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STAY AWAY, CUSTOMER COMES LAST
I began buying a boat here last Saturday. I live 3 hours away so I left a $20,000 deposit on the boat I picked and we were supposed to work through the accessories to get the boat rigged out. The salesman was very nice but new to the Orr dealership, he helped all he could but things got very confusing. I was supposed to get a return call on Monday, NO CALL. Noon on Tuesday I txt the salesman, he let me know he was working on it. A little while later he sent me a list of add-ons and the pricing was $2,000.00 more than I could get the items from Bass Pro plus another $1,535.00 in labor, freight and shop fees. When I questioned the large difference in their pricing I was told I just didn't understand. I asked for a refund at that time. He asked for an opportunity to look at the prices with the parts order person and get back with me. I waited. I called back at 4:20 the next day, Wednesday. I was told I needed to talk to Blake, the manager, and that he would call me at 5:00 that day. NO CALL AGAIN. Noon on Thursday, I asked for a refund again and the salesman says I had never asked out of the deal. I sent him a copy of the txt proving that I did and he told me I would be contacted by management. Finally got to talk to Blake later that afternoon and he told me he would have the parts person call me that day because everyone was in the shop right then. NO CALL AGAIN. I call today and the phone call was forwarded somewhere and I am told store is closed because they are attending a boat show in Little Rock. I do not care about a boat show, I need to speak with someone who can put an end to this. I have bought three cars from Gregg Orr BMW with absolutely no problem. I JUST WANT A REFUND AND GO BUY MY BOAT ANYWHERE BUT GREGG ORR, HOT SPRINGS.
Hot Springs, Arkansas
Gregg Orr Marine Hot Springs Customer Care
Reason of review
Problem with delivery
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