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1.0
Details

Update by user Jul 25

I have been asked to provide an update. There has been NO response or concern by Great Call regarding their poor service.

My letters to CEO David Inns have been dutifully ignored.

My letters to COO Ray Morris have been dutifully ignored. My letters to CFO Brian Berning...

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1 comment
Anonymous
#1707911

I hate robo callers, too. I pay for phone service for --my-- convenience, not bothersome interlopers.

The fact that the FCC now allows providers to BLOCK spoofed robo calls means that the providers seem to be in league with theses scamming robo callers. Where are the fines assessed against these providers for --failing-- to do one of their jobs for which they are being --paid--?

Most Helpful
Review
#1568333 Review #1568333 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Cons
  • Robocallers
Reason of review
Robocalls NOT being blocked
Loss
$200
Preferred solution
Close business as you exist to facilitate Robocallers
Tags
  • Robocaller Facilitator

GreatCall review: DONT WASTE YOUR TIME

1.0
Details
CANNOT ACTIVATE PHONE SO IT IS A JOKE.
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Review
#1722690 Review #1722690 is a subjective opinion of poster.
Cons
  • Did not work
Reason of review
Access/ activation issues
Loss
$15
Preferred solution
Full refund

GreatCall review: i USED TO HAVE GREAT RESPECT FOR THIS COMPANY BUT CAN SAY THAT THAT HAS CHANGED. JITTER BUG IS A JOKE,

cannot activate phone so it does me no good.
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Review
#1723452 Review #1723452 is a subjective opinion of poster.
2.5
Details
When I used a smart phone before retiring a few years ago--I was never charged for using the internet for incoming updates to my phone. I purchased a new smart2m phone based on their advertising in AARP that it was great for seniors and easy to use. They had a plan for...
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Review
#1695715 Review #1695715 is a subjective opinion of poster.

GreatCall review: Worthless phones & worse customer service

1.0
Details
If I leave my phone alone for a few minutes I lose all service. I must turn off phone and turn it back on to restart service. When I was setting up my phone I called customer service & was told that I was too stupid to set it up. After that I called for help with it losing service 1 answer was it could not happen and then they would hang up, another answer was I was an idiot and hang up. One also told me he knew everything about a phone, I knew nothing. They blamed it on the tower even though I was using a Verizon system and had driven all over the city trying to get a signal. I am going to cancel my service and go back to I phone.
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Review
#1695037 Review #1695037 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Access/ activation issues
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Poor Service

GreatCall review: Not a company that cares about seniors

Do not buy into this , we purchased smart phones and a monthly plan, we were specifically told if we got near our data limit we would be notified!, Well we did not receive any notification and our bill went from $87.27 to $153.35 ! when we called we were told that a robo call had been sent but not answered !!!!!!!! When complained that we were not notified as promised they said we the call went out you will have to pay We are done with this scam crap that they care about seniors and are telling anyone we know NOT to BUY INTO THEIR SO CALLED CARE
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Review
#1683311 Review #1683311 is a subjective opinion of poster.
Cons
  • Company takes advantage of seniors
Reason of review
Not as described/ advertised
Loss
$66
Tags
  • Robocaller Facilitator

GreatCall review: Scam artists - DO NOT USE!!!!

1.0
Details
They wanted my social security number and password to my ATT website. THat's a scam! I've switched phone services in the past and they never asked for this information. Guy on phone was a real *** too. Didn't want to answer my questions. Now that's a scam giveaway. THeir ad promises you can keep your old number when you switch, however, they have no control over this!
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Review
#1677333 Review #1677333 is a subjective opinion of poster.
Service
Greatcall Jitterbug Cell Phone Activation
Reason of review
Not as described/ advertised
Loss
$158
Preferred solution
Full refund

GreatCall review: Broken service

2.4
Details
Be aware that Great Call’s Lively GPS/fall detection devices do not work, are no longer being sold, and are the subject of a class action suit. If you have one and are paying for the service make sure to place rest calls on a regular basis. Their Customer Service reps are trained to stonewall problems. If you need a device, then test your device and it does not work then notify Great Call you are dropping the service and make sure your bank or credit card blocks further debits. If you’ve been harmed by Great Call problems the class action attorneys can be found by an internet search. PC Magazine has an 2019 unbiased review of services and medical devices that are available.
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Review
#1659817 Review #1659817 is a subjective opinion of poster.
Service
Greatcall Phone Service
Pros
  • Great concept
Cons
  • Big problems with no working lively devices
Reason of review
Not as described/ advertised
Loss
$400
Preferred solution
Full refund
Tags
  • Greatcall Service

GreatCall review in Newbury Park, California: Poor equipment

1.0
Details
A new Jitterbug phone and the "no" button does not work. And saying "no" doesn't work. The female voice robot keeps asking if I want to delete a message. Nothing happens and I have to repeat again and again hoping it will finally work. After repeated tries it sometimes does / and sometimes doesn't. What a waste of money!
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1 comment
Anonymous
#1755406

I have been having the same problem.

Review
#1622202 Review #1622202 is a subjective opinion of poster.

GreatCall review: 911 without trying

1.7
Details
We have had a GC smartphone for about a year and my wife only used it if absolutely needed. 1-2 calls a month. I recently needed to use and carry for an entire weekend as my normal phone broke. Twice I stuck it in my shirt pocket and next thing I know I am getting a call from a 911 operator and a visit from the police. The 5 Star app is activated so easily. I asked customer service about removing this and they say can't. That's enough. Phone off and into garbage. My new phone is die tomorrow and my wife will be betting a different one also and not a Great Call
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Review
#1619775 Review #1619775 is a subjective opinion of poster.
Product
Greatcall Cell Phone
Cons
  • Terrible phone and customer service
Reason of review
False 911 calls
Loss
$100
Preferred solution
Let the company propose a solution

Contact GreatCall Customer Service

Website:
Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

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Latest Question

GreatCall Questions
1.0
Details
After the 2nd bill, my wife realized she was being charged a plan she didn't sign up for. After 3 phone calls to Great Call customer service she got a 'call back' and it wasn't until her 4th bill she actually saw the plan she wanted and it Did Not include the "Medical...
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1 comment
Anonymous
#1745747

What does short In inept status mean?

Review
#1617658 Review #1617658 is a subjective opinion of poster.
Cons
  • Company takes advantage of senior customers
  • Parasites who prey on the elderly and infermed
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
  • Poor Customer Service For Device