Gravity Defyer Reviews
Gravity Defyer Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gravity Defyer reviews show a 3.4 star rating from 8 customer reviews, 33% would recommend, and consumer sentiment is mostly neutral with a mixed rating distribution.
Key Takeaways for Future Customers
- Expect mixed experiences with ordering and the website; try ordering by phone if needed.
- Be prepared to request a refund or return label; follow up on returns.
- Consider sizing advice and fit; some recommend buying a size up.
Negative Feedback / Risk Areas
- Recurring customer complaints about slow or unresponsive customer service and transfers.
- Refunds and return processing delays and billing or order errors.
- Reports of product malfunctions and issues with TWS charging and durability.
Positive Feedback
Customers praise style, fit, call quality, and helpful service agents in some cases; price level noted as medium.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gravity Defyer reviews show a 3.4 star rating from 8 customer reviews, 33% would recommend, and consumer sentiment is mostly neutral with a mixed rating distribution.
Key Takeaways for Future Customers
- Expect mixed experiences with ordering and the website; try ordering by phone if needed.
- Be prepared to request a refund or return label; follow up on returns.
- Consider sizing advice and fit; some recommend buying a size up.
Negative Feedback / Risk Areas
- Recurring customer complaints about slow or unresponsive customer service and transfers.
- Refunds and return processing delays and billing or order errors.
- Reports of product malfunctions and issues with TWS charging and durability.
Positive Feedback
Customers praise style, fit, call quality, and helpful service agents in some cases; price level noted as medium.
Media from reviews
North Tonawanda, New York
Return label
- - I love the sneakers' style and fit.
- - I want a different color and I'm unsure about the return label.
- - The company is very responsive.
I LOVE the style and fit of the sneakers! I need a different color.
I didnt know if I needed to print a return label? This company is very responsive.
I intend to select another pair of sneakers and perhaps some sandals. Thank you for helping me!
User's recommendation: This company assists you with returns until you find the best sneakers for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service used to be excellent. I could order shoes easily via telephone and get what I wanted in good time. What the *** has happened?
I keep getting different order numbers, and I'm not able to contact anybody by phone, let alone email.
User's recommendation: I'm just too p******d off to recommend
Lowell, Massachusetts
I want to know what the *** is going on with my order.4991
I've been unable to speak to a human being, even during the week. That really stinks to high heaven, and I'm p****ed off.
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns
- - -The company is slow on returns.
- - -The provided phone number wasn't answered quickly.
- - -Customer service skills need improvement.
I seem to understand that your company is a little slow on returns. The phone number provided wasn't answered in an amount of time that is acceptable for my understanding. You should work on customer service skills.
User's recommendation: Buy a size up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoe malfunction
- - Purchased July; charged 7-19-24; received around end of July.
- - Holes on flex; replacement with other material.
There has been none at this point. No response.
I probably received them around the end of July or the beginning of August. We have purchased a few pairs over the years. These are by far the best shoes I have ever purchased for foot and ankle issues. This pair was made from different materials than those in the past.
Holes have developed in the top of the shoe where it flexes. This is my third attempt to get assistance from customer service. I have sent pictures of the holes. I only wear these for walking.
I expect them to last longer than 4 or 5 months for $159.00. As a longtime customer, I am asking for a replacement of a different shoe made with a different material. I am sure I am not the first to have this issue. My contact information is 615-830-****.
sirchatz@***.net. I will be happy to resend pictures of the malfunctions in the shoe.
Both shoes are doing the same thing. I sent my first request at the end of November or the beginning of December.
- Have loved past shoes purchased
- Poor material or design
Preferred solution: Replaced with a different type of shoe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
I didn't receive my refund back
- - I returned the shoes.
- - Refund claimed to be deposited on May 13, but it hasn't appeared.
- - The order is 243**** and the item TB9034FBL-090-M.
I had order shoes and sent them back, cause I didn't like them at all. They said they deposited the money on May 13.
The money wasn't deposited in my account.
The order 243**** and item number is TB9034FBL-090-M. Thank you.
- I could where them work
- Fit good
- Had the shoes in black
- Are very uncomfortable shoes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with ordering
Tried to order online but order did not go through so I called Gravity Defyer and person ordered for me, great result, thank youq
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on a return
- - The first representative was helpful and located my return and the $85 credit.
- - The case was transferred and the credit was questioned.
Your customer service person was very delightful and very helpful. She found where I had sent the shoes back and I did have an $85 credit however she was not permitted to give me the $85 credit on a new pair of shoes she transferred my case to somebody else and they are not Being as nice they are questioning my credit.
There was no reason for them to go back and say that the credit is not there when she forwarded it to them I would appreciate someone taking care of this, so I can take advantage of the shoes that I want that are on sale . Thank you for checking for me.
User's recommendation: Try and get the person you’re working with to finish the call and not be transferred
Website failed?
- - Cannot update debit card info to complete purchase or read reviews.
- - This is a first-time problem for a longtime customer who loves the brand.
Im trying to buy some boots, but I cant update my debit card info, so I cant complete the transactionor read the reviews. Im a longtime customer; love this company. This is the first time Ive had this problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder error
I did not order the number of items that were shipped to me, and now I cannot contact customer service. I was shipped nearly $800 in shoes!!! There was no invoice in the box.
Preferred solution: Full refund
User's recommendation: Don't order here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Return
I bought a pair of 9 1/2 shoes and they are not what l expected. I need a return label to my email or code to return the shoes
- Very comfortable when they fit right
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a paid label for my return
- - I never received the label I requested and paid shipping.
- - Customer service couldn't email a label, and I'm disappointed about future orders.
Never received the label I requested so I had to pay for shipping out of my pocket. I believe your customer service is incompetent since they could not figure out how to send me a label via email. Im very disappointed dont know if Ill order again from yall.
- Quality
- Back communication
Preferred solution: Paid back for shipping
Laguna Woods, California
Feedback
- - Delivery deadline was not met.
- - The parcel must go to another state, then overseas.
- - The agent did not complete the task or inform me in time.
There was a delivery deadline which was not honored
The parcel will now have to be sent to another state and then overseas - this was explained to agent and she didnt get it done neither did she bother to let me know in time
So disappointing
User's recommendation: Don’t have complicated circumstances
Austin, Texas
Ask a question.
All i wanted to know was there a gdefyer shoe comparable to the mbt 3000 or mbt 1500 rocker sole shoe.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem in my tws
One side tws problem disconnect automatically charging problem turnoff automatically battery drain faster
- Call quality is best
- One tws problem
Preferred solution: Deliver product or service ordered
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Because your customer service is much, much worse than it used to be. I used to be able to order my shoes by phone, and I got them in good time.
Now I can't seem to do that.
I want to get the shoes that I want, not what I don't want just because it's what's available. Thanks.