Product: Greatcall Mobile Phone Service Clear all filters (8 of 8 reviews match)
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1.0
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Update by user Jul 25

I have been asked to provide an update. There has been NO response or concern by Great Call regarding their poor service.

My letters to CEO David Inns have been dutifully ignored.

My letters to COO Ray Morris have been dutifully ignored. My letters to CFO Brian Berning...

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1 comment
Anonymous
#1707911

I hate robo callers, too. I pay for phone service for --my-- convenience, not bothersome interlopers.

The fact that the FCC now allows providers to BLOCK spoofed robo calls means that the providers seem to be in league with theses scamming robo callers. Where are the fines assessed against these providers for --failing-- to do one of their jobs for which they are being --paid--?

Review
#1568333 Review #1568333 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Cons
  • Robocallers
Reason of review
Robocalls NOT being blocked
Loss
$200
Preferred solution
Close business as you exist to facilitate Robocallers
Tags
  • Robocaller Facilitator

GreatCall in Lexington Park, Maryland - Paid phone bills off Visa debit card phone services still not on after payment accepted.

This evening at 6:30pm accept payment for 240-561-3014 my mom senior citzen her phone service didn't come back on it's still off.
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Review
#1434790 Review #1434790 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Reason of review
Bad quality

GreatCall - Slow response

I accidently hit the 5 star emergency button on my mothers phone and expected an immediate response and they called 15 minutes later.. This button is sippose to get immediate response..
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Review
#1267388 Review #1267388 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
1.4
Details
Needless to say if my grandma could use another phone easily, we'd have already switched, we're in the process of a change for her safety because this company continually leaves her unsafe. As it is, they've put her in danger, leaving her without service for days with...
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Review
#1223086 Review #1223086 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Pros
  • Sometimes grandma has a phone to use
Cons
  • Flat out lies as to what they would or not do
  • Problems are too numerous
  • Company takes advantage of senior customers
Reason of review
There are too many to list
Loss
$250
Preferred solution
The solution needs to be permanent changes to the way this company provides customer service and in many instances, how it provides services, period. They're failing these seniors and it's obvious $ is before service, safety, dare I say-caring about them
1.8
Details
I signed up with this company after having dealt with enough lies and horrible service from Consumer Cellular (another company to be avoided at all costs) My first Jitterbug "smart" phone never was able to hook up to the internet.After hours on the phone with their...
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3 comments
Anonymous
#1741609

DON'T USE THIS service with Jitter Bug. Not if you care about your loved ones, because they don't. Money hungry (sad)

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Review
#1174112 Review #1174112 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Cons
  • Flat out lies as to what they would or not do
  • Setrvice
Reason of review
Bad quality
Loss
$195
Preferred solution
Price reduction
Tags
  • Greatcall Armed Robbery
1.0
Details
Greatcall should have made their home page the top of the list!! I've been paying for their service for over two months and still can't use their phone! I keep getting a runaround every time I try to get help on the phone. I really regret buying this Jitterbug phone...
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1 comment
echopv7739
#1421155

didn't include the part about being lied to by sales rep. who insisted jitterbug phones were only serviced by greatcall.

I found this not to be true.

I do not deal with people or companies that lie to me. I shall not forget it!

Review
#1173133 Review #1173133 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Cons
  • Run around by customer service
Reason of review
Poor customer service
Loss
$84
Preferred solution
help me make my phone usable.
Tags
  • Poor Service
1.0
Details
In researching whether Jitterbug services the area where we live, I was told by Jitterbug service representative Amber that area where we live is serviced by Verizon, and that Great Call uses Verizon towers.Therefore, she assured me, Great Call services this area....
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Review
#1097494 Review #1097494 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Cons
  • Unuseable website
  • No full disclosure of true costs
Reason of review
Not as described/ advertised
Loss
$74
Preferred solution
Just that others be aware that Jitterbug is a risky product. I fell for it. I do not request anything more than a refund when Jitterbug receives the return.
1.6
Details
I work for targer tech & i had a guest come in today to switch from jitterbug to consuner cellular.Well they wanted to port their number over from jitterbug to Consumer Cellular in order to do that we needed their account number and their pin so we called jitterbug and...
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Review
#1014036 Review #1014036 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Reason of review
Poor customer service

Contact GreatCall Customer Service

Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts