william d Wlh

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ER Wait Time

There is absolutely NO excuse for this or any other emergency room to except walk in patients when the wait time exceeds 2 plus hours. Its the same thing they do for ambulances when they redirecting them to another hospital when there ER department is at capacity. There are people in the ER that have been here 9 plus hours still waiting to se a Dr. It's not the staff's fault I sure it's the hospital management which in my opinion that's the president, and or the board of directors decision which I guess is all about the God almighty dollar, NOT the patient.
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Preferred solution: Apology

User's recommendation: Ask when you arrive about wait times

Anonymous
map-marker Baltimore, Maryland

ER visit

Waited over 4 hours in the ER with my husband who was in excruciating pain and staff couldn't care less!!
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User's recommendation: Go to sinai

Anonymous

Unable to contact for 2 days

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I was unable to contact my doctor for 2 days due to telephone issues with the location. I spoke with a receptionist and was transferred to an automated system that left me on hold for 3 hours before I disconnected. The following morning I had a similar experience, again left on hold until I disconnected after 45 minutes. I received a message from my doctor wondering why she was called - not concern for me but wondered why she was contacted bget a different provide www
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Preferred solution: Apology

User's recommendation: use a different healthcare provider

Dianne K Qou
map-marker Towson, Maryland

Too much pain medicine, dirty room,terrible food

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During surgery the doctor gave me too much pain medicine and they could not wake me up.They gave me medicine to wake me up causing extreme pain I had to relive the surgery without any pain medication. I had to walk with a nurse for over an hour to get the pain medication out of my system. I have never before experienced such pain. Room was filthy no one came into clean for 4 days, bathroom was dirty and never cleaned, a used rubber glove laid outside the bathroom the entire time and no one picked it up. I have had to receive 4 surgeries after that and I refused to ever go back to this hospital. The food was also terrible and not much to choose from.
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Cons:
  • Malpractice

Preferred solution: Let the company propose a solution

User's recommendation: Do not go to this hospital

1 comment
Machele Imf

Well, what can we say other than it's in Baltimore. You might want to get a free consult with an attorney to see if you have cause for a civil malpractice suit against the hospital and/or the surgeon, etc.

patricia s Jil
map-marker District 9, Maryland

Very good within the hospital

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When i tried to exit the emergency room hospital gate, the person at the garage gate would not let me out and was rude because I was told inside the hospital that my discharge papers would be sufficient and that I did not have to pay. She insisted that I had to pay $7. She was black and nasty.
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1 comment
Guest

What does her color have to do with anything. This was uncalled for.

Anonymous
map-marker Baltimore, Maryland

Geriatric staff

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Coming in the door to work for this company they are very welcoming but once you get to know the staff they are not to fond of people of color they do not want you to have freedom to speak up for yourself. you are talked down to and some of the nursing staff as well as the physician are predjudice I never want to work for this company ever again and I wouldn’t recommend it to my worse enemy I was very disgusted I resigned
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Anonymous

Does not use any medical facts

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Dr sellman does not use any medical facts about the patient,, just what the insurance company says with my case. He lies and rewrites his reports ... he gets a kick back in money if the patient doesn’t catch on.
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Reason of review:
Poor customer service
Anonymous
map-marker Towson, Maryland

Greater Baltimore Medical Center Customer Care Review

My mother in-law in micu. Before 3 hours I'm waiting for the nurse but she isn't coming I called many more times they told ok but she is not coming . It's not a free service. I have to pay for everything. I don't like this service. You guys r only serve for American people? We don't have good English that's our problem.
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Reason of review:
Poor customer service
laure L
map-marker Silver Spring, Maryland

Greater Baltimore Medical Center GBMC

My husband went to the Emergency Dept and was admitted. We told the doctors about his health history and how he was not taking his medication for his GERD, he had a previous history of acid reflux and GERD that caused ulcers in his esophagus. He was supposed to be taking medication but wasn't good about taking the medication. I told the doctors I Thought this was causing his pain. They turned a deaf ear to us. I asked them to do an upper endoscopy, instead, they continued to do needless tests and kept him in the hospital for 4 nights. After all was said and done, they FINALLY did the upper endoscopy as their last test and finally found out what was wrong with him. Guess what??? Exactly what we had been telling them from day one. We ended up with a HUGE bill. They are HORRIBLE, just HORRIBLE. They didn't listen to us one bit. What kind of doctors don't listen to their patients????? Apparently the doctors at GBMC who are on staff to treat the admitted Emergency Dept. patients. It makes me wonder if the hospital underhandedly kept him in there to jack up the bill?? Thanks for NOTHING GBMC.........
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notacomplainer
map-marker Baltimore, Maryland

Greater Baltimore Medical Center (GBMC) Ignored level 10 Pain

On December 30th I went to GBMC Emergency Room in severe and increasing pain. Hardly able to walk, sweating and crying in pain, I was told to sit in the waiting room to await triage where there were 10 people ahead of me. I complied, but had to lay down on a bench as I could not sit due to the severe pain in my lower back and buttocks. My arm was flopping into the aisle and instead of addressing the ever increasing pain, they admonished me for the intrusion of my arm into the aisle. Now, I was not able to speak and was crying to the extent that mucous was running down my face. They asked a fellow patient if I had sat up. I had not, but the patient told them I did. They put me in a wheelchair where the pain was even worse! I could not speak and was literally seizing in pain. As it turned out, I had a rapidly growing cyst on my colon and needed IV antibiotics and immediate surgery to cut it out of me. I waited 6 ours to see a physician assistant and a total of 16 hours to get into the operating room. After being seen I was given some mild pain medicine. When that did not work..I was given IV Dilaudid which did finally ease my suffering. The nurses and staff after admission were great, but the ER staff had attitudes, lacked compassion and failed to recognize serious pain and illness in the triage phase. While I understand how busy these people are, if they cannot handle the heat, perhaps they should take a less stressful job. I told a patient rep who came and asked me about my experience and was told that I should have had someone with me in the emergency room! It I was not so sick, I would have flown off the bed! I wrote a follow up note on their website and have heard nothing. I will not go back and God help those who expect excellence as advertised and meet with much worse. I would not wish this on anyone!
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2 comments
Guest

The truth is hospitals are mismanaged and staffed by some (not all) less than helpful people, including time wasters and those who do not care. GBMC is probably one of the worst

Guest

The job of the triage nurse is to prioritize severity of illnesses. Life thretening bleeding, heart attacks, strokes take priority over other illnesses.

Pain alone as the major and onli cpmplaint is difficult to prioritize, especially in an environment where everybody is claiming severe pain.

If you were as sick as you described you should have called 911, not drive yourself to the ER. Part of the triage nurse assessment includes how the patient reached the ER, if they could drive themselves it means they are not as sick as those who get in by ambulance.

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