Product: Greatcall Customer Care Clear all filters (20 of 20 reviews match)
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GreatCall - FRAUD

This company steals from all customers
Product
Greatcall Customer Care
#1543959
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GreatCall - No $10 off first bill as promised.smart phone2 ,

bought phone, received first bill, paying with card each month, supposed to take$10 off first bill, did not!!!
Product
Greatcall Customer Care
#1483085
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GreatCall - Terrible Customer Service

Very rude customer service. I am extremely disappointed with the inconsistency of customer services reps. One will say one thing and the next call will be completely different. I just call for an ongoing issues and had the rudest rep speak with me.
Product
Greatcall Customer Care
#1425310
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I initially purchased this phone for my wife. When the phone was received we tried to activate the phone. The phone would not activate. I was not told when purchased it was on the Verizon Network which does not work in our area. I was told to return the phone for...
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1.0
Product
Greatcall Customer Care
I didn't like
  • Run around by customer service
  • Company takes advantage of seniors
  • Customer service
#1419712

GreatCall - Static

after talking a few minutes, we have to move around the room trying to cut down on the static on the line. It gets so bad we hang up the line. Called customer service...they offered no help said the conversation was very clear on their end! Being retired on fixed income we cannot switch carriers . HELP!?
Product
Greatcall Customer Care
I didn't like
  • Customer service did not help me with static problem
#1419174
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On Sept 23, 2018 I called to cancel my service. I got Jamie. She was SO rude! Cut me off, would NOT give me a confirmation cancellation number! Talked so fast, I had to holler at her to get her attention! That was at 5:35pm on the date above. She said “why do you need...
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Product
Greatcall Customer Care
I didn't like
  • Relentless upselling
#1363917
I tried to port a number from a land line to a Jitterbug phone for my mom and was told it would take 5-10 business days. I checked several timesand was told that they were waiting for AT & T to release the number- but when I called AT& T, I was told the number had...
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2.9
Product
Greatcall Customer Care
#1352873
Disconnected somehow from first rep...and felt there was a high chance that I was lied to by a supervisor. Do these folks think we are all old without a brain? I arranged for my elderly aunt to receive a phone with er button. Delayed because I was added as authorized...
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Product
Greatcall Customer Care
#1239694
we are seniors over the age of 75 and we would very much like to see what we may be buying. I feel that is very poor to have a product that is nationally advertised in or with AARP that one cannot see or actually pick up and hold. I was a vendor for over 15 years and...
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Product
Greatcall Customer Care
#1232154
Canceled my fathers service.Kept charging me. Call customer service girl said she really didn’t care about my problems she had her own problems recall doesn’t pay them enough. Rambled on about their CEO always hitting on her.Don’t use the service
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jersmith
jersmith

The same exact thing happened to me. canceled my mother's phone and they kept sending a bill and will not refund me from a phone bill of almost $400 that was not used. Absolut...

1.4
Product
Greatcall Customer Care
#1198390