Green Motion Romania Reviews

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They charged me 690 euros for an accident I didn't make

Green Motion Romania - They charged me 690 euros for an accident I didn't make
Green Motion Romania - They charged me 690 euros for an accident I didn't make
Green Motion Romania - They charged me 690 euros for an accident I didn't make
I rent a car from otp Bucharest airport on June 27 . I had a little accident on June 28 at Brasov. While I was putting my luggage into the car in front of the hotel, a car on my right drove in rear position without looking to the mirror and hit my car. I immediately called the green motion contact number and talked to the guy on the phone and he also talked to the other driver and said that no problem will happen. We filled a form and signed it and I also took a copy of the driver's insurance paper. The other driver said that he was sorry and he was totally responsible and nothing would happen and his insurance would pay all the cost. When I dropped the car, I told that I had a little accident and gave the filled forms to the representative. He said that he had to make a blockage of 1000 euros from my card and after the issue is solved, blockage would be open. I said ok and gave the card to him and after that I flyed to Turkey on June 30. When I got back I saw that I paid about 1000 euros to the company for nothing. I tried to reach the representative by WhatsApp but got no answer. They sent me emails and told me that the cost is 680 Euros with an administrative fee of about 100 euros. I told them everything but they said that they have nothing to do. By the way, I can make the whole car painted for that price 680 euros. Do you think this is fair? Accused and charged for an accident I didn't make? Please help me solve this problem. I want full refund of my money. I also attached the first page of my voucher and the picture of the car and accident. This accident may cost a maximum of 50 Euros. If I didn't tell the representative when I returned the car he wouldn't even notice it. This is a big robbery. This company stole my money. I want my money back. BOOKING REF: WOS-186033*-183****
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ID
#1466989 Review #1466989 is a subjective opinion of poster.
Service
Green Motion Car Rental Booking
Cons
  • Way they steal money from people
  • I am disappointed
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund
New Reviewer

Invoice issuance was declined.

I rent a car from Green Motion and they refuse to issue a invoice with my company data. What should I do to get the invoice? Thank you.
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ID
#1459157 Review #1459157 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
New Reviewer

Well, first and last time to ever user this company

Be careful when you rent from this company! The car and the service is out of order! They give to clients VERY OLD car and broken. Not to mention how dirty the car was! The car was in such a "good" condition that in the last day it did not started anymore! When I called them was a lady that answer, so ignorant, that she accused me of letting the light on to the car all night and that was the reason the car did not start!! The day we had to pick the car up in the airport, wasn't anyone waiting for us and we had to call to have someone come and pick up us because the car office was outside Bucharest Airport! Be careful with this company and don't do the mistake me and my husband did because you never know!!Angry AngryAngryAngryAngryAngryAngryAngryAngryAngry
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ID
#1268319 Review #1268319 is a subjective opinion of poster.
Location
Bucharest, Județul Ilfov
Service
Green Motion Romania Car Rental
Cons
  • Staff attitude
  • Fuel like for like policy
  • Trying to scam with their insurance
Reason of review
Bad quality
New Reviewer

Very bad

Green Motion Romania - Very bad
A company of crooks I want to warn people from the car rental company green motion bucharest They give defective cars and then binding Claiming that the customer had done the damage They charged me 960 euros On two points at the back of the car Which existed in the vehicle even before the lease They did not return me to the airport as agreed I had to walk with all the suitcases and almost missed the flight You have been warned of an experience that spoils your entire vacation {{Redacted}}
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ID
#1248775 Review #1248775 is a subjective opinion of poster.
Location
Bucharest, Județul Ilfov
Service
Green Motion Romania Car Rental
Pros
  • I want to warn people
Reason of review
Pricing issue
Loss
$900

Scam!! Stay away

Absolute con artists. Stay away from this company. The staff threatened me that if I did not take insurance was likely to be charged full excess. This in fact happened as a huge scratched appeared when the car was parked 10 min away from rental location. We saw someone leaving in a rush from around the car and realized was scratched deliberately. As soon as we returned the car the 2 fraudsters were ready with camera and damaged report forms. Costed me 1000 euro. I have contacted the police but no doubt they know how to cover themselves. Shame they should be locked away in jail
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1 comment
#1469399

same happened to me! thieves!

ID
#1240603 Review #1240603 is a subjective opinion of poster.
Location
Bucharest, Județul Ilfov
Service
Green Motion Romania Car Rental
Reason of review
Problems with payment

Green motion hire car romania - the deseption and riping customers

"A way to steel money from customers – greenmotion car hire in Romania" Hello my name is Yossi ruben and I'm from Israel. I hired a car from the agency of greenmotion in Bucharest airport in Romania. The car was "Dachia Daster" and I hired it for 5 days – from 19.10.16 till 24.10.16. As I arrived to the airport, they took me to their boot, which is out of the arrival flights. It was late night and they made me sine on a big contract with very small letters. I payed what we agreed – 106 euro + 25 euro for extra driver. But they also make me sign for a deposit in the credit card of 6111 lei (around 1360 euro) in case something happen to the car. The contract was very long with a lot of very small letters that a normal man can't read. When I asked about the car they showed me around 10 points on the car outside (very very small) and small scratched that were there. Most of them you can't see because it was night. There I had a slight figure that something is wrong with this company because I have rented many times cars abroad but not met a company that mark so small point as defects on a car that is not new. Any way we took the car and had fun in our trip in Romania although the roads in Romania are not so good and also sometimes very dirty and muddy. When we returned the car after 5 days we were in a hurry for the plane. I came to the station and the man there told me: you must pay 10 euro because the car is not clean outside. It was strange because people are supposed to drive with the car and they are not supposed to go and wash it before they return it. I didn’t want to argue with him since it was a small amount and we were in a hurry and I payed. Then he said: since the car is dirty, I can't give you the deposit until we will check the car. I told him we did not have any problem with accident or anything that make damage to the car but he said they would let me know by mail after I return to my country. When I came back home they send me few pictures that they say there were scratched that they say I made on the car like small dots and because of that they will charge me 497 euro. They didn’t answer my mails that explain that we didn’t scratched the car and just billed me with the astronomer amount of497 euro. I'm very sorry this is the way this company make money from this kind of events. They say that you make scratches and charge for it a lot of money. (offcourse they don’t fix it since it helps them for the next victim) You can't do anything and they charge you and steal your money. The greenmotion in Romania they are a company of thieves in my opinion. Im going to write this everywhere in the internet so people will know not to hire cars from them because they will rip you Now I understand why there were so many dots on the car. You can't say anything and they charge you not on your blame on scratched that they say you made. It’s a way to steal money from customers. they earn money not from the car hire but from blaming the customers on things they didnt do. Offcourse that if I was doing these scratches I would pay but if I didn’t why do I have to pay? after i return home i read that this method of getting money from customers happenwd to other people. I advise you all people - not to hire cars from "greenmotion" company. (at least my bad experience is from romania but i read this story on other places of this company.) you will be riped of. its a method of riping customers. this is my expirience from this company but ofcourse every one will decide for himself where to hire cars. Yossi Ruben Israel Mail: yossiru@***.com
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1 comment
#1244813

https://www.theguardian.com/money/2016/may/21/tiny-scratches-large-bills-hire-car-green-motion

ID
#959999 Review #959999 is a subjective opinion of poster.
Service
Green Motion Dacia Duster Car Rental
Cons
  • Fraud
  • Being cheated
  • Way they steal money from people
Reason of review
Problems with payment
Loss
$497
Preferred solution
Full refund

Green Motion - Car Rental Review

Green Motion in Bucharest, Romania was also really unprofessional and terrible. They were sooo late to pick us up and then refused to take our credit card saying it was a debit card (it's 100% a credit card, my brother works for a bank and tried to explain to them that it was and they just preceded to interrupt rudely and loudly and not let him explain). They said almost everyone has that problem when they use Green Motion.. well clearly there is a problem then... they almost doubled the price of our rental because of the credit card thing, which was totally ***. When we returned the car, they were unbelievably rude. The one young guy said we were Irish ( we aren't...) and said Irish people are all the same... strange and rude. We were honestly shocked at his prejudism and brutal customer service. Using Green Motion was the worst part of our entire trip. Avoid them at all costs. Using a company like Enterprise or something more well known initially seems more expensive but we found at least there aren't any hidden costs ans generally the employees aren't prejudist...
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ID
#957913 Review #957913 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Problems with payment

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