Product: Greatcall Customer Care Clear all filters (21 of 21 reviews match)
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2.1
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Purchased Jitterbug Smart 2 phone for my 93-year-old father, thinking it would be easier to use than his previous phone. Prior to switching, he was in a bundled family plan with my brother & sister-in-law, with another provider. GreatCall was able to port his number...
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Review
#1615757 Review #1615757 is a subjective opinion of poster.
Service
Greatcall Customer Care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have the company thoroughly research & FIX the problem or replace the Jitterbug Smart2.
Tags
  • Poor Customer Service For Device

GreatCall - FRAUD

This company steals from all customers
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Review
#1543959 Review #1543959 is a subjective opinion of poster.
Service
Greatcall Customer Care
Reason of review
Poor customer service

GreatCall in Pasadena, Texas - No $10 off first bill as promised.smart phone2 ,

bought phone, received first bill, paying with card each month, supposed to take$10 off first bill, did not!!!
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Review
#1483085 Review #1483085 is a subjective opinion of poster.
Service
Greatcall Customer Care

GreatCall in New Bedford, Massachusetts - Terrible Customer Service

Very rude customer service. I am extremely disappointed with the inconsistency of customer services reps. One will say one thing and the next call will be completely different. I just call for an ongoing issues and had the rudest rep speak with me.
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Review
#1425310 Review #1425310 is a subjective opinion of poster.
Service
Greatcall Customer Care
1.0
Details
I initially purchased this phone for my wife. When the phone was received we tried to activate the phone. The phone would not activate. I was not told when purchased it was on the Verizon Network which does not work in our area. I was told to return the phone for...
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Review
#1419712 Review #1419712 is a subjective opinion of poster.
Service
Greatcall Customer Care
Cons
  • Customer service
  • Company takes advantage of seniors
  • Run around by customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund
Tags
  • Great Call Senior Phone

GreatCall in Libertyville, Illinois - Static

after talking a few minutes, we have to move around the room trying to cut down on the static on the line. It gets so bad we hang up the line. Called customer service...they offered no help said the conversation was very clear on their end! Being retired on fixed income we cannot switch carriers . HELP!?
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Review
#1419174 Review #1419174 is a subjective opinion of poster.
Service
Greatcall Customer Care
Cons
  • Customer service did not help me with static problem
Reason of review
very static reception
Loss
$150
Preferred solution
Let the company propose a solution
On Sept 23, 2018 I called to cancel my service. I got Jamie. She was SO rude! Cut me off, would NOT give me a confirmation cancellation number! Talked so fast, I had to holler at her to get her attention! That was at 5:35pm on the date above. She said “why do you need...
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1 comment
Anonymous
#1713966

I just experienced Jamie as well, this is supposed to be a "Customer Service" SUPERVISOR???? I have been paying for a device for my mother since January, we have never been able to set it up for her to use, despite numerous calls to this company that say they are fixing the problem but it remains inactive and unable to use.

I called to cancel the service and got Jamie, no wonder the reviews for this company are so bad, it is people like Jamie that give Customer Service reps a bad name.

#1 task to remake your image, get rid of people like Jamie and do real customer service training. they should be ashamed of themselves and how they deal with the elderly!

Review
#1363917 Review #1363917 is a subjective opinion of poster.
Service
Greatcall Customer Care
Cons
  • Relentless upselling
Reason of review
Poor customer service
2.9
Details
I tried to port a number from a land line to a Jitterbug phone for my mom and was told it would take 5-10 business days. I checked several timesand was told that they were waiting for AT & T to release the number- but when I called AT& T, I was told the number had...
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Review
#1352873 Review #1352873 is a subjective opinion of poster.
Service
Greatcall Customer Care
Reason of review
Order processing issue
Loss
$500
Preferred solution
Let the company propose a solution
Disconnected somehow from first rep...and felt there was a high chance that I was lied to by a supervisor. Do these folks think we are all old without a brain? I arranged for my elderly aunt to receive a phone with er button. Delayed because I was added as authorized...
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Review
#1239694 Review #1239694 is a subjective opinion of poster.
Service
Greatcall Customer Care
Reason of review
Order processing issue

Contact GreatCall Customer Service

Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

GreatCall Reviews

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  5. 3 reviews
GreatCall reviews
we are seniors over the age of 75 and we would very much like to see what we may be buying. I feel that is very poor to have a product that is nationally advertised in or with AARP that one cannot see or actually pick up and hold. I was a vendor for over 15 years and...
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Review
#1232154 Review #1232154 is a subjective opinion of poster.
Service
Greatcall Customer Care
Reason of review
Poor customer service
Loss
$65
Preferred solution
Hire some one that can give good customer service as well as give you a phone # to voice your complaint