map-marker Boise, Idaho

Wont get bids or return calls

I am a property manager and I have used great floors for over 10 years. The last 3 years I have tried to get them to give me bids on flooring and they seem to never get to them and in turn makes me look bad to my owners. I have called and called and they never call me back. I will no longer use them and or recommend them to anyone. When Seth worked there everything seemed to be perfect and awesome service. But since he has left it has gone to ***. It really sucks that I have to now find a company that can do the job.
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Reason of review:
Poor customer service
1 comment

You have got to be kidding. This company is alway on time, responsive, and always the lowest price.

I have never once had a problem even when I asked them to start a whole house a 4pm and have it finished by 9pm so our resident could move in. You had to impose very unreasonable demands or not pay your bills for them to step away. I even forgot to pay a bill for 7 months and they didn't even say a word.

Whatever happened had to be extreme for them not to do your work.

map-marker Spokane, Washington

This place is horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is a horrible place. Do not do business with them you will be disappointed. We had them to our kitchen and bathroom so we can sell it and they destroyed the house. We had painted to house and did so much to sell it and they destroyed it. They ruined the paint destroyed the floor that we just put in. They chipped the wall, and didn't even finish the floor. There was bubbles in the floor and when we tried to talk to them they refused to listen. They are the worst company out there. DO NOT HIRE THEM.
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Reason of review:
Everything here

Preferred solution: Deliver product or service ordered

map-marker Federal Way, Washington

Terrible employee relations

Canceled medical insurance after employee gave notice to quit. Employee's check was charged for half a month of insurance on the 5th of the month, Great Floors canceled employees insurance on the 31st of the previous month, even though employee's last day of work was on the 4th of the following month. Employee gave notice one week in advance to have last day of employment on Feb 6th, Great Floors stated last day as the 4th, because employee had 2 days scheduled off, and was not entitled to pay. Also, bonus earned in December of 2012 was to be paid on February 5th check, great floors said since employee's last day was the 4th, they did not owe employee the bonus. What a terrible employer. Beware of false promises from management.
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map-marker Puyallup, Washington

Great Floors Should be called ***

Poor customer service, didn't call when my order arrived, got my order wrong I am very unhappy with Great Floors in Lacey, Washington. I placed an order for sheet vinyl on Monday, September 17th, 2011. The sales representative did a good job, processed my order and told me they would call me when the order arrived (estimated two working days). The following week I contacted Great Floors in Lacey and was told the order had been in for days along with no apology for failing to call. I picked up my order; the employee that loaded it on my truck had me verify the order and sign. That weekend I prepared two bathrooms where I planned to replace the floors. I unrolled the vinyl and found out it was cut 6 feet short. I drove back to Great Floors in Lacey, WA just to stand at the front desk while workers walked by me or sat at their desks. I walked over to a worker at his desk and had to ask him to assist me. He verified my situation by looking on his computer then told me I would have to wait for the salesman I had originally worked with to return from his lunch break. Can you believe it? "Really pissed me off". I ask for and talked to the shift manager; he corrected the situation but with no apology or compensation. I cannot support a company that doesn't value customers and/or their valuable time. These guys turned a one day job into two.
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