map-marker Minneapolis, Minnesota

Green and White Taxi RUDE took hours never showed and was lied to

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We set up a ride to go to the Rainbow grocery store in midway StPaul, on Snelling Ave& University Ave.Then also set up a ride online to return home an hour later.We arrived fine and did a lot of grocery shopping with the understanding that our next cab was coming. I called to verify this with a numeric code they sent via e mail, only to be told no ride was listed and that it was ok because she would just send out another one. Except well have to wait an extra 20 minutes. I said ok, and waited, and waited, no taxi. I called again to check up on it and was told that the cab had come and left because we were not there waiting. What??! Of course we were, there is ONE door to wait by and two of us keeping an eye out.She tells me they will send him right back. No cab ever arrived. We also know no cab ever showed up that first time to that address anyhow. Unless they drove right past without stopping or lied. Ok so now it has been over an hour and still nothing, I call again. The dispatch says theyll send a cab to us now. I thought they had already and twice? Apparently thats now not true? We are told 20 minutes AGAIN. It comes& goes and nothing. I call again and now they tell me no drivers are in my area at all and they are still looking. WHAT? You told me 20 minutes ago three times. By then half our food is melted thawing and will go bad for sure. She tells me to give her another 20 minutes and I say ok, but Im fed up. I contacted a different taxi place and they found me a cab in about 30 more minutes. My food was ruined, I wasted a ton of money and had no means to replace it either. We do one shopping trip per month by cab because were low income, have no vehicles nor family to help, and barely afford that one run. I got my melted thawed stuff home, salvaged what I could. That horrible taxi company ought to be reimbursing me for lost food! They out and out lied to us. Over& over again!Then about 2 more hours after I am already home, and food put away, been sitting at my apt 2 hours watching TV already I get a call from Green& White taxi saying they have my cab on the way do I still need it?!?! AHHH!!!!!! Are they joking with that nonsense? Itd been4 hours all in all between2 hours waiting and calls on and on, the ride in my other taxi home, plus2 hours at home when I forgotten abt this elusive cab tat never came four times, THEN they call& think, what? That ANYones going to sit at a grocery store for4 hours in a doorway with a cart full of spoiling food items while they keep lying to you? I think not. This was horrific and uncalled for disgusting service that I hope I never have to tolerate again! What a joke. And we lost over 100 dollars worth of food too because of this incompetence but they do not even care!I with I could sue them for my lost groceries. Thats all we had, we cannot afford to replace them. Thank you Green& White for leaving us without food for weeks, wasting hours of our time and lying to us over& over by phone. Your phone people are mixed up dishonest and act as if they are all on something when they communicate.Either you lied or the drivers lied, either way I suffered for it. What a terrible experience what a terrible company.
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Reason of review:
Taxi never showed phone person lied and claimed conflicting things over and over and lost hundreds in groceries due to the horrible service

Preferred solution: Let the company propose a solution

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