Horrific experience. Never again
Horrific experience. I booked because they were the cheapest, not realising it would cost me more in the long run. After arriving to the office to collect the car, it was an hour wait before I got to the front so they can conduct their sales pitch. Other customers who turned up late due to delayed flights were told their car had been given away. I was told i’d be getting a brand new car so there was no damage on it. When it arrived it was covered in mud. After reading other reviews I had to wipe away the mud to see if there was any damage hidden under the dirt. I returned the car at 6am but there was no one there to return the car to. The office was open and they said to wait. After 20 mins of waiting and a flight to catch I put my keys in the postbox. The car was in immaculate condition when I returned it so I didn’t think I would have any issues. After renting cars for 10+ years I have never been charged once. When I returned to Australia I noticed $1200 taken from my account. I emailed them asking for an explanation. This email was ignored as was 3 other emails. I called them up and spoke to a lady who said there had been scratches on the tire. I asked her to send me proof as well as an invoice from their garage of where they replaced the tire. I received some pictures of a scuffed tire. When I asked if they could show me that tire on the actual car they said no. It could have been any tire. After 5 weeks i’m Still waiting for an invoice from their garage to show them fixing the tire. Absolutely disgusting company. Zero ethics. I’ve never written a bad review in my life but felt compelled to. DON’T Book here! It will cost you! Read Guardian’s news story on their behaviour.
Green Motion Car Rental
Reason of review
Problems with payment
Green Motion - Customer Care Review from Nyngan, New South Wales
On arrival we had to wait an hour to be picked up from airport and then taken to green motion office to process car rental. Took 2 hrs all up just to finally get the car. Then when returning the car no one was at the office and there were people waiting at the door. Had to wait an hour. The office is on the outskirts of the airport in the middle of nowhere. On pick up and return there was only 1-2 staff so processing so took a long time. Wish I hired a car from the airport would have saved me a lot of time and angst. I would NEVER hire a car from Green Motion ever again.
Nyngan, New South Wales
Green Motion Australia Customer Care
Reason of review
Poor customer service
Geen Motion Scam
Dear reader, After reading your article regarding customer complaints with Green Motion I felt compelled to share my experience. We had to wait in line for 3 hours to pick up the car. The employee handing over the car had a ten second walk around the vehicle and when I asked if there was any damage he pointed out scratches on the nearside wheel rims. When we returned the car 3 days later the receiving employee went over the car like a forensic investigator and found a 12mm scratch on the farside rear tyre rim and said we were responsible. That would be AU$279 thank you. Complaining to the manager was useless. If in fact we were responsible and we did not hit any kerb It would have to be classed as fair wear and tear. I would not be surprised if there are incentive payments for employees that can find previously unreported/undocumented damage.
Sydney, New South Wales
Green Motion Australia Peugeot Car Rental
Reason of review
Order processing issue
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