GreatCall Reviews and Complaints
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ISSUES RESOLVED
137
TOTAL REVIEWS
$24.1K
CLAIMED LOSSES
$587
AVG LOSS
26.7K
PAGE VIEWS
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Cons
- Customer service
- Phone buttons not usable by touch
- Flat out lies as to what they would or not do
Pros
- Phones simple use
- Great concept
- Customer service
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- Latest review first
- Most helpful reviews first
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Most Helpful
Update by user Jul 25
I have been asked to provide an update. There has been NO response or concern by Great Call regarding their poor service.
My letters to CEO David Inns have been dutifully ignored.
My letters to COO Ray Morris have been dutifully ignored. My letters to CFO Brian Berning...
1 comment
I hate robo callers, too. I pay for phone service for --my-- convenience, not bothersome interlopers.
The fact that the FCC now allows providers to BLOCK spoofed robo calls means that the providers seem to be in league with theses scamming robo callers. Where are the fines assessed against these providers for --failing-- to do one of their jobs for which they are being --paid--?
Review
Service
Cons
- Robocallers
Reason of review
Robocalls NOT being blocked
Loss
$200
Preferred solution
Close business as you exist to facilitate Robocallers
Tags
GreatCall - Not a company that cares about seniors
Do not buy into this , we purchased smart phones and a monthly plan, we were specifically told if we got near our data limit we would be notified!, Well we did not receive any notification and our bill went from $87.27 to $153.35 ! when we called we were told that a robo call had been sent but not answered !!!!!!!! When complained that we were not notified as promised they said we the call went out you will have to pay We are done with this scam crap that they care about seniors and are telling anyone we know NOT to BUY INTO THEIR SO CALLED CARE
Review
Cons
- Company takes advantage of seniors
Reason of review
Not as described/ advertised
Loss
$66
Tags
GreatCall - Scam artists - DO NOT USE!!!!
They wanted my social security number and password to my ATT website. THat's a scam! I've switched phone services in the past and they never asked for this information. Guy on phone was a real *** too. Didn't want to answer my questions. Now that's a scam giveaway. THeir ad promises you can keep your old number when you switch, however, they have no control over this!
Review
Reason of review
Not as described/ advertised
Loss
$158
Preferred solution
Full refund
GreatCall - Broken service
Be aware that Great Call’s Lively GPS/fall detection devices do not work, are no longer being sold, and are the subject of a class action suit. If you have one and are paying for the service make sure to place rest calls on a regular basis. Their Customer Service reps are trained to stonewall problems. If you need a device, then test your device and it does not work then notify Great Call you are dropping the service and make sure your bank or credit card blocks further debits. If you’ve been harmed by Great Call problems the class action attorneys can be found by an internet search. PC Magazine has an 2019 unbiased review of services and medical devices that are available.
Review
Service
Pros
- Great concept
Cons
- Big problems with no working lively devices
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Tags
GreatCall in Newbury Park, California - Poor equipment
A new Jitterbug phone and the "no" button does not work. And saying "no" doesn't work. The female voice robot keeps asking if I want to delete a message. Nothing happens and I have to repeat again and again hoping it will finally work. After repeated tries it sometimes does / and sometimes doesn't. What a waste of money!
1 comment
Review
GreatCall - 911 without trying
We have had a GC smartphone for about a year and my wife only used it if absolutely needed. 1-2 calls a month. I recently needed to use and carry for an entire weekend as my normal phone broke. Twice I stuck it in my shirt pocket and next thing I know I am getting a call from a 911 operator and a visit from the police. The 5 Star app is activated so easily. I asked customer service about removing this and they say can't. That's enough. Phone off and into garbage. My new phone is die tomorrow and my wife will be betting a different one also and not a Great Call
Review
Product
Cons
- Terrible phone and customer service
Reason of review
False 911 calls
Loss
$100
Preferred solution
Let the company propose a solution
After the 2nd bill, my wife realized she was being charged a plan she didn't sign up for. After 3 phone calls to Great Call customer service she got a 'call back' and it wasn't until her 4th bill she actually saw the plan she wanted and it Did Not include the "Medical...
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1 comment
What does short In inept status mean?
Review
Cons
- Company takes advantage of senior customers
- Parasites who prey on the elderly and infermed
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
GreatCall in Reno Southeast, Nevada - Difficult and time consuming
It involved opening an account with a carrier I had used for over 10 years - no account needed. That took 3 days due to their inability to provide complete information so after trying several times the nascent account locked. Then came dealing with all of the information wanted by Great Calls. They assigned different names to things than the previous carrier. I haven't completed the transfer of my number from the old phone to the new phone. My advice go to a store and let them do it.
Review
Reason of review
Access/ activation issues
Purchased Jitterbug Smart 2 phone for my 93-year-old father, thinking it would be easier to use than his previous phone. Prior to switching, he was in a bundled family plan with my brother & sister-in-law, with another provider. GreatCall was able to port his number...
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Review
Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Have the company thoroughly research & FIX the problem or replace the Jitterbug Smart2.
Tags
As I'm now pursuing Great Call and Best Buy on another method, they are still a company that have lied, committed Perjury, filed false SEC filing, covered up Crimes on this Defective Device. The battle is now beginning to grow, I have now gotten from current and 5...
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2 comments
It's statute.
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Review
Product
I've now had a Jitterbug Flip phone for a little over two weeks. GreatCall is the only option for this phone -- unfortunately. First of all, they advertise (and this is a quote directly from their website): Call waiting, Caller ID, long distance and roaming included in...
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Review
Service
Pros
- Attractive phone
- Large letters and numbers
Cons
- Call blocking not offered or available
- Caller id advertised but not provided
- Call waiting advertised but not provided
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
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I have been having the same problem.