Inga M Mns

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Verified Reviewer

Was so very disappointed

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They updated the resort expanded new buildings but when you walk in it lost its nostalgia there's no more characters there's no more big tree magic quest was absolutely horrible they've changed it was not worth it and probably will never go back. The whole point of being at Great Wolf was to feel like you're in a lodge and not in a fancy schmancy hotel.
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Cons:
  • Everything about the lodge

Preferred solution: Let them know they did a horrible job

User's recommendation: Don't visit the Poconos one

Noelle F Gym
map-marker Concord, North Carolina

Compliantj

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I found black mold on the under side of our mattress I only found it because the pull out bed was broke
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Loss:
$120

Preferred solution: Great wolf said they would compensate me and they have not nor have they returned my calls

User's recommendation: Please please please check both sides of the mattress

Henry Z Mus

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Verified Reviewer
| map-marker Gilbert, Arizona

No reply to my complaints on their security issues

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Our shoes were lost in the pool area and the facility security guy used aggressive body language and words to me the customer instead of to the people who stole the shoes. I felt life-threatening from the security guy. Almost call 911. The security team have absolutely no respect for the customers and are NOT professional.
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User's recommendation: You may lose all your stuff in the facility

Ahmed C Dat

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grapevine, Texas

Review and Disappointment

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Great Wolf Resorts - Review and Disappointment
This is my first time bringing in my kids on a vacation for advertised great indoor park and service at Grapevine. I thought for the $1500+ charged for couple days of stay; it will be a resort like promised online. - Basic cleaning services are not available even after requesting. - The check in folks are rude and unhelpful at best. They did not even bother to offer to find a cart for self luggage handling but just pointed at two locations where they can potentially be found. No instructions for parking. No introduction to the park or a smile even for families to be welcomed. - the rooms are cleaned below par with stains from prior visits. I wish I knew how bad the resort is run before wasting money on a weekend that is hard to find amongst my own busy physician practice. I will never stay or personally recommend anyone to stay here. The advertised hospitality and wolf paw welcoming is not what u see on the ground.
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Pros:
  • Indoor

Preferred solution: Let the company propose a solution

User's recommendation: Don’t stay at Grapevine.

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