Happy Customer

Greg Besser Pools built my pool last summer, they did a great job and had no issues with them. He gave me an up front price and this gave me no surprises during the construction. His candor was much appreciated as other builders lowballed me and other fees were hidden in their contracts.
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#1542843 Review #1542843 is a subjective opinion of poster.
Brookhaven, New York


Greg Besser was hired to install an in ground steel wall vinyl liner pool 2 years ago, at my home in Brightwaters/Bayshore NY which has a groundwater table that fluctuates depending on the amount of rain rcvd.....when the pool was installed 2 YEARS AGO...we encountered approx 12" of groundwater at the bottom of the excavation in the deep end of the pool and Besser installed a de-watering system as a legitimate change order to draw the water down to complete the liner installation....within 6 months after the pool was finished we had sink holes in the deep end around the main drains and asked him to come back and address it, he refused and told us he would have to charge us to come back and look at it..after filing a lawsuit to re-coupe the $7000 additional costs to drain the pool, remove and replace the liner ...it was determined that he did not install the filter fabric properly around the main drains which is a direct result of poor workmanship. This condition caused the sand bottom to be sucked down by the water table below, leaving the vinyl liner unsupported and in jeopardy of rupturing which could wash out the entire pool. When we consulted the pool liner mfg (Merlin Liners), they immediately told us they would not honor the 20 yr warranty under these conditions, and the liner could rupture at any time. This fact was confirmed by an independent consulting engineer, and we are now in litigation. Other problems included leaking fittings at the heater connection and flow meter that was improperly installed. My advice to anyone who is considering hiring Besser Pools to install a pool should run the other way as he is the best example of a flim flam man / snake oil salesman I have ever met. I've been told his family members have a long-standing history of taking deposits on pools and absconding with the owners money and not installing the pool (his dad who started the business 25 years ago spent time in jail for this offense is name is Greg Sr.).....If you look up Greg Besser or his wife Leah (his assistant) on Facebook...you'll see pictures of them partying on Harleys with Leah giving the middle finger to the camera....that's the type of family business you will be dealing with if your hire them to install your pool...so dont do it. . Ps..if you try to google Besser Pools ...they only have a POB number ..not a real address ....I guess to evade angry clients
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#832098 Review #832098 is a subjective opinion of poster.
Brightwaters, New York
Reason of review
poor workmanship
Preferred solution
Full refund

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