I am writing this complaint because my teenage daughter and her teenage friend were left on the side of the road early this morning in the freezing cold 7/07/2022 at Childers Qld, they rang your company when they suspected something was wrong, they were told the bus was at Apple Tree creek having a break, Apple Tree creek is before Childers, so why this information that there was to be a pick at Childers is very concerning. because the bus went straight past them. I know people can make mistakes but this one is dispicable. All we got from staff was sorry and nothing yous could do about it but refund tickets, catch bus the next day AT no cost.. What about the inconvience to all to pick up,after dropping them off ,"with twin babies", then dropping them off again and not to mention the cost of FEUL involved. We are very saddened by this event, the girls were stuck in childers for hours.. we have always recommended Greyhound for travel and always used your service, i don't think that will be likely in the future. Very dissapointed! Booking No:1652****
User's recommendation: Communication.