Great Eastern Resorts Reviews

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Fraud

The contracts was incorrect. When I wanted to cancel, nobody returned my phone calls (multiple phone calls). When I sent certified mail with return receipt, nobody picked it up. When I finally spoke with the manager, Bonnie who said she is the one who process the cancellation, she told me to call the post office myself because she did not received the package. The tracking number shows the package was arrived and waiting for pickup 1 week ago. No help. No responsibility what so ever. What kind of the business is it?S

User's recommendation: Don't be a customer! There is no services!

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ID
#2062162 Review #2062162 is a subjective opinion of poster.
Location
Aledo, Texas
Loss
$759
Preferred solution
Full refund
New Reviewer

Terrible place

Why would you keep a place open like this during a pandemic? You are putting all your workers and visitors in danger. Since your salesmen smell like alcohol and weeds and driving them round I guess you all don't have problems putting peoples in danger.

User's recommendation: No stay away.

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ID
#1886321 Review #1886321 is a subjective opinion of poster.
Product
Great Eastern Resorts Facility
Pros
  • Nice mountain
Cons
  • Too wack
Preferred solution
Apology

Nothing great about Great Eastern Resorts

I was called by Great Eastern Resorts to tell me my entry at the Edison NJ Home Shows was selected and I was eligible to visit Massanutten and receive a free stay and a voucher for a return visit within 6 months. The phone agent told my wife and myself that we would have access to everyting. We looked online and saw there was a waterpark and based on the call we were lead to believe that it was included. I wish to say we were mislead. We could get a discount to the water park but tickets were not included. Also we were told that at check in that we would be given gift cards of the amount of the deposit $75.00 and an additional $125. At check in we were told that we will get the gift card after we take the tour. Regarding the tour. We have not been on it yet but it is scheduled for 8AM Tomorrow. When we spoke to the person on the phone we were told we could take the tour whatever time we wanted but at check in they notifed us that 8am was the only time for the tour. We told them that my wife has mobility issues and we need a handicapped room with a hand held shower. Like everything else promised this did not occur. To get into the "hotel" there were two steps to go up. Once inside the bathroom did not have a hand held shower and my wife and I had to sleep in two separate beds because the beds were too small for two people.
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1 comment
#1390402

Get something for free and complain about the service.

Whiner.

You want some cheese to go with that whine ?

NO?

Why, because it isn't free ?

ID
#1129795 Review #1129795 is a subjective opinion of poster.
Service
Great Eastern Resorts Vacation Ownership
Reason of review
Lies, Lies and more lies

Gave away our unit

We have enjoyed many trips to massanutten. When we showed up on a Friday night in the pouring rain with guests .....they had given our unit away. They said we did not fax back a letter to reconfirm we wanted our week. When we had tried to fax and it did not go through we called and they said oh don't worry about it. Also what company doesn't use email or text in this day and age. They gave us a unit for the night smaller then ours and one person had to sleep on the floor since they never sent the cot. We got switched again the next day again to a two bedroom and were told if we didn't like it maybe someone should drive home! WHAT!!! No one ever contacted us again. We had ants,the air conditioner went out. I'm sending every person I can find a letter including Matthis Smith. I'm pissed!
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1 comment
#1433222

Who uses Faxes still?

ID
#1083996 Review #1083996 is a subjective opinion of poster.
Location
Mcgaheysville, Virginia
Service
Great Eastern Resorts Vacation Ownership
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
I want our annual dues back plusI also want whatever they made from renting out our unit.

Great Eastern Resorts Vacation Ownership Review from Pulaski, Virginia

I reluctantly purchased a timeshare because my then husband and kids fell in love with it. He kept it when we divorced when the payments and maintance fees got behind it fell in my lap. Its a stay once every two year deal. I been paying more than the monthly payments we agreed to trying to catch up for 3 years now. Cant use it if its not current lost 2 stays so far on their payment arrangement. Dont make the mistake of ever buying a timeshare. Vacation when and where you want not this.....
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ID
#859540 Review #859540 is a subjective opinion of poster.
Location
Pulaski, Virginia
Service
Great Eastern Resorts Vacation Ownership
Reason of review
Problems with payment
New Reviewer

No Statements

We bought a time share at Massanutten and I really enjoy mystays there. What I don't enjoy is the monthly payments. When we purchased the time share we agreed to allow them to take money out of bank account automatically on a certain day of the month. What I didn't realize is that they were not going to forward us any statements so we could see hoow much we owe. Every time I try to get in touch with the finance company they patch me through to some guys voice mail. He never answers nor does he return phone calls. Rarely does a secretary anwer the phone. I feel violated because I can't see what I owe. I would like to pay it off and be done with it but no one can provide me with an accounting of what I have already paid. I am goind to be forced to change account numbers to force them to get in contact with me. I feel like I'm being ripped off.
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4 comments
#986142

Call (800) 937-**** for your account number (if you don't already have it).

Go to https://massanutten.myaccountinfo.com/ and create your account.

They don't send monthly statements, but you can view everything you could possibly need to know about your account online (including the unreasonably high interest rate). They sent out a letter about setting up your online account, I think.

That, or I read my packet when I purchased.

Hope this is helpful. Quit complaining and figure it out.

#940916

I've never received a statement. I just recently had to email them to ask for a balance/payoff.

#856197

i'm with massanutten also.....try this contact number for your balance...1-80*-***-****...ext 141..ask for trish....another to try is...1-43*-***-****...good luck, hope these work for ya

#837172

So have you received your statement yet? I plan to write a letter.

Are you interested in joining a group with the same purpose. We want a statement.

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ID
#421773 Review #421773 is a subjective opinion of poster.
Location
Finksburg, Maryland

Great Eastern Resorts

I too am a timeshare owner but through Great Eastern Resorts - dummy me bought 2 weeks of timeshare (it was such a bargain) they did not even begin to tell the whole story of owning this expensive, useless piece of nothing. Can never get a week when I want it even at my home resort - have had to pay to combine two years' weeks and still don't have enough "trading power" to get a vacation in late 2012. I think a class action suit is a perfect idea. Who do we talk to to get this thing started. All lies and I feel like I have been scammed from the beginning. DO NOT buy a timeshare ever - but if you are a happy timeshare owner, I'll sell mine real cheap.
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4 comments
#1163998

DO NOT BUY A TIME SHARE EVER!!!!!!!!

#1108841

I too am a newbie and want to get out...How is that class action law suit coming along?

#260793

I too am in the same opinion! You can not find anywhere even a year out.

RCI is useless, the web site is down more than up.

And They have no buy back program. Then tell you the unit costing !8,000.00 is now only worth $300-$4000.00!

#260792

I too am in the same opinion! You can not find anywhere even a year out.

RCI is useless, the web site is down more than up.

And They have no buy back program. Then tell you the unit costing !8,000.00 is now only worth $300-$4000.00!

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ID
#223416 Review #223416 is a subjective opinion of poster.
Location
Lawrenceburg, Indiana
Service
Great Eastern Resorts Vacation Ownership

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