Greater Cleveland Regional Transit Authority Reviews
Greater Cleveland Regional Transit Authority Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Greater Cleveland Regional Transit Authority has 1.8 star rating based on 2 customer reviews; consumers are mostly dissatisfied, with a 100% unfavorable distribution and recent recommendation to "Use anyone else." Complaints note problems with the website, limited service diversity, and a medium price level.
Positive Feedback
Few reviews mention any positives; available feedback focuses on service availability rather than quality.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable lost and found and poor customer service phone support.
- Reports of Paratransit discrimination, long waits, and unreliable pickups affecting accessibility.
- Poor website functionality and limited service options noted by reviewers.
Key Takeaways for Future Customers
- Read Greater Cleveland Regional Transit Authority reviews before relying on paratransit for critical trips.
- Expect potential delays and bring backup plans like ride-hailing services for urgent travel.
- Anticipate challenges reaching lost-and-found or resolving issues by phone.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Greater Cleveland Regional Transit Authority has 1.8 star rating based on 2 customer reviews; consumers are mostly dissatisfied, with a 100% unfavorable distribution and recent recommendation to "Use anyone else." Complaints note problems with the website, limited service diversity, and a medium price level.
Positive Feedback
Few reviews mention any positives; available feedback focuses on service availability rather than quality.
Negative Feedback / Risk Areas
- Frequent customer complaints about unreachable lost and found and poor customer service phone support.
- Reports of Paratransit discrimination, long waits, and unreliable pickups affecting accessibility.
- Poor website functionality and limited service options noted by reviewers.
Key Takeaways for Future Customers
- Read Greater Cleveland Regional Transit Authority reviews before relying on paratransit for critical trips.
- Expect potential delays and bring backup plans like ride-hailing services for urgent travel.
- Anticipate challenges reaching lost-and-found or resolving issues by phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Left phone on Cleveland red line at Brook Park rapid train after concert at Rocket Mortgage Arena.
- - Left Tower City after a Rocket Mortgage Arena concert; phone left on the Red Line to Brook Park; can't reach customer service or lost and found.
Saturday Left from Tower City after concert at Rocket Mortgage Arena. My husband's phone was left on the red line to the Brook Park exit.
We have called customer service; tried to go to customer service line, the lost and found. Then get disconnected from line.
Can't leave a message. Can't reach a live person.
Preferred solution: Just to find out if someone turned in a Google Pixel phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDiscrimination
- - Paratransit caused long delays and dropped me in Brooklyn for a test.
- - Downtown ride denied; I waited hours; consider Uber/Lyft.
Cleveland Paratransit-Run the other way-you will get their faster-even if you have NO legs! I have used them in the past-only gotten worse.
I thought I was just going downtown for a new card-instead got dropped off in Brooklyn so they could examine me to see if I was still disabled. After 4 strokes-I did not get better-they should review their records (too much effort on RTAs part. I waited in the lobby for the next vehicle to come and take me downtown. One RTA driver came in-her person not their.
She called HQ to see if she could ride me downtown and she had no one else on her route-they said no-I had to wait till 12:30-Id already been waiting an hour. A workman from upstairs came down and said he had seen me waiting for a long times I told him I was waiting for PRT Paratransit and he stated Hed seen that many time before. I called a family member on his phone to come and get me as I had been waiting almost 3 hours. RTA came about 2 min before her.
NO WAY was I getting in another of their vehicles, might be next MONTH before the next stop. I got home, rested a while and called RTA Paratransit to explain their mess. Talked to someone named DAVE-he just said ok-his only reply to RTAs treatment of the disabled. It is absolutely OBSCENE the horrible way they treat the disabled-the ones they are supposed to help.
I pray each and every one of them is sacrificed to a crippling disease and they have to experience the *** they dish out. There is a lot of BETTER competition out there now that will get you where you need to gen and home in reasonable time. Use them and get treated like a human-not like what RTA has stepped in.
Uber, Lift-any tax service. I bet even the town drunk would treat you better.
User's recommendation: Use anyone else
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