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Poor Service

Grazia Italian Kitchen - Poor Service
Grazia Italian Kitchen - Poor Service
Grazia Italian Kitchen - Poor Service
Update by user Aug 10, 2021

No one has contacted me. This is very disappointing because e are local and have supported them since they opened. Never again.

Original review posted by user Jul 11, 2021
Last wk placed a $100 order on Uber eats WELL BEFORE lunch. It should have been delivered by 12:45pm. We heard nothing we called. We were told they dont use only Door Dash and maybe the ipad was accidentally activated. Talked to the manager named Adam, and then mysteriously the order was canceled. So then we go to door Dash and cant place an order because it wasnt turned on the iPad. Call back Adam turned it on and they didnt have what we wanted on the online menu. So then we called back Five minutes after three and they would not honor the lunch menu even though we started with all of this at 11. Someone goes to pick the order up and asked to speak to Adam and he conveniently was not available.AM

User's recommendation: Be mindful of the people running the shop now.

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ID
#2673830 Review #2673830 is a subjective opinion of poster.
Location
Pearland, Texas
Pros
  • Close and typically good
Cons
  • New manager and employees fluster quickly
Loss
$50
Preferred solution
A refund in the difference of the lunch menu for what we ordered and what we ended up paying. Because we ordered well before the lunch menu was over. And if Adam hadn’t been hiding in the back we would’ve gotten him to adjust it when we came.

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