New Reviewer

Resolved: Jacuzzi SPA issues

Great Escapes Pool and Spa - Jacuzzi SPA issues
Great Escapes Pool and Spa - Jacuzzi SPA issues
Great Escapes Pool and Spa - Jacuzzi SPA issues
Update by user Oct 14, 2019

WRONG BUSINESS

Original review posted by user Oct 14, 2019
Bought a $9000 Jacuzzi and the first time using it the foot Jet broke, they came out to fix next day and said they need to order a part. 1 Week later they say they can't get the part ( 2019 Jacuzzi ?) so they need to replace the Spa. 3 weeks go by the come to deliver the new spa and get stuck in my Yard and tear up my lawn and say we can't deliver today. I submitted pics to Great Escape and still no one has even contacted me. USE AMERICAN SALES much better sales and service!
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Resolved
ID
#1679873 Review #1679873 is a subjective opinion of poster.
Location
Black Point, South Australia
Pros
  • Good price
Cons
  • Bad service
Reason of review
Damaged or defective
Loss
$9000
Preferred solution
Let the company propose a solution
New Reviewer

Great Escape Pool and Spa Service has lousy customer service!

Great Escape Spa and Pool has lousy customer service. I called for a pool closing and when the appointment day came, it rained. Okay so they phoned and said they would be out either the next day which was Friday or the day after, Saturday. Now it is Sunday. I haven't received alone call since Friday and they have not responded to my calls. Their prices are reasonable but their customer service and the way they treat me is uncalled for and rude. Don't contract with them for any service. I called for the owner/manager to see what was wrong with my cleaner. He charged me $125.00 and now it's not working again. He doesn't explain what he did to fix it. Watch out women. He will take advantage of you!
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ID
#539703 Review #539703 is a subjective opinion of poster.
Location
Manalapan Township, New Jersey
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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