Product: Greatcall Cell Phone Clear all filters (31 of 31 reviews match)
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GreatCall - Battery can't be changed

My roommate is on her 4th GreatCall phone. The 1st one stopped working, and had all kinds of bugs. For the 2nd and 3rd ones, the phones stopped charging, and it turns out you can't change the battery; they have to send you a new phone -- for a price! They charged her $50 for new phone, but meanwhile she had to buy a Tracfone so she could communicate w/the outside world. If the phone had been normal, she would have bought a battery for $40 and had done w/it. Also, they send the new one 1st, then you send the old one back; there's no attempt to transfer info onto the new phone. What a racket!
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Greatcall Cell Phone
Review #1557761 is a subjective opinion of poster.
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GreatCall - Cancellation of service

1.0
Details
want to cancel service acc#3357061, why should I have to pay a company $35.00 too do it.
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Product
Greatcall Cell Phone
Reason of review
phone speakers
Loss
$105
Tags
  • Greatcall Armed Robbery
Review #1554759 is a subjective opinion of poster.
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GreatCall - Horrible!! Nightmare!!!

1.0
Details
Horrible customer service. Overcharged my father, acknowledged they overcharged him but would not refund it. When he decided to cancel, they made him go through an entire spiel as to why instead of honoring his request to cancel. When I took over the call on his behalf, “Rayne” basically said she wasn’t going to do anything and hung up. I heard first hand how condescending they are to elderly consumers and when a family member intervenes on their behalf they disconnect the call.
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Greatcall Cell Phone
Review #1547324 is a subjective opinion of poster.
1 comment
I get a bill for a monthly service - never heard of this company. They ask for my account number - which I give them the account number listed on the invoice. Then they try to pose questions (while they are recording) that make me give them information to sign me up....
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Anonymous
#1696878

Out of the blue they sent me a phone and I never even heard of them. Been on their customer service line for about 40 minutes but human being available.

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Product
Greatcall Cell Phone
Review #1485508 is a subjective opinion of poster.
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GreatCall - Never buy a jitterbug

1.1
Details
I bought a smart phone for my grandmother it was to complicated i tried to reach customer service several times i was bounced around over an over after 3 days of calling a got a hold of an agent that could they said the would send out a flip phone u could not here on phone it was the worst experience ever.. an they tried to charge me a monthly bill.. When i was told the 1st month was for free.. The people scam the elderly watch out... you never get a direct answer unless u get a supervisor on the phone. Stay away..
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Greatcall Cell Phone
Review #1452063 is a subjective opinion of poster.
0 comments
1.2
Details
12/19/2018 Their 30-day return policy does not turn out the way they promise. It is not a full refund at all. I didn’t mind paying for shipping and restocking, but other than that they SHOULD do what they say they are going to do. Well, they don’t. There are hidden...
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Greatcall Cell Phone
Review #1428263 is a subjective opinion of poster.
0 comments
1.0
Details
It does not charge properly. In fact it is the first time I've seen something un-charge--lose its charge- while it is supposedly charging. Now I know to check its battery level before I rely on it. I set it to charge, check it a few hours later and it has only gone up...
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Location
San Carlos, California
Product
Greatcall Cell Phone
Cons
  • That it did not recharge properly
Reason of review
it won't recharge properly
Loss
$69
Preferred solution
Let the company propose a solution
Review #1406027 is a subjective opinion of poster.
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GreatCall - Totally in happy customer service was not allowing me to go

1.1
Details
Was deceived lied to supervisor was refuse to assist w senior customer return did not give refund as promised spontaneously changes and they shorted funds rude made me wait longer purposely
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Greatcall Cell Phone
Review #1365727 is a subjective opinion of poster.
0 comments
2.3
Details
I've been a Greatcall user on and off for years and while the company itself is great their new flip phones are absolute junk. The keys stick, the screen doesn't always come on when you open it, it often enters a double or even triple number when you press a key, the...
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Author
Product
Greatcall Cell Phone
Cons
  • Flip phone
Reason of review
Bad quality
Preferred solution
Offer a decent flip phone
Review #1331080 is a subjective opinion of poster.
0 comments
I purchased a jitterbug smartphone at a local Riteaid for my mother.I set up service thru the website which was very complicated, and once her payments were submitted for the activation fee and service charge ,it totaled less than what was actually taken out of her...
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Product
Greatcall Cell Phone
Reason of review
Return, Exchange or Cancellation Policy
Review #1268948 is a subjective opinion of poster.