Gray Point Homes Reviews
2 TOTAL REVIEWS
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Unfortunately, we decided to buy a home based on the model and then found that what we were given was far from it. Gehan Homes which owns Gray Point was rushing to close the sale at the end on 2018 even after our completed responses that we thought the home was not going to be ready. Indeed it wasn't ready. Our problem was we agreed to close with the understanding that it would be completed within 30 days for us to move in. As of today. 07/08/19 we are still dealing with major issues, from painting, doors not closing, cracks, closet rods that fall when you hang anything, tubs that were stained and damaged and yet were installed instead of replaced. Window leaks, lights that didn't work, plumbing for a water softener that was in our contract which they didn't do. Now it turns out the whole floor must be replaced because it was done incorrectly and at 6 months on being there it is lifting and popping up. Worst of all is what we now found. Turns out that the electrician didn't put an electrical box and decided to just drill *** and pull the wires through it, put up the light fixtures and in order to secure to the wall, drilled a screw straight through the bulb socket. This is so dangerous because it could potentially cause an electrical shortage and fire endangering our home and lives. The response from their San Antonio office was "file a warranty claim" This goes beyond a warranty, they are knowing endangering the lives of their buyers.
- Warranty reps failure to act
- Poor quality
- Cheap materials
Reason of review
Fix all issues
We have been in our home for about 18 months. We've had our ups and downs and mixed experiences in that time. While we like our home overall, we're very unhappy at the moment and we're currently on a down, MAJOR down, with Gehan. We found out that they are now building the homes behind us (we knew that would happen eventually) and planning to grade the lots to drain the water from those lots onto and between mine and my neighbors' homes. That isn't anywhere on our survey, there's no drainage plan to do so on our paperwork, nor is it legal. In Texas, you can't drain water onto another person's property. We already had poor grading, which they admitted to messing up initially and are trying to fix now with new fences that were rotting, and sod to replace what had died from standing water, and tried to fix the existing grading so it would flow properly. But as of this week, it's still not all fixed either. Sadly, our homes are going to be in further jeopardy of potential flooding every heavy rain we get here in the hill country with not only water flowing from my lot, but also that of homes behind me. If only they put the same care into my home as if it were their own, they would see why it matters. I don't think anyone wants a flooded home
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Gray Point Homes