New Reviewer

Order shipment and delivery

My order number 375099. Can you please let me know when my order will be shipped or delivered to me?
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ID
#3140316 Review #3140316 is a subjective opinion of poster.
Location
Marietta, Georgia
Preferred solution
Deliver product or service ordered
New Reviewer

Tracking a order

put an order in on 10/30/2020 for the Royale puffer-triple blackx12 was told it shipped on 11/05/2020 and have not heard anything sense. the order # 325205.can you help me??
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ID
#2279815 Review #2279815 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Did not recieve shoes or any reply as to why not.

ordered the Royale Knit After Hours-Triple Black/Reflective on 09/19/2020 and have not heard anything from the company. The order# is 321877.
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ID
#2239360 Review #2239360 is a subjective opinion of poster.
Location
Hampton, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I need to get a return shipping label and I can't get it from the websites or by phone.

I ordered sneakers for my grandson and they don't fit. I need to return them and it is not easy. There was no packing slip or return label in the box. I will be calling the Better Business Bureau and the credit card company to which I charged them to dispute the charge.

User's recommendation: Don't order from them.

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ID
#2156478 Review #2156478 is a subjective opinion of poster.
Loss
$144
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Did not receive my shoes

I ordered 2 pairs of shoes and only recieved one. Please advise. Thanks, Abraham Elliott
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ID
#2047199 Review #2047199 is a subjective opinion of poster.
Location
Santa Ana, California

Have not received my second pair of shoes. I received the first pair 6 days ago

Order # 313271 - where is my second pair of shoes???
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ID
#2037670 Review #2037670 is a subjective opinion of poster.
Location
Newburgh, New York
New Reviewer

Worst customer service from a company that pretends to care

I have been trying to get a simple returns question answered for about 2 weeks. I reached out 4 times via their chat function. The first time, I was told someone would get back to me. Crickets after the first response &;;;;;;;;;;;;;;;;;;;;;; promise of follow-up. 3 more attempts yielded nothing. I then went on instagram and asked for help. Nothing. Finally I trashed them on FB and got a DM response. They asked for all my info that I'd given them during each of my 4 chat attempts, but I gave it to them AGAIN and was told that my issue would be escalated and I'd get a response. Still nothing. Finally today I just gave up and tried just printing a return label and every time I enter my info, the screen goes blank. And now the chat functiIon disappeared so I just emailed them about the problem and am waiting for a response. I
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1 comment
#1877159

They’re giving me the run around too. Been emailing them every week for a month Plus a few Twitter DMd and have received 0 response.

ID
#1951209 Review #1951209 is a subjective opinion of poster.
Pros
  • Great style and lots of options
Cons
  • Terrible customer service
Preferred solution
I want to be able to do a return via USPS or, if that's too much to ask, I would like to damn system to allow me to print a FedEx return label.
New Reviewer

Making a exchange

I just made a return for order# 250445. I wanted to exchange for the Blanco style size 12 not the Royal.
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ID
#1575801 Review #1575801 is a subjective opinion of poster.
Location
Newport News, Virginia
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
New Reviewer