Greats
Greats Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Greats has a 1.5 star rating from 3 customer reviews and consumers are mostly dissatisfied. Reviews note great style and lots of options but emphasize terrible customer service, high price level, and frequent issues with delivery and order tracking.
Positive Feedback
Customers praise Greats' style and product variety, noting attractive canvas and knit sneaker options and overall design appeal in Greats reviews.
Negative Feedback / Risk Areas
- Frequent Greats customer complaints about wrong or missing orders and delayed shipping or delivery.
- Poor customer service and unresponsive chat leading to unresolved returns and refunds.
- Difficulty obtaining return labels, exchanges, or tracking information after purchase.
Key Takeaways for Future Customers
- Confirm sizing carefully and keep order numbers for any exchange or return requests.
- Expect potential delays in shipping and limited help from customer service when tracking an order.
- Document communications if you need refunds, exchanges, or assistance with returns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Greats has a 1.5 star rating from 3 customer reviews and consumers are mostly dissatisfied. Reviews note great style and lots of options but emphasize terrible customer service, high price level, and frequent issues with delivery and order tracking.
Positive Feedback
Customers praise Greats' style and product variety, noting attractive canvas and knit sneaker options and overall design appeal in Greats reviews.
Negative Feedback / Risk Areas
- Frequent Greats customer complaints about wrong or missing orders and delayed shipping or delivery.
- Poor customer service and unresponsive chat leading to unresolved returns and refunds.
- Difficulty obtaining return labels, exchanges, or tracking information after purchase.
Key Takeaways for Future Customers
- Confirm sizing carefully and keep order numbers for any exchange or return requests.
- Expect potential delays in shipping and limited help from customer service when tracking an order.
- Document communications if you need refunds, exchanges, or assistance with returns.
Media from reviews
Turn one complaint into a collective action
Order 11.5 UD deliver US Size 14
- - Ordered 11.5 but received size 14 for Royal Couio 2.0 on Feb 18.
- - Ref 530405****335538; shoes look like flippers and customer is disappointed.
Upon checking my Royal Couio 2.0 i was surprised it was too big for me, I order 11.5 but sad to say size 14 arrived. I purchased last Feb.
18. Ref: 530405****335538 can you help me with this issue, when i wear this shoes it looks like youre wearing flipper, i am really disappointed
User's recommendation: Please check your size before you wear this shoes
Collingswood, New Jersey
Chat was not helpful
- - Only received product availability info after speaking with a supervisor.
- - The chat was unresponsive; the call representative was unhelpful.
I was only able to get a response to my question with regard to product availability after speaking with a supervisor. The chat was completely unresponsive and the customer service representative who answered my call was equally unhelpful.
User's recommendation: Look elsewhere to purchase canvas or knit sneakers!
Order shipment and delivery
My order number 375099. Can you please let me know when my order will be shipped or delivered to me?
Preferred solution: Deliver product or service ordered
Tracking a order
put an order in on 10/30/2020 for the Royale puffer-triple blackx12 was told it shipped on 11/05/2020 and have not heard anything sense. the order # 325205.can you help me??
Preferred solution: Deliver product or service ordered
Did not recieve shoes or any reply as to why not.
ordered the Royale Knit After Hours-Triple Black/Reflective on 09/19/2020 and have not heard anything from the company. The order# is 321877.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to get a return shipping label and I can't get it from the websites or by phone.
- - Sneakers for my grandson don't fit.
- - I need to return them; no packing slip or label.
- - I plan to dispute the charge with the BBB and card company.
I ordered sneakers for my grandson and they don't fit. I need to return them and it is not easy.
There was no packing slip or return label in the box. I will be calling the Better Business Bureau and the credit card company to which I charged them to dispute the charge.
Preferred solution: Full refund
User's recommendation: Don't order from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my shoes
I ordered 2 pairs of shoes and only recieved one. Please advise.
Thanks,
Abraham Elliott
Worst customer service from a company that pretends to care
- - Spent ~2 weeks trying to resolve a simple return; four chats with no follow-up, no help on Instagram/Facebook; screen blanks entering return info.
I have been trying to get a simple returns question answered for about 2 weeks. I reached out 4 times via their chat function.
The first time, I was told someone would get back to me. Crickets after the first response &;;;;;;;;;;;;;;;;;;;;;; promise of follow-up. 3 more attempts yielded nothing. I then went on instagram and asked for help.
Nothing. Finally I trashed them on FB and got a DM response. They asked for all my info that I'd given them during each of my 4 chat attempts, but I gave it to them AGAIN and was told that my issue would be escalated and I'd get a response. Still nothing.
Finally today I just gave up and tried just printing a return label and every time I enter my info, the screen goes blank.
And now the chat functiIon disappeared so I just emailed them about the problem and am waiting for a response. I
- Great style and lots of options
- Terrible customer service
Preferred solution: I want to be able to do a return via USPS or, if that's too much to ask, I would like to damn system to allow me to print a FedEx return label.
Newburgh, New York
Have not received my second pair of shoes. I received the first pair 6 days ago
Order # 313271 - where is my second pair of shoes???
Making a exchange
I just made a return for order# 250445. I wanted to exchange for the Blanco style size 12 not the Royal.
Preferred solution: Deliver product or service ordered
Greats Shipping Service Review
- - Purchased shoes from Greats Brands Llc.
- - FedEx shows tracking for someone in West Palm Beach, not addressed to me.
- - No phone number is provided.
I purchased a pair of shoes from a company called Greats Brands Llc. I later recieved a tracking number for FedEx and as it turns out the tracking number is for someone in West palm beach,Fl.
I spoke ti FedEx and was yold that not only was the package not addressed to me it did not have my name on it. Now the company refuses to do anything and will not provide a phone number.
- Not having a phone number
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They’re giving me the run around too. Been emailing them every week for a month Plus a few Twitter DMd and have received 0 response.