Gree Canada
Gree Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gree Canada has a 3.4 star rating from 3 reviews. Consumers are mostly neutral. Recent recommendations include "Avoid Gree!" and "Be warned". Reviewers value diversity of products and location; price level reported as medium.
Key Takeaways for Future Customers
- Read Gree Canada reviews before buying a mini-split heat pump.
- Expect medium price level and varied installer experiences.
- Communication may be email-only for warranty claims.
- Some customers report both positive and negative service outcomes.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service.
- Warranty support described as non-existent and slow replacement.
- Heat pump failures and error codes after 1–2 years.
- Delays and poor communication during winter months.
Positive Feedback
One reviewer reported excellent, instantaneous correspondence and recommended Gree Canada for a mini-split.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gree Canada has a 3.4 star rating from 3 reviews. Consumers are mostly neutral. Recent recommendations include "Avoid Gree!" and "Be warned". Reviewers value diversity of products and location; price level reported as medium.
Key Takeaways for Future Customers
- Read Gree Canada reviews before buying a mini-split heat pump.
- Expect medium price level and varied installer experiences.
- Communication may be email-only for warranty claims.
- Some customers report both positive and negative service outcomes.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service.
- Warranty support described as non-existent and slow replacement.
- Heat pump failures and error codes after 1–2 years.
- Delays and poor communication during winter months.
Positive Feedback
One reviewer reported excellent, instantaneous correspondence and recommended Gree Canada for a mini-split.
Dollard-Des-Ormeaux, Quebec
Cheap Chinese heat pump. Our unit is barely 2 years old. It gives an H4 error. Gives cool air on heat. Need to constantly reset the breaker for it to heat after every cycle. Avoid Gree!!
Unit does not heat without resetting the breakers. HVAC guys have no idea.
Gree doesnt care. See you in court.
User's recommendation: Avoid Gree!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Terrace, British Columbia
Resolved: Warranty
- - -Warranty support non-existent.
- - -Evaporator module failed after 12 months; no replacement after 7 weeks.
- - -Email only; claim in progress is the only information.
Company fixed the issue and I have been provided with apology. Waited...what was frustrating was the complete lack of communication.. very unsettling..
Warranty support is non-existent. The evaporator module failed after 12 months; 7 weeks later, there is no replacement module.
Communication is via email only. 'Claim in progress' is the only information available.
There is complete disregard for customers during the winter months. The installer is equally frustrated.
- Warranty
Preferred solution: Warranty support
User's recommendation: Be warned
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTERRIBLE CUSTOMER SERVICE
- - Repeated calls to Gree Canada; no callbacks.
- - Rep promised replacement and follow-up, but no contact.
- - Heat pump failure removes the only heat source.
Its been a terrible customer service experience with Gree Canada. I called numerous times for help with my heat pump with no call back.
I spoke to someone months ago who said they will be arranging a replacement unit and will contact me back for details. No one ever got back. In fact, they cant even find any record of my call. I have babies and this is the only heat source.
My plumbing pipes ended up burying because this the heat pump not working.
Dont expect much from Gree once you purchase their unit. There are just better companies that stand behind their product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBest Service
Excellent!!! Best service I ever had with a company.
Correspondence was instantaneous. Recommend Gree Canada to anyone looking to purchase a mini-split.
Mini-Split Heat Pump - Gree Canada
- - Gree mini split ran 2 years before failure.
- - Outside unit leaked; moisture ruined system.
- - Gree Canada promised replacement, then stopped replying.
Hi,
I don't usually complain online about any companies, but after my experience with Gree Canada, I had a sense of duty to share my experience with everyone.
I had a Dual mini split heat pump installed by a local contractor, the brand of the Heat pump was from a Chinese company called Gree, the unit worked fine for two years, after that period, We started getting weird codes on the head units, and it stopped working completely. I called a technician to come check it out, the technician informed me that the outside unit developed a leak on the inside and the entire system was contaminated with moisture, and basically was ruined. I called my local contractor who referred me
to Gree Canada for the Warranty, which is five years.
After getting in touch via Email with Gree Canada, they took the steps to get the proof of purchase, and told me they would replace the unit and also pay for the labor. To get to the point of this story, after running after them since March to replace my unit, they stopped answering my calls, voice mails or emails. They won't even answer me if they will still replace my unit,
now i have a 5 thousands dollars boat anchor by my house, had to go buy two mobile air conditioners for the summer, and I am pretty much out of luck.
I've also talked to in town resellers about Gree, and they told me that they have a lot of difficulties with the customer service, and basically don't want to sell their brand anymore.
If you ever consider buying a mini split heat pump, try to avoid any Chinese company, especially Gree Canada. Buy from an established brand like Lennox, Fujitsu, Etc...
The company I was dealing with is based in Quebec is called Sunrise Tradex Corp. www.gree.ca, and are based out of St-Mathieu-de-Beloeil, Qc.
Hope this will help anyone.
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