Product: Greatcall Mobile Phone Service Clear all filters (8 of 8 reviews match)
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1 comment
1.0
Details
Great Call seems to exist to facilitate RoboCaller Scammers to bother the Great Call customer base. The PAYING customer has fewer privileges than the SQUATTER RoboCallers. I cancelled my service and reported them to the FCC. My new provider has a means to BLOCK these...
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Anonymous
#1707911

I hate robo callers, too. I pay for phone service for --my-- convenience, not bothersome interlopers. The fact that the FCC now allows providers to BLOCK spoofed robo calls me...

Author
Service
Greatcall Mobile Phone Service
Cons
  • Robocallers
Reason of review
Robocalls NOT being blocked
Loss
$200
Preferred solution
Close business as you exist to facilitate Robocallers
Tags
  • Robocaller Facilitator
Review #1568333 is a subjective opinion of poster.
0 comments

GreatCall - Paid phone bills off Visa debit card phone services still not on after payment accepted.

This evening at 6:30pm accept payment for 240-561-3014 my mom senior citzen her phone service didn't come back on it's still off.
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Author
Service
Greatcall Mobile Phone Service
Reason of review
Bad quality
Review #1434790 is a subjective opinion of poster.
0 comments

GreatCall - Slow response

I accidently hit the 5 star emergency button on my mothers phone and expected an immediate response and they called 15 minutes later.. This button is sippose to get immediate response..
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Author
Service
Greatcall Mobile Phone Service
Review #1267388 is a subjective opinion of poster.
0 comments
1.4
Details
Needless to say if my grandma could use another phone easily, we'd have already switched, we're in the process of a change for her safety because this company continually leaves her unsafe. As it is, they've put her in danger, leaving her without service for days with...
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Author
Service
Greatcall Mobile Phone Service
Pros
  • Sometimes grandma has a phone to use
Cons
  • Company takes advantage of senior customers
  • Inability to resolve an issue
  • Flat out lies as to what they would or not do
Reason of review
There are too many to list
Loss
$250
Preferred solution
The solution needs to be permanent changes to the way this company provides customer service and in many instances, how it provides services, period. They're failing these seniors and it's obvious $ is before service, safety, dare I say-caring about them
Review #1223086 is a subjective opinion of poster.
1 comment
1.8
Details
I signed up with this company after having dealt with enough lies and horrible service from Consumer Cellular (another company to be avoided at all costs) My first Jitterbug "smart" phone never was able to hook up to the internet.After hours on the phone with their...
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Anonymous
#1466589

I just started service and set up a monthly payment and they overcharged me over 150 dollars. Is anyone investigating this business for fraud? My bank would not do anything an...

Author
Service
Greatcall Mobile Phone Service
Cons
  • Flat out lies as to what they would or not do
  • Setrvice
Reason of review
Bad quality
Loss
$195
Preferred solution
Price reduction
Tags
  • Greatcall Armed Robbery
Review #1174112 is a subjective opinion of poster.
1 comment
1.0
Details
Greatcall should have made their home page the top of the list!! I've been paying for their service for over two months and still can't use their phone! I keep getting a runaround every time I try to get help on the phone. I really regret buying this Jitterbug phone...
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echopv7739
#1421155

didn't include the part about being lied to by sales rep. who insisted jitterbug phones were only serviced by greatcall. I found this not to be true. I do not deal with peop...

Author
Service
Greatcall Mobile Phone Service
Cons
  • Run around by customer service
Reason of review
Poor customer service
Loss
$84
Preferred solution
help me make my phone usable.
Review #1173133 is a subjective opinion of poster.
0 comments
1.0
Details
In researching whether Jitterbug services the area where we live, I was told by Jitterbug service representative Amber that area where we live is serviced by Verizon, and that Great Call uses Verizon towers.Therefore, she assured me, Great Call services this area....
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Author
Service
Greatcall Mobile Phone Service
Cons
  • Unuseable website
  • No full disclosure of true costs
Reason of review
Not as described/ advertised
Loss
$74
Preferred solution
Just that others be aware that Jitterbug is a risky product. I fell for it. I do not request anything more than a refund when Jitterbug receives the return.
Review #1097494 is a subjective opinion of poster.
0 comments
1.6
Details
I work for targer tech & i had a guest come in today to switch from jitterbug to consuner cellular.Well they wanted to port their number over from jitterbug to Consumer Cellular in order to do that we needed their account number and their pin so we called jitterbug and...
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Author
Service
Greatcall Mobile Phone Service
Reason of review
Poor customer service
Review #1014036 is a subjective opinion of poster.