Erika G Kpw

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Verified Reviewer

Is this a legitimate company

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Ordered expensive blanket seeking sleep assistance Blanket was poorly made and not even big enough to cover my body Contacted company to return item and receive money back(did this two times from one email account and one time from another Received an automated response yet almost three weeks there has been no response from this company to reimburse me and so I can return the blanket
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Loss:
$225
Cons:
  • Is it a legitimate business
  • Way over priced
  • Poor quality product

Preferred solution: Recognition that this is a legitimate company and if so it will be more effective in handling customer matters

User's recommendation: Be aware of this company ..is it legitimate?

Erika G Kpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Taipei City, Taipei City

Received poor product and no customer support whatsoever

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Ordered bulky knit blanket retail $250 received poorly made throw. Sought to return item received automated email yet no follow up after sending two requests to return item . Its been about 3 weeks with no response. Just wondering if there are other customers encountering this issue. Will never do business with a company like this I was asked to rate this company and would give it a zero
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Loss:
$225
Pros:
  • Attractive merchandise offering assistance for insomniacs
Cons:
  • Website states easy returns and refund this is not my experience
  • Absolutely no support for the customer
  • Poor quality product

Preferred solution: Apology

User's recommendation: Be aware

Leslie A Ozn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pascagoula, Mississippi

No one replies. Stole my money

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They dont reply. I am stuck with $400 in a box. I reached out the way the website directs. No call back. I love these blankets and have been a repeat customer yet the lack of response to find out how to return for refund after at least 10 emails over time is inexcusable.
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Loss:
$400
Pros:
  • Great product
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Know that return’s don’t happen and the company avoids calls

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