Resolved
Dennis R Mhh

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Verified Reviewer
| map-marker Addison, Illinois

Resolved: Total incompetence

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Updated by user Apr 08, 2024

I closed out a CD and paid $25.00 transfer fee to do so. The banker struggled to process it, but she said she got it done.

After the money did not show up in the account, I called that bank (Discover) After going back a forth and running a tracer on the wire, I found out that it was sent over with no account number attached to the transfer.

It was just sitting in cyberspace. After finding that, it was immediately credited to my account.After PISSED consumer forwarded my complaint the branch manager called and refunded my transfer fee and apologized all over herself.

Original review Apr 02, 2024
On Wednesday the 27th I paid $25.00 to have a wire transfer to my Discover Bank account in the amount of $30K.
The representative said it would go out that day. After not showing up in my account by today the 29th I started to track it down.

After contacting both banks twice and getting the tracking # 2024****GMQFMP0101**** Discover Bank found the funds were sent without my account # on the information so it was just sitting there in cyberspace.
The branch location was 1520 W Lake st. Addison IL.
I find this level of service I had to pay for inexcusable and I am glad I did my due diligence in resolving your mistake.
I feel the least you can do is refund my $25.00 for me having to take my time and energy to resolve a problem you created.
Sincerely,
Dennis Roberts
Account # 1540****S0001
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Pros:
  • Great rates
Cons:
  • Poor customer service at the normal level

Preferred solution: Full refund

User's recommendation: After hounding them to finalize my wire transfer, they got it done. After my complaint was sent the manager refunded the charge to send the wire but if I had not followed up on it with several phone calls, it wouldn't have happened

Jacob O Lxj

Lies they lie

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GreenState Credit Union - Lies they lie
GreenState Credit Union - Lies they lie - Image 2
GreenState Credit Union - Lies they lie - Image 3

they say not to do unethical things but then promote employees who do them based off insane sales goals. for helocs some employees just add 90 thousand dollar protection plans without telling the customers.

View full review
Pros:
  • High rate back on cd
Cons:
  • Will not care if you jump off a cliff

Preferred solution: Their company audited for terrible business practices and treating employees like they own them

User's recommendation: go to a bank

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