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Green + Benz Manchester won't give my deposit back

I am really unhappy with Green + Benz the contemporary jeweller in Manchester as they are refusing to give our deposit back despite being unable to provide the ring promised to us. Green + Benz declare on their website that they only deal in diamonds that are of VS standard or above. This is a lie! We were shown diamonds with major flaws (this the first time I have every really looked closely at a diamond) - that I could see with my naked eyes. However, the shop assistants acted all surprised when we pointed them out! The long and short of this is that you can find better jewelers in the North West of England and Manchester that are more honest, have more knowledge and don't look down their noses at you. Plus, you'll probably find they are cheaper and much more reasonable with you if they can't give you what you ordered. Best to stay away!
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Me and my fiancée approached this company to design and make our wedding bands. the initial experience was great and we were welcomed and made to feel quite special. However due to new financial restraints on us we had decided not to go ahead with the purchase, we had decided this within 24hrs of putting a deposit down for my wedding band not my fiancé's (luckily). Green and benz refused to refund the deposit of £90 as they said it was part of their terms and conditions which 1, they failed to mention and 2. gave to me when i came for the refund.

I was told it was my responsibility not theirs to find out! i wasnt given any refund or credit note, in fact their initial stance was that i MUST pay the remaining balance of the ring as it will be made whether i want it or not and that it was already in the process to be made, and this process could not be stopped. they made me feel *** and made it out that it was my fault not and NOT theirs even though it was their sales person who stupidly didnt mention anything about the refund policy or even give me an document to say where i stood until the point where i wanted a refund.

I had to take legal advice in order to settle this, and it was only when a lawyer contact them that they said "it turns out we can indeed cancel the order and would like to offer you a credit note instead of a full refund on the deposit". so not only did they lie initially, and this is the regional manager telling me this, not a sales assistant, but then refused to give me this credit note when my lawyer agreed to their offer.

The refused to speak to me or lawyer on the matter and would only correspond by letter and even here they showed little or no interest.

By far the worst customer service i have EVER experienced and i have worked in many retail and sales environments. I still have not received anything from green and benz and it has been 3months since i initially went into the store in Manchester.


Unless you have A FEW THOUSAND POUNDS you can throw down the drain, DO NOT HAVE ANYTHING TO DO WITH GREEN & BENZ. Their customer service is absolutely insulting.

Once you have made a purchase you are trapped if there are any problems. My ring was more than faulty, but i had to pay hundreds of pounds to them up front before they would repair it.

They chipped the diamond whilst in their workshop and even made me pay for a new diamond. SERIOUS WARNING ..STAY AWAY


Same experience, would stay away, very poor customer service dont know what they are on about!!! Rather spend my money elsewhere!!!


Know the shop Green+Benz in Sheffield + Manchester... looks nice, but thanks for the warning, best not to get burnt...

will walk past when am starting to look for gf's ring... not proposed yet but valentine's day it kind of got 'mentioned'...

need good jeweller that can trust... will ask around

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#113052 Review #113052 is a subjective opinion of poster.
Crawley, England

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