Poor Equipment, Damage Lawn Sprinklers

My experience was with the Brantford office. Once you get on their work list, this company is ruthless for coming to your home, completing work and then expecting you to pay with no prior authorization. Beyond that, their equipment barely does the job, aerating for example - it must be due to all of the lawn sprinkler heads they damage due to the fact that you get no call to say they are coming. What a nightmare......this is not a company that I would recommend to anyone for any of their services. For the second year in a row I have called them and told them to stay away next year and any year going forward.
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ID
#1377521 Review #1377521 is a subjective opinion of poster.
Location
Hamilton, Ontario
Reason of review
Bad quality
New Reviewer

Great Lakes Lawn Care- horrible company

This is the worst company I have ever dealt with. They literally destroyed my lawn, and they would not take responsibility. Now I have to lay a new sod that will cost me from $ 400 to $500! Very disappointed.
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ID
#1286231 Review #1286231 is a subjective opinion of poster.
Reason of review
Bad quality

Good at making my weeds strong and healthy.

I hired this company to improve my lawn. Although they showed up and supposedly performed the necessary spraying, my lawn has only got worse since they assumed responsibility for it. Although the grass in the lawn did improve somewhat, the weeds just took over. Never saw a single dead *** after Great Lakes had supposedly sprayed for them. When I did actually see them spraying my lawn, they ran around so quickly that I doubt they got much of anything on the grass. The weeds just got healthier over large areas of the lawn. Any attempt to rectify the problem resulted in a respray which resulted in the same problem, that being the weeds prospered instead of dying. Terrible customer service and a lousy product.
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1 comment
#1773323

It seems like they spot spray my lawn for the weeds and miss a lot, dilute the weed control chemical or both as my weeds are strong as ever. I have tried them for about 5 years and each year I noticed that I have an increasing number of weeds.

Not a good trend.

I think they have increased their prices by a lot for the 2020 summer season and there is no way I am continuing as there were still a lot of weeds on my lawn even after asking for a re-spray. This next season, I am going back to doing it myself.

ID
#1083062 Review #1083062 is a subjective opinion of poster.
Cons
  • Product does not kill weeds and does not fertilise grass
  • 890
Reason of review
Bad quality
Preferred solution
Price reduction

Don't pay up front

I payed for the year and have had several problems. I keep receiving an invoice even though I have called twice and report to them I have paid in full. I also share a lawn with my neighbor and the agreement was to include his lawn. They have yet to do his side. This is the 4th application. Called to complain and received every excuse you could think of. They at one point tried to blame me as they had no record of my complaint. How strange? I wanted a refund for not abiding to the contract but that was denied. They said I was being unreasonable. My advice. Stay away from this business. Do not prepay. They did refund me a very small portion however I canceled their service and because the manager was so rude they have lost my business.
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2 comments
#1332092

This is the worst company to deal with!. They take your money and they don't come out to spray.

I have been calling them for a couple weeks now and they keep telling me they're coming out... I will never use this company again and I suggest anyone who is thinking of using them, to reconsider..

The person who answers the customer service line is not very customer orientated!. Very bad business...

#1185093

I have never had any problems with them. They do a wonderful job.

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ID
#869711 Review #869711 is a subjective opinion of poster.
Location
London, Ontario
Cons
  • Did not provide service i paid for
  • I did not receive what was quoted
Reason of review
Poor customer service

Very discouraged with service