New Reviewer

Frustrating and shocked with how you all do business

My fiance was hit by one of your insured truck drivers whom was at fault.your agent deemed his vehicle is totalled after never physically looking at it gave him a rental but stopped that .now how in the *** is he supposed to drive a totalled car to work ??Nah *** no he should be in a rental and your ins co should have paid his car off by now but someone is dragging their *** and it's not fair,it's not right nor is it going to be put off any longer David Lucas is my fiance and we are going to request a supervisor or contact the insurance commissioner and lawyer to get this settled the accident was March 1 that's insane
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1 comment
#1742962

How did this get resolved? I was hit by a driver thank god car not total but I am being given a totally hard time without s lawyer as the accident is considered minor which whenever a semi truck hits you it’s never minor or to be taken lightly the agents are very rude and disrespectful at this company

ID
#1503567 Review #1503567 is a subjective opinion of poster.
Location
South Sioux City, Nebraska

Bad customer service

I have had a bad experience working with Mark Brinkman. He did not listen to what I had to say, always thought he was right when In fact Mark Brinkman was wrong on several occasions but never took ownership in his misunderstanding of the situation. He would continue to go after others when he was in fact in the wrong. Mark Brinkman is nothing short of a bully and condescending to others. I would not recommend working with this person.
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1 comment
#1472254

I have worked with Mark Brinkman and I have always found him to be courteous, attentive, and customer oriented. He is one of the best safety reps I have ever worked with.

John Chrusciel Jr. Director of Compliance.

Intermark Transport. Mundelein, IL

ID
#1220643 Review #1220643 is a subjective opinion of poster.
Service
Great West Casualty Company Customer Care
Reason of review
Poor customer service

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