Green Motion Australia Reviews

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IF YOU WANT TO LOOSE MONEY USE OUR COMPANY!!! GREEN MOTION

Hi. I was reluctant to give them even one star. My advise to everyone who wants.. sorry considers using this company please DON'T. The motto of Green Motion should be: IF YOU WANT TO LOOSE MONEY USE OUR COMPANY!!! OK now seriously their business is not renting cars but selling very expensive car insurances or if do not buy their insurance they will sell you very expensive car repairs i.e. for even a smallest scratch you can loose your 1200 EURO !!! deposit. So it works like that: You find them on the net and their rates are quite good comparing with others so you pay a deposit - Hook #1 Then, 1 week before you pick up the car you pay the rest (automatically if you do not say NOOO!!!) Then you go to pick up the car and they... surprise surprise - show you the price list they will charge you for the damaged car and ... the jaw drops since for say 3mm small scratch you pay between 200 and 500 euro !! subject where the scratch is and what car you rent. The price list is in fine print and 2 page long. You will not find this list on line, no no - this list is their little secret. Now HOOK #2 you want to thank them very much and go elsewhere but .. you are loosing all your money you paid for the entire rent period. So what to do? Buy their insurance that is equal to your rent (whole period) in may case my rent was 350 euro for 2 weeks rent and insurance .... 280 euro. So, i did not take insurance. Few hour after i dropped my car at the airport sitting on my plane back home i got the email: " We found two scratches 3mm long on your roof and we charge you 750 euro - BANG!! and in the same time you see all your 1200 euro deposit taken from your credit card. Luckily and I really say i was lucky i took photos of this place on the car when is was taking the car (the exact spot) and the scratch was already there. After few months of threatening them etc they returned my deposit. SO WAS IT WORTH IT??? DEFINITELY NO STAY AWAY FROM THEM !!! i use car renting companies a lot in various countries but i have not seen this type of tactic before and THE DEFECT PRICE LIST is a Master Stroke. Cheers Tom
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ID
#1696019 Review #1696019 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Work Experience or Job Application
New Reviewer

Horrific experience. Never again

Horrific experience. I booked because they were the cheapest, not realising it would cost me more in the long run. After arriving to the office to collect the car, it was an hour wait before I got to the front so they can conduct their sales pitch. Other customers who turned up late due to delayed flights were told their car had been given away. I was told i’d be getting a brand new car so there was no damage on it. When it arrived it was covered in mud. After reading other reviews I had to wipe away the mud to see if there was any damage hidden under the dirt. I returned the car at 6am but there was no one there to return the car to. The office was open and they said to wait. After 20 mins of waiting and a flight to catch I put my keys in the postbox. The car was in immaculate condition when I returned it so I didn’t think I would have any issues. After renting cars for 10+ years I have never been charged once. When I returned to Australia I noticed $1200 taken from my account. I emailed them asking for an explanation. This email was ignored as was 3 other emails. I called them up and spoke to a lady who said there had been scratches on the tire. I asked her to send me proof as well as an invoice from their garage of where they replaced the tire. I received some pictures of a scuffed tire. When I asked if they could show me that tire on the actual car they said no. It could have been any tire. After 5 weeks i’m Still waiting for an invoice from their garage to show them fixing the tire. Absolutely disgusting company. Zero ethics. I’ve never written a bad review in my life but felt compelled to. DON’T Book here! It will cost you! Read Guardian’s news story on their behaviour.
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ID
#1463711 Review #1463711 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Problems with payment
New Reviewer

BEWARE

I was delayed through customs so tried to ring company to inform them by the time I got through it was past 10pm and they were close. next morning went to pick up car at 6am they informed me they had rented that car out and I had to pay for another rental and could only do an upgrade which was astronomical, the staff were rude and unhelpful, I was due to return the car but my wife was taken to into casualty, so I extended car hire again they would not answer phones, so emailed they then charged me $100 for 2 days hire, stating there was a daily fee because I had not given them 24 hours notice, which you could not give due to them not answering phone. on dropping the car off the staff were rude, and numerous other customer were having trouble with them charging them for blemishes in the paintwork, which seems to be a bonus scheme for the staff, to boost there wage. I have hired cars from may companies and never had this problem before. DO NOT use this company, they are unethical, and crooks
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ID
#1301274 Review #1301274 is a subjective opinion of poster.
Service
Green Motion Car Rental
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction

Green Motion - Customer Care Review from Nyngan, New South Wales

On arrival we had to wait an hour to be picked up from airport and then taken to green motion office to process car rental. Took 2 hrs all up just to finally get the car. Then when returning the car no one was at the office and there were people waiting at the door. Had to wait an hour. The office is on the outskirts of the airport in the middle of nowhere. On pick up and return there was only 1-2 staff so processing so took a long time. Wish I hired a car from the airport would have saved me a lot of time and angst. I would NEVER hire a car from Green Motion ever again.
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ID
#933107 Review #933107 is a subjective opinion of poster.
Location
Nyngan, New South Wales
Service
Green Motion Australia Customer Care
Reason of review
Poor customer service

Geen Motion Scam

Dear reader, After reading your article regarding customer complaints with Green Motion I felt compelled to share my experience. We had to wait in line for 3 hours to pick up the car. The employee handing over the car had a ten second walk around the vehicle and when I asked if there was any damage he pointed out scratches on the nearside wheel rims. When we returned the car 3 days later the receiving employee went over the car like a forensic investigator and found a 12mm scratch on the farside rear tyre rim and said we were responsible. That would be AU$279 thank you. Complaining to the manager was useless. If in fact we were responsible and we did not hit any kerb It would have to be classed as fair wear and tear. I would not be surprised if there are incentive payments for employees that can find previously unreported/undocumented damage.
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ID
#928164 Review #928164 is a subjective opinion of poster.
Location
Sydney, New South Wales
Service
Green Motion Australia Peugeot Car Rental
Reason of review
Order processing issue

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