Product: Greatcall Cell Phone Clear all filters (33 of 33 reviews match)
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GreatCall - 911 without trying

1.7
Details
We have had a GC smartphone for about a year and my wife only used it if absolutely needed. 1-2 calls a month. I recently needed to use and carry for an entire weekend as my normal phone broke. Twice I stuck it in my shirt pocket and next thing I know I am getting a call from a 911 operator and a visit from the police. The 5 Star app is activated so easily. I asked customer service about removing this and they say can't. That's enough. Phone off and into garbage. My new phone is die tomorrow and my wife will be betting a different one also and not a Great Call
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Review
#1619775 Review #1619775 is a subjective opinion of poster.
Product
Greatcall Cell Phone
Cons
  • Terrible phone and customer service
Reason of review
False 911 calls
Loss
$100
Preferred solution
Let the company propose a solution

Quality of GreatCall Phones

3.1
Details
We have used GreatCall for years. The biggest problem is they only offer one brand of phones. Alcatel. I guess the smart phone is OK but the flip phone is a piece of junk. My husband only uses a flip phone and hates their phone. He now uses A T & T. They should offer other brands of phones and let the customer choose the best they can afford. Customer service is ok most of the time.
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Review
#1574569 Review #1574569 is a subjective opinion of poster.
Product
Greatcall Cell Phone

GreatCall - Battery can't be changed

My roommate is on her 4th GreatCall phone. The 1st one stopped working, and had all kinds of bugs. For the 2nd and 3rd ones, the phones stopped charging, and it turns out you can't change the battery; they have to send you a new phone -- for a price! They charged her $50 for new phone, but meanwhile she had to buy a Tracfone so she could communicate w/the outside world. If the phone had been normal, she would have bought a battery for $40 and had done w/it. Also, they send the new one 1st, then you send the old one back; there's no attempt to transfer info onto the new phone. What a racket!
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Review
#1557761 Review #1557761 is a subjective opinion of poster.
Product
Greatcall Cell Phone

GreatCall - Cancellation of service

1.0
Details
want to cancel service acc#3357061, why should I have to pay a company $35.00 too do it.
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Review
#1554759 Review #1554759 is a subjective opinion of poster.
Product
Greatcall Cell Phone
Reason of review
phone speakers
Loss
$105
Tags
  • Greatcall Armed Robbery

GreatCall - Horrible!! Nightmare!!!

1.0
Details
Horrible customer service. Overcharged my father, acknowledged they overcharged him but would not refund it. When he decided to cancel, they made him go through an entire spiel as to why instead of honoring his request to cancel. When I took over the call on his behalf, “Rayne” basically said she wasn’t going to do anything and hung up. I heard first hand how condescending they are to elderly consumers and when a family member intervenes on their behalf they disconnect the call.
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Review
#1547324 Review #1547324 is a subjective opinion of poster.
Product
Greatcall Cell Phone
I get a bill for a monthly service - never heard of this company. They ask for my account number - which I give them the account number listed on the invoice. Then they try to pose questions (while they are recording) that make me give them information to sign me up....
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1 comment
Anonymous
#1696878

Out of the blue they sent me a phone and I never even heard of them. Been on their customer service line for about 40 minutes but human being available.

Review
#1485508 Review #1485508 is a subjective opinion of poster.
Product
Greatcall Cell Phone

GreatCall - Never buy a jitterbug

1.1
Details
I bought a smart phone for my grandmother it was to complicated i tried to reach customer service several times i was bounced around over an over after 3 days of calling a got a hold of an agent that could they said the would send out a flip phone u could not here on phone it was the worst experience ever.. an they tried to charge me a monthly bill.. When i was told the 1st month was for free.. The people scam the elderly watch out... you never get a direct answer unless u get a supervisor on the phone. Stay away..
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Review
#1452063 Review #1452063 is a subjective opinion of poster.
Product
Greatcall Cell Phone
1.2
Details
12/19/2018 Their 30-day return policy does not turn out the way they promise. It is not a full refund at all. I didn’t mind paying for shipping and restocking, but other than that they SHOULD do what they say they are going to do. Well, they don’t. There are hidden...
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Review
#1428263 Review #1428263 is a subjective opinion of poster.
Product
Greatcall Cell Phone
1.0
Details
It does not charge properly. In fact it is the first time I've seen something un-charge--lose its charge- while it is supposedly charging. Now I know to check its battery level before I rely on it. I set it to charge, check it a few hours later and it has only gone up...
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Review
#1406027 Review #1406027 is a subjective opinion of poster.
Product
Greatcall Cell Phone
Cons
  • That it did not recharge properly
Reason of review
it won't recharge properly
Loss
$69
Preferred solution
Let the company propose a solution

Contact GreatCall Customer Service

Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

GreatCall in Bedford Hills, New York - Totally in happy customer service was not allowing me to go

1.1
Details
Was deceived lied to supervisor was refuse to assist w senior customer return did not give refund as promised spontaneously changes and they shorted funds rude made me wait longer purposely
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Review
#1365727 Review #1365727 is a subjective opinion of poster.
Product
Greatcall Cell Phone