Great Lakes Home Renovations Reviews
1.2K CLAIMED LOSSES
2 TOTAL REVIEWS
This is a review of Great Lakes Renovations of which we recently had a bathroom renovation done as of Sept, 2019. This was a project completely planned and approved by my wife and had only minimal involvement by myself. Jessie was the primary contractor doing the work, and his work was exceptional. We enjoyed his involvement and his dedication to doing a great job! The job was a 20,000 renovation of a 1960 bathroom approximately 10 by 6 feet in size. The floors and sheet rock were removed and replaced, the shower was built from scratch, and overall the job was great! So here is my complaint and the reason why I would not bring on or recommend Great Lakes Renovation to others. The sales pitch was as expected, and the cost was estimated on the high end for this size bathroom remodel. My wife viewed this as her dream bathroom, and she came up with all the design and paid in cash! The problem we encountered was not with quality of work, but with the project management staff who placed unrealistic timelines to finish the project, did not run an effective team for the job, and did absolutely nothing to find a resolution to a misunderstanding between my wife and the sales person who wrote up the contract. The understanding was that only the ceiling would require painting and all other surfaces would be treated with the job being complete when the contractors signed off. As it came about it was discovered that three walls were to be unfinished and we would need to paint the walls upon completion. The original salesperson had left the company, and no one could confirm my wife interpretation of the contract, but the contract stated unfinished walls, and no one would hear my wife’s concerns about having an incomplete 20,000 remodel project! The job has now been signed off on, and Brandon who was the manager of the project never responded to my complaints that his customer service skills failed at offering some type of resolution. They simply demanded full payment and even sent the workers to complete the work on Saturday so they could move off to another project on Monday. I come from a project management background and can honestly say they did not plan adequate time to complete this project on time. They pushed the employees to make up for inadequate planning and p[project preparation, and the customer service aspect of this job left my wife in tears and scores a complete failure! That’s it! While workmanship was great, that is only due to Jesse who performed the work! Management on this job fails miserably as well as communication and planning between sales staff and project planning. I will not recommend this company to anyone simply due to those who run the company.
Reason of review
Poor customer service
Nothing- resolution should have been made up front on original complaint
Dont use bath planet/great lakes remodeling
had acrylic tub installed over existing tub cost almost 6000 water leaked in between tubs after only 3.5 years great lakes remodeling would not repair said only two year warranty so lifetime warrany is flat out lie had to have torn out cost over 1000 to replace again product and haphazard intallation never again contact with great lakes was frustrating owner was contacted never called back guess dan and mary dont give *** brandon at great lakes said he was sure that his lawyer would disagree with my interpretation of lifetime warrant as not just two years maybe they meant the life time of a frog?
Reason of review
Poor customer service
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