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Verified Reviewer
New Reviewer

We were scammed

Yesterday i was arrived at casablanca airport i was looking everywhere for greenmotion i made a booking by cartrawler this is my reservation MA71113****. There was no cartrawler or greenmotion at airport. So i contact the number what u send me on the mail. I call the guy he picked us up outside he drives us to somewhere middel of no where 15 min far from airport. I wanted to pick up the car and leave. He did something with his paying device so it couldnt reserve 17000 dirham for the deposit i tried many times. i called my visa card ICS. They told Me they dont see anything wrong to not reserve the deposit. This guy from rental is a scammer he told me to give hem 80 euro to lower the deposit. To 8000 dirham The 80 euro he will not pay me back. I payed for car and also extra insurance from Axa. I was busy for 2 hours. I couldn't find taxi or people arround. So im forced to pay him 80 euro extra then he lower the deposit and it approved he did something with his device. It was very bad experience now i paid for a *** car almost 200 euro. How we solve this problem. Im definitley not happy how it goes

User's recommendation: Watch out dont let them force u to pay more.

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ID
#2392863 Review #2392863 is a subjective opinion of poster.
Loss
$180
Preferred solution
Full refund
New Reviewer

AVOID AT ALL COSTS

Complete tossers at Marrakesh Airport in Morocco. Took £500 from my account for tiny mark on a windscreen even though I paid extra for insurance cover. Agents have no ID on them so you really don't know who you are dealing with. The car when I took it was covered in marks, scrapes and *** Lighting at airport was poor, it was raining so hard to truly know the condition of the car They inspect vehicle on return make me sign the paperwork then say there is something wrong with it. Total cheating *** Intimidating, had to get cops involved at airport. No office at airport, thoroughly unprofessional, rude JAWAD AND MOHAMMED, staff members complete *** Avoid the guys please!!
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ID
#1406187 Review #1406187 is a subjective opinion of poster.
Location
Marrakech, Marrakesh-Safi
Service
Green Motion Car Rental
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
New Reviewer

Don’t rent here it is a SCAM

Update by user Sep 04, 2018

After complaining at Ryanair, these Green Motion Crooks have send a quote (not even an invoice!!) for replacement of the windscreen :) Of course the winDscreen was perfect and anyway, the final contrat signed OK with nothing to signal. But moreover, this quote is more than double price for such a repair...

They quoted between 5 and 6 hours for changing a windscreen. When I looked at the header of the document I found out that it has just been modified... And the plate nr of the car is not the one I have rented.

So everyone can see that these crooks can even make false documents to try to justify their scams. As I work part of my time in Fes, I will definitely complain at court end of this month with all these evidences.

Original review posted by user Aug 05, 2018
Do not’rent in this company. The economic model is based on low fares to attract you in order to charge the deposit token on your credit card once you have left the country, despite the fact that, of course, everything was ok when bringing back the car. This Scam is extremely frequent when your read all the reviews about this company. DO NOT FALL INTO THE TRAP IT IS A SCAM. AND IN ALL CASES DO NOT GIVE YOUR CC DETAILS. They charged my cc 8000 DH (720 euros) despite having signed the return form which was strictly identical to the previous form. This happened is Morocco but you can read the same story in all countries.
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ID
#1321776 Review #1321776 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Problems with payment

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