Delroy Tge
map-marker South Sioux City, Nebraska

Frustrating and shocked with how you all do business

My fiance was hit by one of your insured truck drivers whom was at fault.your agent deemed his vehicle is totalled after never physically looking at it gave him a rental but stopped that .now how in the *** is he supposed to drive a totalled car to work ??Nah *** no he should be in a rental and your ins co should have paid his car off by now but someone is dragging their *** and it's not fair,it's not right nor is it going to be put off any longer David Lucas is my fiance and we are going to request a supervisor or contact the insurance commissioner and lawyer to get this settled the accident was March 1 that's insane
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1 comment
Venetia Tqx

How did this get resolved? I was hit by a driver thank god car not total but I am being given a totally hard time without s lawyer as the accident is considered minor which whenever a semi truck hits you it’s never minor or to be taken lightly the agents are very rude and disrespectful at this company


Bad customer service

I have had a bad experience working with Mark Brinkman. He did not listen to what I had to say, always thought he was right when In fact Mark Brinkman was wrong on several occasions but never took ownership in his misunderstanding of the situation. He would continue to go after others when he was in fact in the wrong. Mark Brinkman is nothing short of a bully and condescending to others. I would not recommend working with this person.
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Reason of review:
Poor customer service
1 comment

I have worked with Mark Brinkman and I have always found him to be courteous, attentive, and customer oriented. He is one of the best safety reps I have ever worked with.

John Chrusciel Jr. Director of Compliance.

Intermark Transport. Mundelein, IL

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