Great Lakes Lawn Care Reviews

Email sent to Great lakes 18Aug15 at 12:21. My main reason for contracting your service was weed control. Fertilizer, overseeding, etc were an added bonus in my eyes. At this time, I have at least twice as many weeds in my lawn as I did last year and at the start of this year. To date, one weed control has been done (on June 1st). That is the last time that I have seen anyone from your company. I was not told to call back for a respray of the weed control when the weeds recovered and became healthy again (which they did after about 4 days). I still have my invoice for that, it only gave some general information and said not to cut or water for at least 3 hrs., and to allow 14-21 days for full effect. I would like to reiterate that I have had service since June 1st. I received at some point a phone call from your company wishing to sell me overseeding and aeration. I agreed to this service for a rate of $110.00. The overseeding was done, the aeration was not, I accordingly did not pay the bill. I received a telephone call from you about the bill being past due. I pointed out that the work had not been done, I was told it was “an office oversight” and would be rectified. A week later I received an email in regards to the bill not being paid. I promptly emailed back stated that the work hadn’t been done, and that I had believed this had been dealt with by my telephone call. I received a reply email stating that it was an office oversight, it was too late in the summer to do the aeration. The aeration would be done a mini reseeding in the fall. There would be no charge for the reseeding. A week ago, I received a telephone call from Toby in your collections department about this same bill. I again explained all of the above. He checked the account, saw notes on it confirming what I had told him. He also said that we were seriously overdue for service and that he was going to bring our account to someone’s attention. He asked me to call him back if I did not receive a phone call within a few days. I did not receive a phone call, however on the 12th of August I received an email stating that you would be out to do weed control and fertilize on the 13th weather permitting, 14th if the weather was bad. The weather was fine both days, no one has shown up, nor did they have the courtesy to call or email. I accordingly called Toby on the 17th, received his voice mail. I left a message and have not heard back. I received a further email on the 14th advising that someone would be out for grub control on the 17th (yesterday). No one attended. Again no telephone call or email. Last evening I receive a phone call telling me that someone would be out today to do the weed control and fertilizing. I asked about them not showing last week. The person on the phone had no idea what I was talking about. Later last evening on the 17th, I receive a further email telling me that they will be out today to do a reseed. It is now 12:20 p.m., I am anxiously awaiting the arrival of your entire staff to perform fertilizing, weed control, seeding (which I thought was not a good idea with weed control) and grub control. I do not believe that I have ever been so disappointed in a service. Email received from Great Lakes at 2:41 p.m. This is a courtesy notification from Great Lakes Lawn Care to let you know that we will be out to do your Grub Management Aug 19th, weather permitting if not we will be out the next day. We would like to remind you to clean up your yard of any debris or objects that may prevent a complete application. It is very important that this application is watered in within the first 24hrs. If you need to reschedule this application please call us by 7:00 am tomorrow at 1-80*-661-****. I think they are just messing with me now.