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Never will I ever use Greyhound Baggage and Shipping for my luggage again. I have served my Country over 30 years of Military Service and for something like this to happen right be for I deploy is senseless and selfish. I have contacted Greyhound two after I had mailed...
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Hi, My Name Is Maria Jaramillo I want to complained about a Bus Driver that has been rude to me, this morning when it was time for me to get on the truck which it was schedule to departure at 9:05am i was on the bus already when my husband was trying to give me a cup...
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Anonymous

Riley Contact your state:s Attorney Genral. Kerp all receipts & email cour complaint. Then call 888-368-7238, or go online to www.fmcsa.dot.gov (federal motor carrier safety adminis...

2.3
I didn't like
  • Bus driver attitude to me
  • I dont like it
#936751
Reply to reviews
When we purchase on line, to save money, we are advised we can reschedule. What they DON'T tell us is we have to know before our travel date when we CAN go. What happens when we're sick and going away and can't travel until next summer? And right now we are not sure...
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Anonymous

Riley Contact your state's attorney general & call 888-368-7238 (Motor Carrier Safety Adm). Share this privately with others here. We can hold Greyhound responsible & encourage chan...

1.9
I didn't like
  • Greyhound money grab
#936739
Reply to reviews

Greyhound Staff Review

#969184
Driver very rude an is swirving all over the rd. Early this yesterday my wife was on bus that broke down 6 miles from bus station an say on side of rd for 7 horses an still to today have not received fefune that was promised
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Greyhound To Dallas Review

#969175
On bus now and driver is swerving all over the rd an gas bus so Hot you can breath .. .plus last yesterday wife was on bus that broke down 6 miles from bus station an was stuck on side of rd for 7hrs an still to this day never receive the refund that was promised
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Greyhound Bus Service Review

#963585
1.0
Overbooked bus. Extra hour wait in the cold, no updates and they had the nerve to get mad at us that are freezing and waiting. First time on Greyhound. Never again.
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Short Review for November 23, 2016

#960146
1.6
Will not use greyhound again if I need to go on the road trip in future l will drive myself
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Very angry. As a senior with limited funds, I am disgusted with Greyhound Policy. Lots of EXTRA MONEY in in for THEM, while customers like me get FLEECED!!! 1) Booked a ticket on line. Know there is no refund, but one can reschedule for a $20 fee. Takes, what, 5...
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Anonymous

Riley Contact your State Attorney General. They'll help you with a complaint & stand behind you while they submit your complaint. Good luck. It worked for me.

2.4
I didn't like
  • Cancellation policy
#936726
Reply to reviews
Here's the president of Greyhound. Send him a letter telling in detail what happened & how you want it resolved. Include copies of receipts, bag checks, etc. David Leach, president Greyhound Bus Lines Box 660362 Then contact your state's County Attorney Dallas, Tx...
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Anonymous

Anonymous Sorry. "Federal Motor Carrier". I contacted them & got results.

Our bus broke down. We weren't communicated to during the process, nor allowed to leave or supported in finding alternative arrangements. I missed my appointment in LA. I have been trying to get a refund since February! Was told to send in a written request for the...
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Anonymous

Anonymous Contact your State's Attorney General. Helping citizens is their job. Mine helped & things are looking good. Best luck.

Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my...
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1.7
I didn't like
  • Poor service
  • Customer service
  • I did not like
#930349
Reply to reviews
Holy smokes! Worst place of business in the world. Greyhound's bus driver prevented us from collecting our bags, smacked my girlfriend in the head and close the door on her leaving bruises...this was in early august. We obviously filed a complaint immediately after and...
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I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so...
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Because of a mishap with the train my daughter is getting into Grand Central 15 minutes before her bus. She must pick up her ticket before being able to board the bus. By doing so, she will probably miss the bus. Greyhound will make her pay 20 bucks to reschedule if...
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Anonymous

Anonymous The root cause of the problem was a mishap with the train. Why are you bashing Greyhound? You are speculating as to what Greyhound would do before it happens. What really did ...