Mario B Aob
map-marker Marietta, Georgia

Order shipment and delivery

My order number 375099. Can you please let me know when my order will be shipped or delivered to me?
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Preferred solution: Deliver product or service ordered

John S Upe

Tracking a order

put an order in on 10/30/2020 for the Royale puffer-triple blackx12 was told it shipped on 11/05/2020 and have not heard anything sense. the order # 325205.can you help me??
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Preferred solution: Deliver product or service ordered

John S Upe
map-marker Hampton, Virginia

Did not recieve shoes or any reply as to why not.

ordered the Royale Knit After Hours-Triple Black/Reflective on 09/19/2020 and have not heard anything from the company. The order# is 321877.
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Diane M Hae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to get a return shipping label and I can't get it from the websites or by phone.

I ordered sneakers for my grandson and they don't fit. I need to return them and it is not easy. There was no packing slip or return label in the box. I will be calling the Better Business Bureau and the credit card company to which I charged them to dispute the charge.
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Loss:
$144

Preferred solution: Full refund

User's recommendation: Don't order from them.

Abraham E Nfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Ana, California

Did not receive my shoes

I ordered 2 pairs of shoes and only recieved one. Please advise. Thanks, Abraham Elliott
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Elizabeth H Pjp

Worst customer service from a company that pretends to care

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I have been trying to get a simple returns question answered for about 2 weeks. I reached out 4 times via their chat function. The first time, I was told someone would get back to me. Crickets after the first response &;;;;;;;;;;;;;;;;;;;;;; promise of follow-up. 3 more attempts yielded nothing. I then went on instagram and asked for help. Nothing. Finally I trashed them on FB and got a DM response. They asked for all my info that I'd given them during each of my 4 chat attempts, but I gave it to them AGAIN and was told that my issue would be escalated and I'd get a response. Still nothing. Finally today I just gave up and tried just printing a return label and every time I enter my info, the screen goes blank. And now the chat functiIon disappeared so I just emailed them about the problem and am waiting for a response. I
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Pros:
  • Great style and lots of options
Cons:
  • Terrible customer service

Preferred solution: I want to be able to do a return via USPS or, if that's too much to ask, I would like to damn system to allow me to print a FedEx return label.

1 comment
Guest

They’re giving me the run around too. Been emailing them every week for a month Plus a few Twitter DMd and have received 0 response.

Anonymous
map-marker Newburgh, New York

Have not received my second pair of shoes. I received the first pair 6 days ago

Order # 313271 - where is my second pair of shoes???
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John S Dyf
map-marker Newport News, Virginia

Making a exchange

I just made a return for order# 250445. I wanted to exchange for the Blanco style size 12 not the Royal.
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Gita Csk

Greats Shipping Service Review

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I purchased a pair of shoes from a company called Greats Brands Llc. I later recieved a tracking number for FedEx and as it turns out the tracking number is for someone in West palm beach,Fl. I spoke ti FedEx and was yold that not only was the package not addressed to me it did not have my name on it. Now the company refuses to do anything and will not provide a phone number.
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Cons:
  • Not having a phone number
Reason of review:
Order processing issue

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