Great Wolf Resorts
Great Wolf Resorts Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Wolf Resorts has 1.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Indoor.
Cons: Everything about the lodge.Recent recommendations regarding this business are as follows: "Don't visit the Poconos one", "Please please please check both sides of the mattress", "You may lose all your stuff in the facility", "Don’t stay at Grapevine.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Great Wolf Resorts has 1.4 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Indoor.
Cons: Everything about the lodge.Recent recommendations regarding this business are as follows: "Don't visit the Poconos one", "Please please please check both sides of the mattress", "You may lose all your stuff in the facility", "Don’t stay at Grapevine.".
Consumers are not pleased with Diversity of Products or Services and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Was so very disappointed
They updated the resort expanded new buildings but when you walk in it lost its nostalgia there's no more characters there's no more big tree magic quest was absolutely horrible they've changed it was not worth it and probably will never go back. The whole point of being at Great Wolf was to feel like you're in a lodge and not in a fancy schmancy hotel.
- Everything about the lodge
Preferred solution: Let them know they did a horrible job
User's recommendation: Don't visit the Poconos one
Concord, North Carolina
Compliantj
I found black mold on the under side of our mattress I only found it because the pull out bed was broke
Preferred solution: Great wolf said they would compensate me and they have not nor have they returned my calls
User's recommendation: Please please please check both sides of the mattress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gilbert, Arizona
No reply to my complaints on their security issues
Our shoes were lost in the pool area and the facility security guy used aggressive body language and words to me the customer instead of to the people who stole the shoes. I felt life-threatening from the security guy.
Almost call 911. The security team have absolutely no respect for the customers and are NOT professional.
User's recommendation: You may lose all your stuff in the facility
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grapevine, Texas
Review and Disappointment
This is my first time bringing in my kids on a vacation for advertised great indoor park and service at Grapevine. I thought for the $1500+ charged for couple days of stay; it will be a resort like promised online.
- Basic cleaning services are not available even after requesting.
- The check in folks are rude and unhelpful at best.
They did not even bother to offer to find a cart for self luggage handling but just pointed at two locations where they can potentially be found. No instructions for parking. No introduction to the park or a smile even for families to be welcomed.
- the rooms are cleaned below par with stains from prior visits.
I wish I knew how bad the resort is run before wasting money on a weekend that is hard to find amongst my own busy physician practice.
I will never stay or personally recommend anyone to stay here. The advertised hospitality and wolf paw welcoming is not what u see on the ground.
- Indoor
Preferred solution: Let the company propose a solution
User's recommendation: Don’t stay at Grapevine.
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