Unclaimed
Greats Reviews
144
CLAIMED LOSSES
9
TOTAL REVIEWS
Greats Reviews
New Reviewer
Order shipment and delivery
My order number 375099. Can you please let me know when my order will be shipped or delivered to me?
ID
Location
Marietta, Georgia
Preferred solution
Deliver product or service ordered
New Reviewer
Tracking a order
put an order in on 10/30/2020 for the Royale puffer-triple blackx12 was told it shipped on 11/05/2020 and have not heard anything sense. the order # 325205.can you help me??
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Did not recieve shoes or any reply as to why not.
ordered the Royale Knit After Hours-Triple Black/Reflective on 09/19/2020 and have not heard anything from the company. The order# is 321877.
ID
Location
Hampton, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need to get a return shipping label and I can't get it from the websites or by phone.
I ordered sneakers for my grandson and they don't fit. I need to return them and it is not easy. There was no packing slip or return label in the box. I will be calling the Better Business Bureau and the credit card company to which I charged them to dispute the charge.
User's recommendation: Don't order from them.
ID
Loss
$144
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDid not receive my shoes
I ordered 2 pairs of shoes and only recieved one. Please advise. Thanks, Abraham Elliott
ID
Location
Santa Ana, California
Have not received my second pair of shoes. I received the first pair 6 days ago
Order # 313271 - where is my second pair of shoes???
ID
Location
Newburgh, New York
New Reviewer
Worst customer service from a company that pretends to care
I have been trying to get a simple returns question answered for about 2 weeks. I reached out 4 times via their chat function. The first time, I was told someone would get back to me. Crickets after the first response &;;;;;;;;;;;;;;;;;;;;;; promise of follow-up. 3 more attempts yielded nothing. I then went on instagram and asked for help. Nothing. Finally I trashed them on FB and got a DM response. They asked for all my info that I'd given them during each of my 4 chat attempts, but I gave it to them AGAIN and was told that my issue would be escalated and I'd get a response. Still nothing. Finally today I just gave up and tried just printing a return label and every time I enter my info, the screen goes blank. And now the chat functiIon disappeared so I just emailed them about the problem and am waiting for a response. I
1 comment
ID
Pros
- Great style and lots of options
Cons
- Terrible customer service
Preferred solution
I want to be able to do a return via USPS or, if that's too much to ask, I would like to damn system to allow me to print a FedEx return label.
New Reviewer
Making a exchange
I just made a return for order# 250445. I wanted to exchange for the Blanco style size 12 not the Royal.
ID
Location
Newport News, Virginia
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
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They’re giving me the run around too. Been emailing them every week for a month Plus a few Twitter DMd and have received 0 response.