GreatCall Reviews and Complaints
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ISSUES RESOLVED
129
TOTAL REVIEWS
$21.3K
CLAIMED LOSSES
$610
AVG LOSS
25.2K
PAGE VIEWS
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Cons
- Customer service
- Phone buttons not usable by touch
- Flat out lies as to what they would or not do
Pros
- Phones simple use
- Great concept
- Customer service
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- Most helpful reviews first
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Most Helpful
1 comment
Great Call seems to exist to facilitate RoboCaller Scammers to bother the Great Call customer base. The PAYING customer has fewer privileges than the SQUATTER RoboCallers. I cancelled my service and reported them to the FCC. My new provider has a means to BLOCK these...
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Author
SpecificJaguar870
Service
Cons
- Robocallers
Reason of review
Robocalls NOT being blocked
Loss
$200
Preferred solution
Close business as you exist to facilitate Robocallers
Tags
1 comment
As I'm now pursuing Great Call and Best Buy on another method, they are still a company that have lied, committed Perjury, filed false SEC filing, covered up Crimes on this Defective Device. The battle is now beginning to grow, I have now gotten from current and 5...
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Great Call and its Parent Company Best Buy have been selling a known defective device called Great Call Lively Mobile Plus, the device is Killing people, injuring people like ...
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Author
PissedConsumer1585106
Product
0 comments
I've now had a Jitterbug Flip phone for a little over two weeks. GreatCall is the only option for this phone -- unfortunately. First of all, they advertise (and this is a quote directly from their website): Call waiting, Caller ID, long distance and roaming included in...
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Author
DizzyCuttlefish155
Service
Pros
- Large letters and numbers
- Attractive phone
Cons
- Call blocking not offered or available
- Call waiting advertised but not provided
- Voicemail costs extra
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
0 comments
GreatCall - Payment
just want the mailing address to send the last payment
Author
PissedConsumer1577006
Product
0 comments
Quality of GreatCall Phones
We have used GreatCall for years. The biggest problem is they only offer one brand of phones. Alcatel. I guess the smart phone is OK but the flip phone is a piece of junk. My husband only uses a flip phone and hates their phone. He now uses A T & T. They should offer other brands of phones and let the customer choose the best they can afford. Customer service is ok most of the time.
Author
PissedConsumer1574569
Product
0 comments
GreatCall - Liars
They sold a defective life altering device that never did work, when they got caught they lied and lied again and again. Would never do business with either Great Call or Best Buy ever again...
Author
UtterBloodhound
Cons
- Lied and sold me a defective non-working device
Reason of review
Bad quality
Loss
$765
Preferred solution
They need to be criminally charged
Tags
2 comments
This so called medical device that is or was suppose to help we the elderly and disabled. First time it did not work, second time the operator said the devises are being recalled and too call customer service to return the device ? No one every even bothered to ask...
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What a shame that a major US company namely Best Buy and Great Call who make millions off the public, have been selling a defective product that was suppose to help anyone in ...
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Author
IncomparableBarbel894
Cons
- Anything about their defective devices and fraud
Reason of review
Bad quality
Loss
$275
Preferred solution
File complaint with US Government oversight
Tags
0 comments
GreatCall - Grannie07@actvi.net
Activate my new phones Jitterbug Flip from Amazon ?Serial # 353462077365430
Author
UnaccountableBaskingShark
0 comments
GreatCall - Hard sell, poor service
in 2018 my mother bought a Jitterbug Smart phone off their newspaper ad. She then would not actually use it. It was too late to return the phone an Great Call would not refund the monthly fee. They did however offer $50 discount on the Lively device--push button necklace. I tried that, but again my mother wouldn't use it so I cancelled the service. Six months later I tried to reactivate the device for my mother-in-law. Low and behold, "technology has changed and they can't re-activate an old device". The same goes for the Jitterbug phone sitting at my house. That line sounds very suspicious to me and I think they just want to sell new devices.
Author
ColorfulStickInsect803
Product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Let the company propose a solution
Tags
0 comments
GreatCall - Battery can't be changed
My roommate is on her 4th GreatCall phone. The 1st one stopped working, and had all kinds of bugs. For the 2nd and 3rd ones, the phones stopped charging, and it turns out you can't change the battery; they have to send you a new phone -- for a price! They charged her $50 for new phone, but meanwhile she had to buy a Tracfone so she could communicate w/the outside world. If the phone had been normal, she would have bought a battery for $40 and had done w/it. Also, they send the new one 1st, then you send the old one back; there's no attempt to transfer info onto the new phone. What a racket!
Author
PissedConsumer1557761
Product
Companies Similar to GreatCall
0 comments
GreatCall - Cancellation of service
want to cancel service acc#3357061, why should I have to pay a company $35.00 too do it.
Author
NotedPointer521
Product
Reason of review
phone speakers
Loss
$105
Tags
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I hate robo callers, too. I pay for phone service for --my-- convenience, not bothersome interlopers. The fact that the FCC now allows providers to BLOCK spoofed robo calls me...