to get his ticket in full. Then we noticed that instead of Rolla Mo Wich was very clearly stated to be the destination of trip was a city we never heard of in Mississippi. So I yet again called to get this fixed and they denied being at fault and claimed that I put that destination in online when I bought the ticket via phone call.

And proceeded to say that he would infact be stuck there as they wouldn't fix it. And that in the middle of the night had to go load money onto a card to buy him a new ticket to get him to the real destination charging me an additional $250 for this second ticket Wich now brings the price to $450 plus other cost of having to get him headed in the right direction.

Now his 17 hour trip is on its 2nd day and won't be over till tomorrow and he has had to go without eating because he was only prepared for a 17 hour trip. I am mad as *** and think they should have refunded me not charged me an additional $250

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User's recommendation: Fly walk run anything other than this bus line

Karyn W Nfp

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Tax paperwork

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I worked for Greyhound last year and have moved since I left the company. I would like to make sure I receive my tax documentation. I have attempted to reach out to the company in different ways but my messages have been left void. How is this company still operating? The response, or should I say lack of response, is unacceptable! Karyn W
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Preferred solution: A response from the company and my tax paperwork sent to my current address

User's recommendation: Don’t work for this company

1 comment
Guest

That about right.

Bruce O Sps

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Complaint poor service/unprofessional

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Woman at the door that was loading the buses through me out of the station in 30 below winter weather. I was picked up late from the airport and brought to the Minneapolis Greyhound where I had already missed my bus and I was trying to find out if there was another bus coming and she threw me out. Absolutely unprofessional and rude behavior from this woman completely unacceptable she deserves to be fired.
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Loss:
$150
Pros:
  • No pros bus was disgusting and a public health hazard
Cons:
  • Horrible service at the minneapolis greyhound station rude woman

Preferred solution: Full refund

Ana P Dss

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Retraso

Se que por seguridad puede haber retrasos pero no tener autobús disponibles cuando haces conexión y tener que esperar otro día para tomarlo es algo q no te ayudan a resolver ni reembolso puedes hacer
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Loss:
$71

Preferred solution: Full refund

Isaac P Qim

I got left behind

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Driver did not accept my id saying it was damaged. It was my temp issued Id so it was a paper id that he didnt accept
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Preferred solution: Full refund

Jimmie C Qdz

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Can’t give a reviewer if you don’t attend me

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Greyhound - Can’t give a reviewer if you don’t attend me
Greyhound - Can’t give a reviewer if you don’t attend me - Image 2
Greyhound - Can’t give a reviewer if you don’t attend me - Image 3
Greyhound - Can’t give a reviewer if you don’t attend me - Image 4
Need a refund change in plans I dont have allot to say except your waiting my time. I am wasting time you gods make me do this so u can be later and not my refund
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Loss:
$267
Pros:
  • Won
Cons:
  • You lose

Preferred solution: Full refund

User's recommendation: Don’t purchase tickets

Cynthia T Nsr

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Can’t reach anyone about tickets

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I purchased a ticket for a friend and now hes saying it was canceled but I didnt cancel it and the charges are still on my card
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Cons:
  • No customer service line

Preferred solution: Information about bus routes

Tiyonna Afl

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Verified Buyer
| map-marker Bellevue, Washington

Reclamo

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Greyhound - Reclamo
MSi el autobús tiene salida de las 12:40 pm como va a salir a las 11:50 am y no se hacen responsables del reembolso de tiqueQué
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Anonymous
map-marker Redmond, Washington

Flixbus

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They canceled my schedule 2 hours after I was on the bus to LA. So the connecting bus which would have got me home early, changed to a later bus that got me home 4-5 hours later. I have someone who is dependent on me to take care of them and it is not acceptable that this happened
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User's recommendation: Don’t connect with the Flixbus, not good

ACHILLE D Htu

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Refund of ticket

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Greyhound - Refund of ticket
I couldn't get on the bus on 12/10/2023 I called the customer service 25 min ahead he told me it wasn't possible. But I checked on the website today they said it's supposed to be 15 min for them not to the refund. So I would like if possible to get my money back or another ticket. Thanks for your time.
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Loss:
$56
Pros:
  • Price
Cons:
  • Delays

Preferred solution: Full refund

April D Mfv

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Fix problem

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Greyhound - Fix problem
So my bus was 2 hours late and then on the way Jacksonville Florida she was going 40 mph on the freeway and then after we got too Jacksonville Florida we wait there 40 mins and I paid extra for no transfers and the lady pulls over the bus said if she gets a migraine she will make us wait 6 hrs for a new driver I was going from Savannah Ga too Daytona Beach Florida and I arrived at my destination 2 1/2 hours late that's why I paid extra too get there faster I should get some of my money back the bus number was 86504 and my name is April Delacruz I use Greyhound all the time!!
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Loss:
$48
Pros:
  • Cheap fares
Cons:
  • Late arrivals

Preferred solution: Price reduction

User's recommendation: Wouldn't ride bus

Lisa A Jao

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Stealing my money

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Long story short. I purchased a ticket greyhound canceled. Gave me a substitute ticket of lesser value. The worst ticket , I would have never purchased. Told me my ticket was non refundable. How can it be non refundable when greyhound canceled it. My ticket was 383.97. Ticket substituted was little over 200.
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Loss:
$384
Cons:
  • Cancellation and delays

Preferred solution: Full refund

User's recommendation: Greyhound steal your money. To many cancellations and delays

Richard S Cwp

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| map-marker Valley City, North Dakota

Have some call me

I'm trying to find out how much it would cost me to get on a bus from valley City North Dakota to go to pure South Dakota
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