Green Chef Corporation Reviews

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It must have been a mistake

I am not upset. I found out everything I needed to know. I wrote a nice response Its all good. The person that helped me was great!
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ID
#2874641 Review #2874641 is a subjective opinion of poster.
New Reviewer

Damaged goods

I received my first box having previously had boxes from hello fresh and gousto. One of the chicken packages were open and leaked over all the refrigerated good. Very very disappointed and will not be ordering again!!!
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ID
#2673765 Review #2673765 is a subjective opinion of poster.
Location
Huddersfield, England
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Awful Customer Service and Delivery

I ordered my first subscription last week, only to have it say it was delivered and it was not delivered today. I called and spoke to an agent who was done very rude it took about five minutes if they would give me a credit on my account towards my next four boxes. I was very unhappy with the service due to the fact that my box was not delivered to my home which I stated for delivery options to deliver to the back door. The delivery option had said it was delivered to the front door at 2:01 PM and I was home all day my doorbell did not ring and there was no box delivered. I wasnt given many options I was not able to receive any other box I was told that is not how green chef works. So they told me that they could credit my account which I declined because what if my boxes wouldnt show up again I also asked if they could send me another box and they said they could not do that because that is not your policy. So I asked for a refund to my account and they said it was 10 business days to be refunded. I am very unhappy because when I ordered my money was taken right away, and now I have to wait 10 days to have my money given back. I started a chat with another agent who was also unable to help me and suggested she could credit my account towards my next box for free but technically it wouldnt be for free because she was going to take my bank account refund that was being issued back. Im very unhappy with the customer service and your policies. I will not order in the future again and likely will tell others not to as well. I believe if it was necessary that the company could have compensated me the correct way. But I was told thats not your policy. I want to voice my opinion and how my delivery and subscription went I also canceled all subscriptions and will not be ordering again. In the future I suggest that you change your policies because of your customers are going to leave.

User's recommendation: Don’t order!!! Never delivered and customer service was awful.

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ID
#2522334 Review #2522334 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

No response to my call

Gas hobs three burner automatic ignition para not available in kerala (Trichur district and surrounding areas)if

User's recommendation: If spares not providing don't buy the brand products.

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ID
#2499390 Review #2499390 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Regarding grinder motor complaint.

Motor didn't work.it's in warranty.no response from customer care.please resolve my issue asap.my number 809654****.
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ID
#2327778 Review #2327778 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Problem in mixer

Heavy noise in mixer grinder .
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ID
#2323294 Review #2323294 is a subjective opinion of poster.
Location
Vijayawada, Andhra Pradesh

Service

We need service to our grander
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ID
#2298802 Review #2298802 is a subjective opinion of poster.
Preferred solution
Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bait and switch

I responded to a promotion to try Green Chef delivery. I was required to enter my payment information upfront before seeing the choices. That should have been the first clue that this would not end well. I reviewed the choices and there was not one recipe available in the choices that I liked or could have. There was not an option that I could locate on the site to cancel, only an e-mail address under contact us option. I e-mailed explaining I didn't want anything shipped or charged. The e-mail responded that I would be credited. It did not state there would be future shipments. I was credited the promotional amount I paid. However today, I receive a shipment from Green Chef. I had to google search a customer service number to reach a representative and was told the e-mail didn't specify to cancel a membership and because it is food, it can't be returned and they will not refund my money. They will only cancel future orders and my membership, which was the reason I e-mailed in the first place that I didn't want the promo or anything charged or shipped. I located my credit card and found THEY CHARGED DOUBLE THE PROMOTION PRICE for food that I am not able to eat nor like.

User's recommendation: If a company can not show you the product FIRST before you have to pay then stay away! Green Chef wants your money upfront because that is their main objective.

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ID
#1865656 Review #1865656 is a subjective opinion of poster.
Pros
  • Delivered to your door
Cons
  • Uses bait and switch practices
  • Requires payment upfront before viewing choices
  • Recipes are not flexible for allergies or personal taste
Loss
$67
Preferred solution
Full refund

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