Roy G Awx

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Verified Reviewer
| map-marker Orlando, Florida

Fooled the customer

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On March 30th, 2024, my wife and I visited the dealership to buy a car. Initially, we wanted a vehicle with a wireless carplay and charger.

We looked at the Kia GT, but it was a little too expensive for us. Then, the salesman told us about the Kia GT line, which wasnt available at the store then but had all the features we wanted, except for paddle shifters and a lower engine capacity. After negotiating the price, we paid the initial amount and had us sign all the documents (we still didnt see the car at this point). They brought the car to the store at about 9:30 pm, and it had been 4 hours since we first visited.

Since it was pretty late, I didnt check the features and came home with the car. The following day, I realized that the car didnt have any features promised, so I called the salesman, and he asked me to visit the car on Monday. On Monday, April 1st, I took the car to the Kia store. The manager said I could use that car for two months and bring it back, and they would get me a model with the features I wanted at no additional cost to me.

I was in touch with the salesman as I was unhappy with this car. On the 21st of April, I was asked to get the car to the store, and they had a car that could be swapped with the current one. Surprisingly, I was told at the showroom that I could swap the car only after I paid two months' installments.

Why would I pay 2 months of installment for the car which I did not want? I raised multiple complaints, and no one has responded yet.

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Preferred solution: Deliver the car that was promised to me.

User's recommendation: Find a better dealer

1 comment
Guest

You mentioned you signed all the documents. Did you READ any of the documents BEFORE you signed them?

All the features of the car would have been listed there! On the "documents" did you see all the FAKE FEES they are famous for? I'd be willing to bet YOU didn't even bother to READ what you signed and this is exactly why Greenway gets away with ALL THEIR FAKE FEES and the car wasn't what you wanted. Greenway is very well known in the business as one of the most trashy dealership chains in the business and you played directly into their hands by YOU not reading what you were agreeing to BEFORE you agreed to it.

Everybody knows the well deserved reputation of those in the car business and smart consumers WALK OUT instead of rewarding them for their fraud and deception. Sadly, you aren't one of those smart consumers.

Leane L Tqe

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Verified Reviewer
| map-marker Orlando, Florida

Doble bill

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Greenway Kia East - Doble bill

I am having a terible experience for 2 months now. am having a terible experience for 2 months now.Kia East sold me a broken car and asked it back 1 week later, forcing me to buy an expensive one.

And more: they billed me for the 2 vehicles and now I have a PAST DUE bill for the car they took back. I've been sending e-mails and visiting the agency many times and all those managers say is "we're taking care of it".

For now, what I have is my credit score negatively impacted by their mistake. This is a very disrespectful way to sell to your customers!

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Loss:
$18718
Cons:
  • Financial process poor and wrong

Preferred solution: Full refund

1 comment
Guest

Did you READ any of the documentation you were to sign, BEFORE you signed them? You bought a car from one of the top slime ball dealerships in Florida.

Their filthy reputation of FRAUD and DECEPTION is very well known in the business as well as by attorneys, judges and the MANY PEOPLE they have DEFRAUDED. Did you READ the documentation which listed all their FAKE FEES? Looks like you didn't READ one damned thing and you just signed. They DEFRAUDED you with all their FAKE FEES and YOU REWARDED THEM by purchasing a car from them!

Now you come here to cry and whine about how bad they are when you should have WALKED OUT due to them trying to stick you with FAKE FEES. Instead YOU PLAYED DOORMAT and went along with their usual practice of FRAUD and DECEPTION! Even one of their own lenders sued them for fraud! Do learn from your mistakes.

Greenway crawled out from a septic tank They are the TRASH of the trashiest of car dealers ever. That is a very well known fact!

Eric K Vju

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Verified Reviewer
| map-marker Nashville-Davidson, Tennessee

Terrible dealership

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Greenway Kia East - Terrible dealership

Hello my name is Eric King I bought a 2022 Kia K5 GT from my local dealership Greenway Kia of Rivergate in Tennessee it's the worst place I ever been in my life the people that work there are terrible I wish someone would contact me back I'm trying to get help and they pretty much told me just to leave their dealership what a terrible experience once I started driving the car it was almost 2 quarts low on oil they said they had just serviced it I looked around and seen where the tire had a big gash out of it I didn't notice it when I first looked at the car and then I had a vibration I had a mechanic look at it and he found that the other Tire on the front had a busted belts in the tire I bought two new tires then I went back to the dealership and asked him if they can help me out with these tires they pretty much laughed at me and told me to leave

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Loss:
$660
Pros:
  • There were no pros
Cons:
  • Car was too expensive the car had damage the tires had damaged and the employee suck

Preferred solution: I would like for Greenway to give me that big old extended warranty for my car for my hassle

User's recommendation: Never buy a car from Greenway Kia of Rivergate terrible place

Marvin W Mnn

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Verified Reviewer

Terrible customer service, bad business proactices

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My car buying experience at Greenway Kia East in Orlando, Florida was one of the worst ever. The first time I came to the dealership a little over a month ago, I was told that they had a certain vehicle but when I got to the lot the vehicle was not there, after I was told numerous times it was.

There was absolutely no explanation....The Internet sales people we're not in the store, and there was a lot of misinformation. A lot of the vehicles were dirty and looked like they came straight out of the auction Without any type of inspection. They gave me some give certificates for my trouble. Coincidentally, they did not work.

I asked if they could replace them, since these were not working. I tried to give the dealership one more chance in the failed again. No one called me back regarding the bogus certificates, and when I went the website to redeem them, it said access denied. They had two vehicles there and neither one of them world what they were supposed to be.

The first vehicle is very dirty, and the engine sounded very bad. There was no car fax from the vehicle at all. The second vehicle seemed OK, but the radio it's not working at all, and there was a random cord sticking out of it that was looked odd. The sales attend it wasn't sure whether the car was straight of the auction and was not very knowledgeable.

Please steer clear of the dealership at all costs.

You are better off somewhere else. gosomewherePere else instead of this place.leaseP

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Cons:
  • Lack of leadership in management
  • No follow through
  • Very bad customer service

Preferred solution: I want to get my gift certificates redeemed that are not working, and some sort of explanation as to why I keep getting this bad customer service.

1 comment
Guest

This is one of the trashiest dealership chains in the USA. That is an ABSOLUTE FACT known by many of their victims, other dealers, attorneys and consumer affairs people.

Each purchase is LOADED WITH FAKE FEES. They have been involved in MULTIPLE LAW SUITS due to matters of FRAUD and DECEPTION including attempted FRAUD of one of their own lenders! The stench and smell of each dealership is appalling as Greenway chokes on the fraud of their own deception.

When you look up "Sleezy Car Dealership" you will find a picture of Greenway Do not now of ever go to ANY Greenway store. You have been forewarned of what you will run into and please continue to SPREAD THE WORD about your experience with this DEALERSHIP SLIME whi h crawled out of the neaest septic tank

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