Bad service

I have rented car through VIP rent a car from green motion rent a car they have provided me very old car 10 years old in very bad condition i have tried to change the car but not sucseeded even Vip cars.com did not do any effort to chznge the car
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ID
#1644008 Review #1644008 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi
New Reviewer

Worst service

Update by user Jul 20, 2019

Promised car not given with auto transmission. Was offered a small cheap auto car instead.

Illegally charged me late fee despite it was clarified with rental staff that I will be allowed upto 3 hours late return.

Unethically denied the agreement. Ride staff.

Original review posted by user Jul 20, 2019
Very bad service. Unprofessional attitude of staff. Promised car not given. Was offered alternate car of a much lower grade and cheap one. The company illegally charged me late return fee. Unethical practices. Pathetic company.
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ID
#1594754 Review #1594754 is a subjective opinion of poster.
Cons
  • Staff not helpful resolving issue
  • False accusations of damage
  • Ir was terrible
Reason of review
Problems with payment
Loss
$50
Preferred solution
Price reduction

DO NOT USE GREEN MOTION !!!

DO NOT USE GREEN MOTION !!!! They are scammers out for your money, they charge multiple customers for the same damages. when you arrive at their offices you have to wait for hours as there are so many customers disputing the damages to the cars . the customer care department never responds to any of your calls , stay away from this company and read all the reviews on the internet from all the customers that have been scammed by green motion ''The Guardian from 28th October 2017 Disgruntled drivers accuse car rental firm of charging them for damage they did not cause UK Customers call for crackdown on Green Motion after repairs dispute.
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ID
#1260074 Review #1260074 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Poor customer service

Scamming customers by unnecessary damage charges

When returning the vehicle, Green Motion staff barely looked at the car and went straight to highlight a supposedly scuffed mark on the wheel of the driver's side. I was driving the car for almost a week, and I would surely know if the car hit anything while driving or parking. If it were on the passenger's side it would have been more likely, but the would have had that mark before I rented the car. Before renting the car, the staff would only divert attention to the body of the car and it was done rather quickly. The scuffed mark was unnoticeable and they claim that the charge was for refurbishing the wheel.
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ID
#827096 Review #827096 is a subjective opinion of poster.
Location
Dubai, Dubai
Service
Green Motion United Arab Emirates Fiat Car Rental
Cons
  • Unfair charges
  • Unscrupulous dodgy dealings
  • Additional driver scam
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund

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