Product: Greatcall Jitterbug Cell Phone Activation Clear all filters (11 of 11 reviews match)
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GreatCall - Worthless phones & worse customer service

1.0
Details
If I leave my phone alone for a few minutes I lose all service. I must turn off phone and turn it back on to restart service. When I was setting up my phone I called customer service & was told that I was too stupid to set it up. After that I called for help with it losing service 1 answer was it could not happen and then they would hang up, another answer was I was an idiot and hang up. One also told me he knew everything about a phone, I knew nothing. They blamed it on the tower even though I was using a Verizon system and had driven all over the city trying to get a signal. I am going to cancel my service and go back to I phone.
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Review
#1695037 Review #1695037 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Access/ activation issues
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Poor Service

GreatCall - Scam artists - DO NOT USE!!!!

1.0
Details
They wanted my social security number and password to my ATT website. THat's a scam! I've switched phone services in the past and they never asked for this information. Guy on phone was a real *** too. Didn't want to answer my questions. Now that's a scam giveaway. THeir ad promises you can keep your old number when you switch, however, they have no control over this!
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Review
#1677333 Review #1677333 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Not as described/ advertised
Loss
$158
Preferred solution
Full refund

GreatCall - Nightmare

2.0
Details
Four calls and I still cannot activate new phone. One rep said to charge it and I have been charging it for two hours and it is still in "finishing activation" mode. I went on line to activate and the process stops at "do you want to keep your old number?" I type yes and there is another number to call which is BUSY!!!!!
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Review
#1512691 Review #1512691 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Cons
  • Got disconnected twice
Reason of review
Poor customer service
Preferred solution
Price reduction

GreatCall in San Diego, California - No activation and can't return.

2.2
Details
I purchased the jitterbug flip phone for my elderly mom. Activation attempts have unsuccessful and Great Call's customer service and tech support were unable to assist me even after a few hours on the phone with them. This seems to be a terrible investment and if anyone is interested in using Great Call, I'd say try another company. I have not been able to activate the phone and the 30 return has passed. Great call was a bad call.
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Review
#1442487 Review #1442487 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation

GreatCall - Scammers

19 minutes and a bill of $271. I gave my hospitalized sister this phone thinking she could use it. She had trouble and apparently hit some apps. She is 77 and knows nothing about apps. No one told me when I purchased this phone that the monthly payment did NOT INCLUDE APPS. FUMBLING AROUND WITH it she apparently activated some apps. $271 folks...and this is supposed to be for seniors...forget it ...go with someone else...
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Review
#1424230 Review #1424230 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation

GreatCall - Phone activation

1.0
Details
i get error 2 after setup fail
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Review
#1411557 Review #1411557 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Pros
  • Customer service
Reason of review
Poor customer service
I've had a great phone for awhile without using it because I was using my flip jitterbug phone. I recently decided to get the jitterbug smartphone activated and called to do so. After being switched to several agents, I was shocked to be told "we're not making those...
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Review
#1335781 Review #1335781 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Not as described/ advertised
When I wanted to change to another provider I was unable to continue using my jitterbug phone because great calls refused to allow me and my new provider to "unlocked my phone". They told me it was unlocked, however they refused to cooperate with a transfer of service.
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Review
#1246441 Review #1246441 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Poor customer service
2.0
Details
I purchased a Jitterbug flip phone for my 86 year old father. I purchased via Amazon and tonight spent THREE hours trying to activate the phone. I am a tech savy, IT industry professional. I have never seen such HORRIBLE directions, support and 'incomplete' website in...
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1 comment
Anonymous
#1450426

Going through the same process right now! I've been at it about 3 hours so far. The customer service is terrible, I was told to wait 24 hours and see what happens..

Review
#1171370 Review #1171370 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact GreatCall Customer Service

Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

GreatCall Reviews

  1. 38 reviews
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  3. 12 reviews
  4. 2 reviews
  5. 3 reviews
GreatCall reviews
1.7
Details
Bought my dad a Greatcall Jitterbug phone. Went on line to activate it and was told if I wanted to keep his number I would have to call their sales dept. I did and was told the number could not be ported and that I needed to contact our current cell provider. I called...
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3 comments
Anonymous
#1555830

Extreme effort to get answers and received none. .

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Review
#1098361 Review #1098361 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Poor customer service