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Dissatisfied customer

1.6
this company makes alot of promises but falls short on keeping them.measurements were taken and project was slated to start late march and it did but wasnt complete. a job that was supposed to take a week is now in its 7th week. calls to their so called contractor are brushed off with maybe we will be out next week. calls to the office and iam told we will get right back to you and then your ghosted no response back.

User's recommendation: look somewhere else. we will be replacing our windows soon and wont use them.

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#3606801 Review #3606801 is a subjective opinion of poster.
Location
Oak Lawn, Illinois
Preferred solution
Deliver product or service ordered
New Reviewer

No delivery in sight

2.3
Update by user Jan 02, 2022

Well the company contacted me the same day under the apparent guise of other reason. Nevertheless it did help to expedite and finally get it resolved. It was completed on Dec 27th something that suppose to have been done in August!

Original review posted by user Dec 03, 2021
First of all I don't like leaving negative reviews but this company has tested limits of my patience. I went through the ordering process back in end of May of 2021 and was promised it will be delivered by August. Despite the long delay I went with them due to their professionalism. Now it's December and have absolutely nothing to show for. I wanted the patio netting done to enjoy the outdoors and didn't mind the high cost for the enjoyment it would bring. Now I have already paid more than half of the cost as per their billing policy and stuck with them and at their mercy as I can't even go with other companies unless I decide to forgo the > 5k that I have already invested. Not sure what kind of business philosophy they have or any concept of contractual obligations, I would not recommend this company if you expect to see your project done in any reasonable amount of time.

User's recommendation: Go with a company that can deliver and keep their words.

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#3120612 Review #3120612 is a subjective opinion of poster.
Pros
  • Professionalism in the beginning
Cons
  • Unacceptable delays unable to keep their words on deliverance
Loss
$5000
Preferred solution
Full refund
New Reviewer

Dissatisfaction with their work (or lack of )

1.1
Contracted with Patio Enclosures (AKA Great Day). That should have been the first clue. They wrote up my contract in June and collected $15,000.00. Then it was several months before we heard from them again. They finally came and started the job and then nothing for another month, collecting another $15,000. It is now November and they only have part of the frame up. They are a scam, writing contracts and collecting down payments in order to stay afloat. If you know what's good for you, you'll search out another company because Great Day is the worst I've seen in a long time. I'm not paying another dime until they finish my room. Now I know why they encouraged me to do 1 year same as cash. They can pull from the finance company.

User's recommendation: STAY AWAY FROM GREAT DAY IF YOU WANT TO HAVE A GREAT DAY.

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#3021970 Review #3021970 is a subjective opinion of poster.
Pros
  • Fast talkers
  • Deceptive info
Cons
  • Timeliness
  • Poor communication
Loss
$30000
Preferred solution
Price reduction
New Reviewer

Resolved: Unsatisfied with customer service

3.5
Update by user Nov 17, 2021

Company fixed the issue and I have been provided with apology. Great Day responded immediately to my post.

I then heard from local office.

I received my screen and all is well. Thanks.

Original review posted by user Oct 17, 2021
moOverall, I love my three season porch. Patio Enclosures installed it about 20 years ago and we have never had a problem until now. Back in June I was quoted a price to change the wheels on one of the sliders. We also needed a total new screen as the frame was not sliding correctly. The wheels were installed, however almost five months later and I'm still waiting for the screen. I have made many calls, left messages, but have not received an answer on my screen. We had thought about upgrading the glass to double pane, but this experience is holding us back from doing this. I'm so disappointed in this company. Mary Hogan Falmouth, MA
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#2979604 Review #2979604 is a subjective opinion of poster.
Location
Taunton, Massachusetts
Pros
  • Love my 3 season porch
Cons
  • Lousy comunication
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

To let people know the way the company operates

I want to caution anyone that is thinking of going to work for this company. As they are not honest and they won't pay you
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#2780290 Review #2780290 is a subjective opinion of poster.
Loss
$450
Preferred solution
Let the company propose a solution

Poor customer experience

1.1
Yup, similar scenario here. Product comes damaged from their factory, amateur install team, half way through the install they tell me they don't have everything...I've been waiting over 2 months now for them to wrap up this project. Non-existent customer service, all calls go to voicemail, they don't answer messages or emails. And with all that, they're expensive! Just terrible all around.
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#2709418 Review #2709418 is a subjective opinion of poster.
Location
Lake Zurich, Illinois

They NEVER had all materials needed at start and almost never answered the phone or returned messages in a timely manner.

2.5
They install sun rooms/patio enclosures under the Patio Enclosures name. Once construction started delays were caused by not having all materials for the installation crew INCLUDING the Amana A/C unit. In fact, after completing my patio enclosure, I was told the A/C unit would not be available for three weeks. They rarely answered my phone calls and did not return messages left in a timely manner. They sent a crew that, I believe, had never installed the in wall A/C and did it incorrectly. The result was it would not cool. This was in late May. I finally got them to send an Amana authorized repair man July 2nd who corrected the problem. I finally called Patio Enclosures, Inc. in Ohio who got them to get the A/C fixed after more than a month of trying. I will say that I am very satisfied with the fit, finish, and workmanship of the materials used in the patio enclosure. I will say that the

User's recommendation: Do not expect the person answering your call to act timely or act like they care about your problem.

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#2652125 Review #2652125 is a subjective opinion of poster.
Location
San Antonio, Texas

Very bad service!

1.0
Great Day took over Patio Enclos they will not fix a patio sliding window that was guaranteed for life. will never use this company !
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#2581954 Review #2581954 is a subjective opinion of poster.
Location
Midland, North Carolina
New Reviewer

The wanna be company

1.0
to start my job started in April was to be 3 to 5 days to complete here it is oct 31 still not done no detail to work I was former carpenter there top installer came out two times when he left my door was put back in 1/2 inch out of level so many cant list. Very pissed
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#1695868 Review #1695868 is a subjective opinion of poster.
Service
Sunrooms And More Installation
Cons
  • Length of time
  • Terriblework
  • Lousy comunication
Reason of review
Work Experience or Job Application
Loss
$5000
Preferred solution
Price reduction

Horrible experience since day 1. Lies and deceit.

1.0
Many things happened including poor workmanship, incorrect install, sub contractors which were promised not to be used. Structural parts of house were removed by company and no permit was filed with the town.
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#1116143 Review #1116143 is a subjective opinion of poster.
Reason of review
Bad quality

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