GreenState Credit Union Reviews
GreenState Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GreenState Credit Union has a 3.3 star rating from 3 reviews; consumers are mostly neutral. Rating distribution shows 67% unfavorable and 33% positive. Pros noted are great rates and high CD returns. Cons include poor customer service, billing practices, and occasional wire transfer errors.
Key Takeaways for Future Customers
- Expect competitive rates on CDs and savings.
- Monitor wire transfers and be prepared to follow up.
- Membership service may require persistence to get issues resolved.
Negative Feedback / Risk Areas
- Poor customer service and slow responses.
- Billing practices and refund delays for fees.
- Reports of unauthorized add‑ons on HELOCs and sales pressure.
- Wire transfer errors requiring customer intervention.
Positive Feedback
Customers praise strong rates, high CD yields, and some staff who helped resolve scams or refunded fees after follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GreenState Credit Union has a 3.3 star rating from 3 reviews; consumers are mostly neutral. Rating distribution shows 67% unfavorable and 33% positive. Pros noted are great rates and high CD returns. Cons include poor customer service, billing practices, and occasional wire transfer errors.
Key Takeaways for Future Customers
- Expect competitive rates on CDs and savings.
- Monitor wire transfers and be prepared to follow up.
- Membership service may require persistence to get issues resolved.
Negative Feedback / Risk Areas
- Poor customer service and slow responses.
- Billing practices and refund delays for fees.
- Reports of unauthorized add‑ons on HELOCs and sales pressure.
- Wire transfer errors requiring customer intervention.
Positive Feedback
Customers praise strong rates, high CD yields, and some staff who helped resolve scams or refunded fees after follow-up.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They help me protect what is mine?
I have been the unwitting participant in a scam as the scammee, not the scammer. I'm confident that the people of Green State Credit Union will help me clean it up and protect my bank accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Addison, Illinois
Resolved: Total incompetence
- - Paid $25 for a $30K wire to Discover Bank; funds didn't arrive.
- - Funds were sent without an account number; refund requested for time spent.
I closed out a CD and paid $25.00 transfer fee to do so. The banker struggled to process it, but she said she got it done.
After the money did not show up in the account, I called that bank (Discover) After going back a forth and running a tracer on the wire, I found out that it was sent over with no account number attached to the transfer.
It was just sitting in cyberspace. After finding that, it was immediately credited to my account.After PISSED consumer forwarded my complaint the branch manager called and refunded my transfer fee and apologized all over herself.
The representative said it would go out that day. After not showing up in my account by today the 29th I started to track it down.
After contacting both banks twice and getting the tracking # 2024****GMQFMP0101**** Discover Bank found the funds were sent without my account # on the information so it was just sitting there in cyberspace.
The branch location was 1520 W Lake st. Addison IL.
I find this level of service I had to pay for inexcusable and I am glad I did my due diligence in resolving your mistake.
I feel the least you can do is refund my $25.00 for me having to take my time and energy to resolve a problem you created.
Sincerely,
Dennis Roberts
Account # 1540****S0001
- Great rates
- Poor customer service at the normal level
Preferred solution: Full refund
User's recommendation: After hounding them to finalize my wire transfer, they got it done. After my complaint was sent the manager refunded the charge to send the wire but if I had not followed up on it with several phone calls, it wouldn't have happened
Lies they lie
- - Promotions rely on aggressive sales goals despite unethical behavior claims; some HELOC staff add $90,000 protection plans without customers knowing.
they say not to do unethical things but then promote employees who do them based off insane sales goals. for helocs some employees just add 90 thousand dollar protection plans without telling the customers.
- High rate back on cd
- Will not care if you jump off a cliff
Preferred solution: Their company audited for terrible business practices and treating employees like they own them
User's recommendation: go to a bank
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