Rating: 2 Stars Clear all filters (20 of 143 reviews match)
Filter by rating
filters
Product:
Show
Rating:

GreatCall review in Fitzgerald, Georgia: I chose this phone because they say it has a good speaker. it is very clear, but has no volume.

2.0
Details
I have a little bit of a hearing problem, I need a speaker with enough volume to get the sound out.
View full review
Review
#1732003 Review #1732003 is a subjective opinion of poster.

GreatCall review: Broken service

2.4
Details
Be aware that Great Call’s Lively GPS/fall detection devices do not work, are no longer being sold, and are the subject of a class action suit. If you have one and are paying for the service make sure to place rest calls on a regular basis. Their Customer Service reps are trained to stonewall problems. If you need a device, then test your device and it does not work then notify Great Call you are dropping the service and make sure your bank or credit card blocks further debits. If you’ve been harmed by Great Call problems the class action attorneys can be found by an internet search. PC Magazine has an 2019 unbiased review of services and medical devices that are available.
View full review
Review
#1659817 Review #1659817 is a subjective opinion of poster.
Service
Greatcall Phone Service
Pros
  • Great concept
Cons
  • Big problems with no working lively devices
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Tags
  • Greatcall Service

GreatCall review: 911 without trying

1.7
Details
We have had a GC smartphone for about a year and my wife only used it if absolutely needed. 1-2 calls a month. I recently needed to use and carry for an entire weekend as my normal phone broke. Twice I stuck it in my shirt pocket and next thing I know I am getting a call from a 911 operator and a visit from the police. The 5 Star app is activated so easily. I asked customer service about removing this and they say can't. That's enough. Phone off and into garbage. My new phone is die tomorrow and my wife will be betting a different one also and not a Great Call
View full review
Review
#1619775 Review #1619775 is a subjective opinion of poster.
Product
Greatcall Cell Phone
Cons
  • Terrible phone and customer service
Reason of review
False 911 calls
Loss
$100
Preferred solution
Let the company propose a solution
2.1
Details
Purchased Jitterbug Smart 2 phone for my 93-year-old father, thinking it would be easier to use than his previous phone. Prior to switching, he was in a bundled family plan with my brother & sister-in-law, with another provider. GreatCall was able to port his number...
View full review
Review
#1615757 Review #1615757 is a subjective opinion of poster.
Service
Greatcall Customer Care
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have the company thoroughly research & FIX the problem or replace the Jitterbug Smart2.
Tags
  • Poor Customer Service For Device
2.2
Details
I've now had a Jitterbug Flip phone for a little over two weeks. GreatCall is the only option for this phone -- unfortunately. First of all, they advertise (and this is a quote directly from their website): Call waiting, Caller ID, long distance and roaming included in...
View full review
Review
#1582266 Review #1582266 is a subjective opinion of poster.
Service
Greatcall Phone Plan
Pros
  • Large letters and numbers
  • Attractive phone
Cons
  • Call waiting advertised but not provided
  • Call blocking not offered or available
  • Voicemail costs extra
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Greatcall Plans
  • Greatcall Service
1.5
Details
Bought & paid for a Jitterbug 2 for my dad whose 89 from BestBuy. BestBuy will not help to set up the service or transfer any data to new phone from old phone! Turn on, port his phone over to new "Jitterbug2", & pay for all services required from GreatCall. Also set up...
View full review
Review
#1515147 Review #1515147 is a subjective opinion of poster.

GreatCall review: Nightmare

2.0
Details
Four calls and I still cannot activate new phone. One rep said to charge it and I have been charging it for two hours and it is still in "finishing activation" mode. I went on line to activate and the process stops at "do you want to keep your old number?" I type yes and there is another number to call which is BUSY!!!!!
View full review
Review
#1512691 Review #1512691 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Cons
  • Got disconnected twice
Reason of review
Poor customer service
Preferred solution
Price reduction

GreatCall review in San Diego, California: No activation and can't return.

2.2
Details
I purchased the jitterbug flip phone for my elderly mom. Activation attempts have unsuccessful and Great Call's customer service and tech support were unable to assist me even after a few hours on the phone with them. This seems to be a terrible investment and if anyone is interested in using Great Call, I'd say try another company. I have not been able to activate the phone and the 30 return has passed. Great call was a bad call.
View full review
Review
#1442487 Review #1442487 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
2.2
Details
My 90 yo father bought a Jitterbug and Great Call service (200 voice minutes/month, which should have been sufficient). He thought his Consumer Cellular phone had quite working (even though it had not, I later found out). After some months, he started received numerous...
View full review
1 comment
Anonymous
#1717116

Wish I had read the reviews before I bought.AARP let me down.

Review
#1331501 Review #1331501 is a subjective opinion of poster.
Cons
  • Charges for incoming calls and text messages
Reason of review
Pricing issue
Loss
$600
Preferred solution
Let the company propose a solution

Contact GreatCall Customer Service

Website:
Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

GreatCall Products and Services Reviews

Compare GreatCall to

GreatCall
GreatCall
1207 reviews
1.8
VS
Consumer Cellular
Consumer Cellular
1207 reviews
1.9
Compare GreatCall vs Consumer Cellular

Latest Question

GreatCall Questions
2.3
Details
I've been a Greatcall user on and off for years and while the company itself is great their new flip phones are absolute junk. The keys stick, the screen doesn't always come on when you open it, it often enters a double or even triple number when you press a key, the...
View full review
Review
#1331080 Review #1331080 is a subjective opinion of poster.
Product
Greatcall Cell Phone
Cons
  • Flip phone
Reason of review
Bad quality
Preferred solution
Offer a decent flip phone